Samantha H

Active since May 2020

Reviews

Industries

Reviews

15 reviews

3 months ago

Pathetic service

Once again Rain is starting their funny creative money games. I made a direct EFT payment on 30 April , and now they again disconnected my service and demanding another payment today. Maybe it's time they should recruit me to do their books or train the management

2 replies

Vodacom Sunninghill Village

3 months ago

Bad Service when refusing to continue having a contract

I settled my account in march 2026, and noticed that the payment still reflects on my Credit Bereau record and it's affecting my credit scoring. I called Vodacom call centre, accounts department adn 2 clerks confirmed the account is paid in full. Why is it that they take their time to clear a name but quick to list you for no or short payment. I have been a loyal client after 20 years of investing into multiple contracts but now I a no longer interested in accounts,this is the service I get.

0 replies

Chartwell Homeloan/Emerging Market homeloans

5 months ago

Finance company acting like lawyers

The worst financing company to ever sign up with. I have paid up arrears which theu call their job. They behave like lawyers. For every reminder or communication they charge you a fee, yet the bond is paid in full every month. Theu call their arrears collection fee, when its an indivudal job to give a courtesy call to a client to understand why there is a possible short payment, but when they charge you incorrectly and make mistakes on your bond statement, they dont pass credit for a call from the client. They listed me on ITC for an arrears realting to 2025, which has been paid up in December 2025, and I even over paid by R60. This is affecting my score and they refuse to clear it

0 replies

Finchoice

5 months ago

Pathetic IT Update Solutions

I have updated my phone number and all I need is to log into my profile. My account is paid up, but I cannot get access to my profile, because they captured the number wrong. I kept being told to wait 48 hours, but a week later and nothing is updated and my profile cannot be accessed. I need to change my password, but with regret I get told 48 horus waitig period.

3 replies

Virgin Active South Africa

5 months ago

Unfair Billing - Unhappy Client

For the year 2026, I re signed up my daughter to be a member and noticed that the fees are much higher for both my daughter and I. Last year I paid R280 per month for my membership, and this year I am paying R336 (daughter) R347.50 for myself. Now please explain to me why my partner who is under the same membership with his son at Randburg is only paying R280. Same company, different rates, but yet Little Falls has the oldest equipment, power is constantly off, and they change classes and coaches without asking the member's opinion.

0 replies

Rain

5 months ago

Pathetic Service

I made an immediate payment on Sunday 1 February to my account. I have been speakign to robots all day that cannot do the connection. The call centre agents are foreigners that keep telling me they will escalate. My 1st emial sent at 12.45 pm today , inlcuding my POP, and I am still disconnected. How can one work with no connection yet they quick to take payment

2 replies

Standard Bank

10 months ago

Bul**** Client for Poor Service

I have not received a statement over 2 years from Standard Bank For my Vehicle and now they threatening to collect my vehicle , despite the account being in arrears I have been making payment but not receiving invoices / statements. My phone number has not changed in the last 10 years and the threats of collections and being intimodated and bu**** for a repossession, yet I am begging for a statement / settlement letter to settle the account

2 replies

DStv (MultiChoice)

15 months ago

Pathetic Service

My April Statement shows a credit balance closing balance as at April 430.03, and they disconnected my services. I called and spoke to 3 consultants last month to sort out my showmax, even drove to the centre in Randbburg and until today no one could even call me back and fix it. My partner and I fugured out that it was simple solution , my email address was different. Now they disconnected claiming I owe them Poor Pathetic Service

0 replies

Virgin Active South Africa

20 months ago

PATHETIC ADMIN DEPARTMENT IN VIRGIN ACTIVE

I joined VA in June 2024. Since then I am having constant admin issues with my account. I signed up at Rosebank Towers with Emily to attend Little Falls. First the debit order for 2 members did not go off the same account, yet this was completed on the application form. At this time I always had to pay via a link which was SMS'd to me. Secondly the Debit order amounts were different to the app of which I always pay and then I still get stopped at entrance . This is so embarrassing because one must constantly hear " your account is in arrears, when you arrive intime for a class, yet it is paid. Thirdly I emailed CT Head Office , Spoke to Raaiquah that promised to solve my debit orders. I sent her the details in writing and again for the past 6 months not even the debit order details can be updated. On Sunday after paying my debit order via the link, i get told I have an outstanding balance of R70...where it came from ,,,heaven knows cause the App gives you an amount to pay. Since Sunday I have been emailing and not one response did I get. It's clear that VA recruits staff that is either not trained or clearly just dont understand their own payment processses. I am going to gym later today and hope t have this cleared. My debit order's was returned which is obvious as the wrong account was used, and resulted in R210 bank charges of which I would demand a refund or a credit NO STATEMENT OF ACCOUNT IS SENT SINCE I JOINED UNHAPPY AM I, AND IF THIS CANNOT BE RESOLVED I CAN JOIN A COMPETITOR

0 replies

Liberty Group South Africa

21 months ago

Never will I refer anyone to Liberty

It has been more than 6 months that Libery Life Claims department is coming back with the same excuse to pay out my funds. 5 to 6 different consultants , of which I can mentione, keep replying with the same response I quote " Dear Samantha, Scheme Number: 0090*** Member Number: M34*** Thank you for contacting us. Please be advised we are unable to process the claim due to the following reasons. - Please confirm if the member is taking the full benefit in cash or transferring to another approved fund. This is still not confirmed For the scanning of documents, kindly e-mail *** or send a facsimile ***. Please ensure the scheme number and member number are reflected on the fax or e-mail.This is imperative to ensure all information is received successfully. Please note the document has been forwarded for scanning and will reflect on our system within 72 hours their 72 hours becomes more like a 250 day. I sent all the document at every repsonse for the past 6 months and they just wont pay me out they gaining interest on my money!!!!

1 reply

Review Distribution

5 Star

0 (0%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

15 (100%)

Samantha H

Reviews

Pathetic service

Bad Service when refusing to continue having a contract

Finance company acting like lawyers

Pathetic IT Update Solutions

Unfair Billing - Unhappy Client

Pathetic Service

Bul**** Client for Poor Service

Pathetic Service

PATHETIC ADMIN DEPARTMENT IN VIRGIN ACTIVE

Never will I refer anyone to Liberty

Review Distribution

About

Community

Businesses

Follow Us