Singapore Airlines
Unclaimed Business
|2.7|3 Reviews (last 12 months)|This business does not respond to reviews
Singapore Airlines
Unclaimed Business
|2.7
3 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
2.7|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBP
Blake P
1 reviews | Active since Nov 2017
4 Mar 2026, 11:46
Poor Reward Program
Flew with the team from Singapore Airlines from New Zealand to South Africa in Premium Economy. From the time I arrived I was greeted by a friendly staff member who assisted me with check in and paying for the additional baggage I had. Paying per a kg adds up quickly but it needed to be done. Paid the additional $950usd (Quite Steap for what was the equivalent of 1 extra bag costing nearly more than an entire additional ticket.) Only to find out after the fact that your additional baggage or additional spend with the arline does not even earn you additional miles. So after paying for what was nearly an additional whole ticket got nothing back really from them. Additionally, I see on their website all these great points and earnings for purchasing items on their store, only to find out that that does not apply to any purchases made on their flight. It was a small purchase of 133 SGD, and the flight attendant showed me the miles I was earning, but I still didn't get anything. So any additional spend is not rewarded, and their program points expire annually there appears to better rewards programs within the Star Alliance group where you earn more from your spend aswell are are able to pool miles with family etc. Just done NZ to RSA Returns Already Booked Back there with an additional leg to be added> Flights for 2 other family members and me return from RSA to Thailand. Maybe got to look at other airlines for rewards and loyalty programs. from what weve seen, Uniteds Milage Plus and Air Canada way better.
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Blake P
1 reviews | Active since Nov 2017
4 Mar 2026, 11:46
Poor Reward Program
Flew with the team from Singapore Airlines from New Zealand to South Africa in Premium Economy. From the time I arrived I was greeted by a friendly staff member who assisted me with check in and paying for the additional baggage I had. Paying per a kg adds up quickly but it needed to be done. Paid the additional $950usd (Quite Steap for what was the equivalent of 1 extra bag costing nearly more than an entire additional ticket.) Only to find out after the fact that your additional baggage or additional spend with the arline does not even earn you additional miles. So after paying for what was nearly an additional whole ticket got nothing back really from them. Additionally, I see on their website all these great points and earnings for purchasing items on their store, only to find out that that does not apply to any purchases made on their flight. It was a small purchase of 133 SGD, and the flight attendant showed me the miles I was earning, but I still didn't get anything. So any additional spend is not rewarded, and their program points expire annually there appears to better rewards programs within the Star Alliance group where you earn more from your spend aswell are are able to pool miles with family etc. Just done NZ to RSA Returns Already Booked Back there with an additional leg to be added> Flights for 2 other family members and me return from RSA to Thailand. Maybe got to look at other airlines for rewards and loyalty programs. from what weve seen, Uniteds Milage Plus and Air Canada way better.
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Dee B
1 reviews | Active since Sept 2016
4 Nov 2025, 17:02
NOT a world class airline. So disappointed in expectation.
76 year old Johannesburg female pensioner teaching in Bangkok. Due to fly from Johannesburg to Bangkok on 6 November. Had emergency major operation on 28th October but had complications, should have been out of hospital on 30th October and possibly able to fly on 6th Nov. This is now 8 days later and am still in hospital had to change my flight. In Johannesburg made 8 calls to your local number, 8 of which took minimum of 29 minutes to answer – on 3 of those occasions YOU could not hear ME. Frustrating after 30 mins of waiting. Some time I just dropped the call myself because I saw my money flowing away. Remember, am ill in hospital. Finally I changed the flight, agreed to the price and was told had to pay via your app. MANAGE YOUR BOOKING just kept on giving me Webpage Not Available. Your guy said find better WIFI. I am in hospital unable to walk !!! Your payment URL link expired once I finally logged in to my credit card and could not complete payment. Link expired. I have just spent the past 1 hour 15 minutes trying to call you for a new payment link and after going through your ‘hoops’ your call just DROPS. I cannot afford paying for these calls and the time I have left in my life is better spent living it rather than wasting it with Singapore Airlines NOT WORKING. My booking reference is DAMIEL. I want to pay for my new ticket. Please call me on the South Africa number you have in my booking or my email. You can get my details on my booking reference. In future I will choose another airline.
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Dee B
1 reviews | Active since Sept 2016
4 Nov 2025, 17:02
NOT a world class airline. So disappointed in expectation.
76 year old Johannesburg female pensioner teaching in Bangkok. Due to fly from Johannesburg to Bangkok on 6 November. Had emergency major operation on 28th October but had complications, should have been out of hospital on 30th October and possibly able to fly on 6th Nov. This is now 8 days later and am still in hospital had to change my flight. In Johannesburg made 8 calls to your local number, 8 of which took minimum of 29 minutes to answer – on 3 of those occasions YOU could not hear ME. Frustrating after 30 mins of waiting. Some time I just dropped the call myself because I saw my money flowing away. Remember, am ill in hospital. Finally I changed the flight, agreed to the price and was told had to pay via your app. MANAGE YOUR BOOKING just kept on giving me Webpage Not Available. Your guy said find better WIFI. I am in hospital unable to walk !!! Your payment URL link expired once I finally logged in to my credit card and could not complete payment. Link expired. I have just spent the past 1 hour 15 minutes trying to call you for a new payment link and after going through your ‘hoops’ your call just DROPS. I cannot afford paying for these calls and the time I have left in my life is better spent living it rather than wasting it with Singapore Airlines NOT WORKING. My booking reference is DAMIEL. I want to pay for my new ticket. Please call me on the South Africa number you have in my booking or my email. You can get my details on my booking reference. In future I will choose another airline.
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Annastacia G
1 reviews | Active since Mar 2013
1 Oct 2025, 22:47
Gordon Than renewed my faith in Singapore Airlines.
I’ve been traveling with Singapore Airlines for some time now, and while I’ve always enjoyed the service, my recent journey completely changed my perception of what the Singapore Airlines experience can truly be, and that’s all thanks to Gordon Than. On our 10-hour flight from Singapore to Johannesburg ( SQ 478), Gordon Than went above and beyond to make sure every passenger felt cared for and welcomed. His warmth, friendliness, and genuine attentiveness created such a calm and joyful atmosphere. What stood out most was how he made us feel that no request was too much always smiling, always kind, and always ready to help. Gordon Than brought such a lightness and humor to the flight that time seemed to pass with ease. He turned what could have been just another long-haul journey into something truly special. He made economy seating feel like business class seating, not because of the chair, but because of the level of love, attention, and care he poured into the experience. Gordon Than,you were by far the best part of this trip and the best flight attendant I’ve ever had on Singapore Airlines. Thank you for making this journey unforgettable. You’ve set a new standard of hospitality in my heart, and I’ll always remember the peace and joy you brought to the cabin that day.
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Annastacia G
1 reviews | Active since Mar 2013
1 Oct 2025, 22:47
Gordon Than renewed my faith in Singapore Airlines.
I’ve been traveling with Singapore Airlines for some time now, and while I’ve always enjoyed the service, my recent journey completely changed my perception of what the Singapore Airlines experience can truly be, and that’s all thanks to Gordon Than. On our 10-hour flight from Singapore to Johannesburg ( SQ 478), Gordon Than went above and beyond to make sure every passenger felt cared for and welcomed. His warmth, friendliness, and genuine attentiveness created such a calm and joyful atmosphere. What stood out most was how he made us feel that no request was too much always smiling, always kind, and always ready to help. Gordon Than brought such a lightness and humor to the flight that time seemed to pass with ease. He turned what could have been just another long-haul journey into something truly special. He made economy seating feel like business class seating, not because of the chair, but because of the level of love, attention, and care he poured into the experience. Gordon Than,you were by far the best part of this trip and the best flight attendant I’ve ever had on Singapore Airlines. Thank you for making this journey unforgettable. You’ve set a new standard of hospitality in my heart, and I’ll always remember the peace and joy you brought to the cabin that day.
0
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