Etienne E

Active since Jan 2011

Reviews

Industries

Reviews

16 reviews

3 months ago

Spar Manaba - Cornish Pie - Excellent service

SPAR Manaba consistently delivers excellent service with genuine customer care. A standout example is their willingness to go the extra mile—when they ran out of cottage pie, they prepared more without hesitation. That level of responsiveness is rare and highly appreciated. The cottage pie itself is arguably the best in the region: hearty, well-seasoned, and always satisfying. A store that clearly prioritises both quality and customer experience.

0 replies

Eskom

6 months ago

Eskom south coast

Hours without electricity, I grew up in a country where everything was working perfectly. Now, the country is run by ********s and the uneducated.

1 reply

Vodacom Sunninghill Village

6 months ago

Poor network speeds

It is since the start of December that we are struggling with Vodacom, I speak for the community as I know I am not the only one. It is crucial for me though. Some of us work, and need a good connection. Please sort this out!

0 replies

Vodacom

7 months ago

Persistent Poor Network Connectivity in Margate, KZN

I am writing to formally lodge a complaint regarding the consistently poor network connectivity in Margate, KwaZulu-Natal. For the past two weeks, the network quality has been extremely unreliable, to the point where it has become nearly impossible to work effectively. I rely on stable connectivity for professional purposes, and the current situation is causing significant disruption to my daily operations and productivity. What is particularly concerning is that this issue persists despite the fact that the holiday season has ended and the majority of holidaymakers have already left the area. Network congestion should therefore not be a contributing factor at this stage. I would appreciate clarity on the following: The cause of the ongoing network issues in Margate Whether this problem has been logged as a known fault The expected timeline for resolution I trust this matter will be treated with urgency, as reliable network access is essential for residents and professionals working in the area. I look forward to your prompt response and a clear plan to address this issue. Yours faithfully,

4 replies

Vodacom

8 months ago

Customer Experience Excellence in Action

I had an outstanding customer experience with Vodacom yesterday following an incorrect purchase on my part. Siphesihle and Malvern demonstrated exceptional professionalism, patience, and a strong customer-centric mindset, taking the time to resolve the issue efficiently and effectively. Their proactive support turned a potential challenge into a highly positive outcome. This level of service delivery truly reinforces brand trust. Thank you for the excellent service.

1 reply

Pick n Pay

16 months ago

Extremely Disappointing Experience with Pick n Pay and Customer Service

Extremely Disappointing Experience with Pick n Pay and Customer Service I am deeply dissatisfied with my recent experience with Pick n Pay, particularly with their online services and customer support. Over the Easter weekend, I attempted to send my elderly father, who was alone at home, some Easter eggs from Vietnam. Since my father prefers Pick n Pay and holds a loyalty card, I chose to use their platform, expecting a straightforward process. Unfortunately, the reality was the exact opposite. Non-Functional Online Services Despite registering online, I was unable to purchase anything, not a voucher, not arrange a delivery, nor even set up a store pickup. The website proved to be completely dysfunctional, offering no viable options for remote gifting or support for loyal customers. This is not an isolated incident; numerous customers have reported similar issues with Pick n Pay’s online platform, describing it as unreliable, glitchy, and prone to technical failures. Appalling Customer Service After exhausting all self-service options, I reached out to customer support via WhatsApp and email. It took nearly a week before anyone responded, and when a representative named Nozie Dhlamini finally rep****, her response was filled with excuses rather than solutions. I specifically asked for guidance on purchasing a voucher, as her email invited further questions. However, after my follow-up, I received no response whatsoever. This lack of accountability and basic courtesy is, unfortunately, a recurring theme in Pick n Pay’s customer service, as echoed by many other frustrated customers. Chronic Lack of Accountability Pick n Pay’s inability to resolve even simple issues promptly is alarming. Customers are routinely ignored, redirected endlessly, or left without any resolution. The company’s representatives, including Nosie Dhlamini in my case, appear either unwilling or unable to assist with even the most basic requests. This demonstrates a clear lack of training and commitment to customer care. Conclusion Pick n Pay’s online platform and customer service are, quite frankly, abysmal. The company fails to deliver on its promises and demonstrates a shocking disregard for its customers’ needs. My attempts to send a simple gift to my father were met with incompetence and indifference. I strongly advise others to avoid Pick n Pay’s online services, as they are unreliable and supported by an ineffective customer service team. Shame on Pick n Pay, and especially on representatives like Nozie Dhlamini—for letting down loyal customers so thoroughly

1 reply

Capitec Bank

25 months ago

SUPER bank SUPER staff member

I had a very pleasant experience with Capitec Bank especially a lady with the name of Nelisiwe Ngema. I lost my bancard while travelling South East Asia and that is the worst thing you can do especially in Thailand where card machines are far and inbetween. Nelisiswe Ngema went out of her way to assist me in every possible way. I thank you for your assistance and you are truly an asset to Capitec and hopefully you will be rewarded for going out of your way to assist me. Thank you Nelisiswe Ngema you are a star!

1 reply

Singapore Airlines

31 months ago

Worst service ever, no assistance whatsoever.

Dear Singapore Airlines Team, I hope this letter finds you well, although I must confess that I am far from feeling well myself after the recent experience I had with Singapore Airlines. Today, I write to express my extreme disappointment in the service I received during my travel on Flight SQ 481 and SQ 8616. My story is one of frustration and confusion, starting from a long and exhausting journey throughout the night and an entire day spent at the airport from 05:00 to 22:30. To make matters worse, I was left stranded without any accommodation because I was unaware of a specific requirement for my journey. Although I had booked my tickets just the day before, I was only informed at the check-in counter that I could not fly on a one-way ticket. My intention was to embark on a journey across South East Asia, and I had been advised by a future employer that I did not need a return ticket due to my continuous travel plans. It is deeply perplexing that Singapore Airlines did not communicate this requirement to me earlier, especially when your booking platform allowed me to purchase a one-way ticket without any warnings or notifications. I had the financial means to book a return ticket, but at the late hour and during the weekend, it was practically impossible for me to arrange it. With prior notice, I would have rectified the situation promptly. Unfortunately, your service advisor, Thomas Layinda, offered no assistance whatsoever and insisted there was no way I could be allowed to fly out. This was a devastating blow after enduring an exhausting journey, and it left me in a state of despair. I was only collected the next morning at 11 am, further adding to my disappointment. I was eagerly looking forward to a new chapter in my life, having sold most of my possessions and given up my rental property in preparation for this adventure. Now, I find myself stuck in a difficult situation, unable to continue with my plans. The level of customer service I received during this ordeal was the poorest I have ever encountered from an airline. I understand that return tickets are necessary in most cases, but not all, and I had even booked a bus ticket to Cambodia to ensure I exited the country within the required timeframe. However, if there was any misinformation from the company I initially consulted, Singapore Airlines should have safety measures in place to prevent such bookings or, at the very least, inform passengers about this requirement. I am in no position to discard the money I have invested in this journey, especially when it took me nearly two years to plan for it. My financial stability is at stake, and I cannot afford such a loss, which I believe is an untenable situation for anyone in today's world. I cannot overstate my extreme disappointment that Singapore Airlines did not offer any assistance, whether it be with a flight, accommodation, or even a simple phone call. I felt utterly abandoned and helpless during this ordeal. Today, I have mustered the courage to continue pursuing my plans, as I cannot afford to let go of the considerable financial investment and dreams I had for this journey. I am more than willing to book a return ticket to comply with the requirements, but I implore Singapore Airlines to reconsider my case. Whether it's a refund, a voucher, or any form of assistance, I humbly request your support in this matter. I believe that Singapore Airlines should take steps to prevent such situations from happening in the future by implementing clear communication regarding return ticket requirements. A follow-up email or notification would be greatly appreciated by passengers. I kindly ask for your assistance in resolving this matter, as it holds the potential to shape my future. Below are my details for reference: Flight Details: SQ 481 and SQ 8616 Passenger Name: Etienne M Eloff Identification: *** I trust, hope, and pray that Singapore Airlines can find a solution to this predicament. Your help would be invaluable to me, and I eagerly await your response. Thank you for your time and consideration. Sincerely, Etienne Eloff

1 reply

Rain

43 months ago

Money matter SERVICE not

2+ years I have been paying weather I have good signal or not. This month I hardly had any signal. But I am charged for it. Logged a complaint on the 2nd of January. Still not sorted. Your support is the worse I've seen. I will cancel today!

8 replies

Cash Crusaders Franchising

55 months ago

Excellent service and awareness

I had the best experience ever when it came to customer service. I had a problem with my laptop which was under gaurantee. I work online and did not have any backup. BIG problem for me. When I arrived the shop were not open yet. a Staff memeber named Langa acted procatively and got the ball rolling. By the time the shop opened the technician were there. The best it of it all was that it was returned to me the same day with the repairs done. To the management of the Shelly Beach franchise - you should be very proud of the service rendered and with Langa who went out of his way to assist me and also Nomhla who tried to keep me calm. 5 star service if not 7

1 reply

Review Distribution

5 Star

6 (37.5%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

2 (12.5%)

1 Star

8 (50%)

Etienne E

Reviews

Spar Manaba - Cornish Pie - Excellent service

Eskom south coast

Poor network speeds

Persistent Poor Network Connectivity in Margate, KZN

Customer Experience Excellence in Action

Extremely Disappointing Experience with Pick n Pay and Customer Service

SUPER bank SUPER staff member

Worst service ever, no assistance whatsoever.

Money matter SERVICE not

Excellent service and awareness

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