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Sebolelo M
Active since Apr 2026
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1 reviews
Vodacom Sunninghill Village
3 months ago
Terrible experience with a dysfunctional device with factory faults
I have been a Vodacom client for more than 20years! Less than a year ago, I purchased a device on contract at Vodacom Centurion Mall! SUCH A DEEP REGRET!!! I bought a Samsung S25 ultra. About 3 months later, the device started giving me problems, I reported it and the repairs consultant informed me to go back and backup my information and then bring it in for repairs. They took it for approximately a month without offering me a loan phone. I had to buy myself another device to use in the meantime. After I received the phone back from repairs, about 2 months later it had similar problems. It overheats, doesn’t charge properly, camera has electrical shocks, battery problems, etc. They took it in again for repairs, no loan phone offered again! I have been struggling with this phone since the beginning, it is frustrating!!! I asked the store manager, TYRONE, to assist me to get a new device. He blatantly said he unfortunately cannot help me, I should contact Vodacom head office directly, he is just a franchise. I asked him to connect me with his manager or shop owner, he refused and said he is not allowed to do so. The customer service in that shop sucks! I am stuck with a 3 year contract that I’m still paying and no fully functioning device. I feel ****med! I called the Vodacom customer care which he said I must. They told me that Vodacom Centurion mall must replace my device and not them, as I didn’t purchase online but in the store instead. I want this sorted. My work and income depends on this device and the Terrible experience has been a nightmare. Is there someone that can assist me!?!
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