Vodacom Sunninghill Village
Unclaimed Business
|1.4|13 Reviews (last 12 months)|This business does not respond to reviews
Vodacom Sunninghill Village
Unclaimed Business
|1.4
13 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Vodacom Sunninghill Village is drawing significant frustration from long-standing clients who report persistent billing disputes, unauthorised debit orders, and contracts that continue charging after cancellation. A recurring theme involves accounts being incorrectly suspended or handed to collections, damaging credit records despite confirmed payment. Customers consistently mention difficulty cancelling fibre and cellphone contracts, unhelpful store managers deflecting responsibility to head office, and faulty devices returned for repairs without loan phones provided. Isolated positive feedback highlights individual call centre agents who delivered warm, professional and patient assistance during interactions.
Performance(last 12 months):
Trustindex Rating
2.2NPS Score
-50Unlikely
TrustIndex
2.2
NPS Score
-50
Recommended: Unlikely
Review Distribution
1.4|13 Reviews
Sep '25 - Aug '26
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTM
Thembelihle M
1 reviews | Active since Oct 2013
13 May 2026, 13:20
Vodacom horror
Taking this Vodacom contract was the worst mistake.they never debit on time then will charge you penalty fees. then go report a missed payment with the bureau which is a lie .when you call their contact centre the agents are clueless ,rude and very unprofessional spoke to one who claimed to be a manager named Lili just after I spoke to the agent named Lilitha very clueless sounds unsure .never using Vodacom or recommending to people
Helpful (0)
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Thembelihle M
1 reviews | Active since Oct 2013
13 May 2026, 13:20
Vodacom horror
Taking this Vodacom contract was the worst mistake.they never debit on time then will charge you penalty fees. then go report a missed payment with the bureau which is a lie .when you call their contact centre the agents are clueless ,rude and very unprofessional spoke to one who claimed to be a manager named Lili just after I spoke to the agent named Lilitha very clueless sounds unsure .never using Vodacom or recommending to people
0
Replies (0)SH
Samantha H
1 reviews | Active since May 2020
27 Apr 2026, 13:50
Bad Service when refusing to continue having a contract
I settled my account in march 2026, and noticed that the payment still reflects on my Credit Bereau record and it's affecting my credit scoring. I called Vodacom call centre, accounts department adn 2 clerks confirmed the account is paid in full. Why is it that they take their time to clear a name but quick to list you for no or short payment. I have been a loyal client after 20 years of investing into multiple contracts but now I a no longer interested in accounts,this is the service I get.
Helpful (0)
|Replies (0)SH
Samantha H
1 reviews | Active since May 2020
27 Apr 2026, 13:50
Bad Service when refusing to continue having a contract
I settled my account in march 2026, and noticed that the payment still reflects on my Credit Bereau record and it's affecting my credit scoring. I called Vodacom call centre, accounts department adn 2 clerks confirmed the account is paid in full. Why is it that they take their time to clear a name but quick to list you for no or short payment. I have been a loyal client after 20 years of investing into multiple contracts but now I a no longer interested in accounts,this is the service I get.
0
Replies (0)SM
Sebolelo M
1 reviews | Active since Apr 2026
26 Apr 2026, 13:32
Terrible experience with a dysfunctional device with factory faults
I have been a Vodacom client for more than 20years! Less than a year ago, I purchased a device on contract at Vodacom Centurion Mall! SUCH A DEEP REGRET!!! I bought a Samsung S25 ultra. About 3 months later, the device started giving me problems, I reported it and the repairs consultant informed me to go back and backup my information and then bring it in for repairs. They took it for approximately a month without offering me a loan phone. I had to buy myself another device to use in the meantime. After I received the phone back from repairs, about 2 months later it had similar problems. It overheats, doesn’t charge properly, camera has electrical shocks, battery problems, etc. They took it in again for repairs, no loan phone offered again! I have been struggling with this phone since the beginning, it is frustrating!!! I asked the store manager, TYRONE, to assist me to get a new device. He blatantly said he unfortunately cannot help me, I should contact Vodacom head office directly, he is just a franchise. I asked him to connect me with his manager or shop owner, he refused and said he is not allowed to do so. The customer service in that shop sucks! I am stuck with a 3 year contract that I’m still paying and no fully functioning device. I feel ****med! I called the Vodacom customer care which he said I must. They told me that Vodacom Centurion mall must replace my device and not them, as I didn’t purchase online but in the store instead. I want this sorted. My work and income depends on this device and the Terrible experience has been a nightmare. Is there someone that can assist me!?!
Helpful (0)
|Replies (0)SM
Sebolelo M
1 reviews | Active since Apr 2026
26 Apr 2026, 13:32
Terrible experience with a dysfunctional device with factory faults
I have been a Vodacom client for more than 20years! Less than a year ago, I purchased a device on contract at Vodacom Centurion Mall! SUCH A DEEP REGRET!!! I bought a Samsung S25 ultra. About 3 months later, the device started giving me problems, I reported it and the repairs consultant informed me to go back and backup my information and then bring it in for repairs. They took it for approximately a month without offering me a loan phone. I had to buy myself another device to use in the meantime. After I received the phone back from repairs, about 2 months later it had similar problems. It overheats, doesn’t charge properly, camera has electrical shocks, battery problems, etc. They took it in again for repairs, no loan phone offered again! I have been struggling with this phone since the beginning, it is frustrating!!! I asked the store manager, TYRONE, to assist me to get a new device. He blatantly said he unfortunately cannot help me, I should contact Vodacom head office directly, he is just a franchise. I asked him to connect me with his manager or shop owner, he refused and said he is not allowed to do so. The customer service in that shop sucks! I am stuck with a 3 year contract that I’m still paying and no fully functioning device. I feel ****med! I called the Vodacom customer care which he said I must. They told me that Vodacom Centurion mall must replace my device and not them, as I didn’t purchase online but in the store instead. I want this sorted. My work and income depends on this device and the Terrible experience has been a nightmare. Is there someone that can assist me!?!
0
Replies (0)EE
Etienne E
1 reviews | Active since Jan 2011
4 Feb 2026, 14:35
Poor network speeds
It is since the start of December that we are struggling with Vodacom, I speak for the community as I know I am not the only one. It is crucial for me though. Some of us work, and need a good connection. Please sort this out!
Helpful (0)
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Etienne E
1 reviews | Active since Jan 2011
4 Feb 2026, 14:35
Poor network speeds
It is since the start of December that we are struggling with Vodacom, I speak for the community as I know I am not the only one. It is crucial for me though. Some of us work, and need a good connection. Please sort this out!
0
Replies (0)CR
Cindy R
1 reviews | Active since Nov 2013
3 Jan 2026, 11:54
VODACOM- PATHETIC SERVICE
ACCOUNT BLOCKED AGAIN BECAUSE OF YOUR MISTAKES. I USE MY PHONE FOR BUSINESS. SECOND TUME IN 2 WEEKS. GET YOUR ACT TOGETHER OR CANCEL MY CONTRACT BEFORE ITS SUPPOSED TO END AS YOUR SERVICE IS PATHETIC
Helpful (0)
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Frans L
1 reviews | Active since May 2020
27 Dec 2025, 18:15
Suspended on Christmas day
For 40 years I was paying my account this year got sms that I owe them R200 which I rep**** asking what is going on no reply.Vodacom suspended my account on Christmas day. Today I went to the shop asking what's wrong they couldn't gave me an answer as the account was paid I mean how low can Vodacom go to do this on Christmas day then they tried that it automated sms how does the machine know who paid if their is no feed in. Wish we could give them a middle finger and all South Africa can move to another net work.Keep it up Vodacom your day is near
Helpful (0)
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Frans L
1 reviews | Active since May 2020
27 Dec 2025, 18:15
Suspended on Christmas day
For 40 years I was paying my account this year got sms that I owe them R200 which I rep**** asking what is going on no reply.Vodacom suspended my account on Christmas day. Today I went to the shop asking what's wrong they couldn't gave me an answer as the account was paid I mean how low can Vodacom go to do this on Christmas day then they tried that it automated sms how does the machine know who paid if their is no feed in. Wish we could give them a middle finger and all South Africa can move to another net work.Keep it up Vodacom your day is near
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Ruwaida I
1 reviews | Active since Dec 2025
2 Dec 2025, 13:01
Vodacom cheating you. Please keep an eye
Vodacom constantly every 2 months adds on subscriptions that come of my airtime. They send an SMS to you stating that and if you do not see it it's R10 per day for absolutely no services that you use.
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Ruwaida I
1 reviews | Active since Dec 2025
2 Dec 2025, 13:01
Vodacom cheating you. Please keep an eye
Vodacom constantly every 2 months adds on subscriptions that come of my airtime. They send an SMS to you stating that and if you do not see it it's R10 per day for absolutely no services that you use.
0
Replies (0)