CC
Clive C
Active since Nov 2010
8
Reviews
0
Industries
Reviews
8 reviews1 month ago
Excellent service and management
I visited Tony’s on Friday evening to buy a take away meal. The service I received when I walked in, by a young white male, was great and although the kitchen was very busy, I received my order on time as informed. When I arrived home, I found a slight problem with the order. I called and explained to the manager (Cleo) and she apologised profusely. She arranged to have my order redone and sent to my address. Excellent service. Thank you Cleo.
0 replies
32 months ago
Vodacom disregards customer queries
I am absolutely disgusted with Vodacom and their total disregard of handling a query. I have called Vodacom's customer service (135) on numerous occasions for a period of over 2 months to report poor network signal, frequent dropped calls and sometimes I cannot receive or make calls from my residential property which is also currently my work place. The consultants that log the query are quite friendly and efficient but that's where the query seems to stop. I received a call from Chantel/Shantel on the initial logging. She was also helpful and pleasant and called to enquire about my issues and was told that my query will be escalated to the network division. On the 3rd attempt (after almost a month) I had called the customer service again to enquire about my query and when can I get some feedback. I was told that my query was closed and she could not give me a reason. She however had me on hold to speak to the network division and advised me that she would log another query with Ref No. 2-36184938191456. I advised the consultant that because of my issue if the network department cannot get hold of me because of the poor network then they should communicate via my email or via wifi call. I also contacted customer service on their email address but no response on that channel. Chantel called me after this new logging and I reminded her of our previous conversation and she had remembered and told me that she will escalate my query again to the network department. On the 21 September 2023, I called the customer service again for the 5th time and spoke to Zelda (Customer centre). I had explained to her my repeated attempts to receive assistance and attention from Vodacom but it is frustrating and that I cannot work from home because of not having a proper phone connection and numerous dropped calls. She had me on hold whilst she spoke to the network division. She then indicated that I will get a call within an hour from the network division and she will follow up to check if they had me. I then received a call from the network division (Dino) and I explained the problem to him. He fully understood my query and then he asked me how much do I pay monthly for my Vodacom contracts. I told him that I pay R2100 p/month but I still cannot understand its relevance to my query. I told me that he will escalate the query and someone will call me soon. Needless to say that 21 days have passed since the last call and I have still not received any call or attempt to resolve my query. As a long time customer for over 20 years and always on contract, I have decided that if Vodacom doesn't care and cannot provide a service that I pay for, then it leaves me no choice to engage with the Ombudsman and to stop paying my account. I am fully aware of the repercussions and I would rather receive numerous calls from the accounts department or attorneys that Vodacom engages with to recover the money so that I can explain to them that "no service no pay". I hope there will be a response to this review before I attempt to take those drastic measures.
3 replies
33 months ago
Called this morning to report that there is no connection on my ftth
Called this morning to report that there is no connection on my ftth. Aya handled my query exceptionally well. Thank you.
1 reply
34 months ago
Poor service from Standard Bank Insurance (SBIB - Credit Life)
I have sent an email to Standard bank ([email protected]; [email protected]) on the 17th of August 2023 regarding my credit life protection cover. I received a reply from Voice Branch Universal banker - Mhlaba Maake, whom kindly responded by informing me that my request was sent the Credit Life department ([email protected]) whom was CC'd on the mail to me. Since then I have not received any call from SBIB. Subsequently, on the 24th of Aug, I sent a reply to Mhlaba with thanks and that I still did not receive any communication from the Credit Life department with regards to my request. I then told Mhlaba that if I did not receive any communication by that afternoon then I will attempt to contact the Credit Life department on the contact details that was provided (+27 860 123 911 or [email protected]). It is disappointing to know that customer service seems to get worse and as a long standing client, Prestige client, I feel that Standard bank no longer cares and it is evident that management does not have control on if clients are being helped.
1 reply
34 months ago
Poor service to potential new client
Filled out a call back request on Sanlam's website to get a quote on Credit Life protection. Received a call a week later from a consultant who ask for all my personal information (ID No., Contact details and which product I was interested in). I then received a text message on SMS stating that my request was assigned to Cornelius Britz, who will contact me on the 23 Aug 2023. It is the 25th of August and I still didn't receive a call from the financial consultant. It seems that Sanlam is either too busy or just don't have time to call new clients. It has been 2 weeks since I made the first request and Sanlam doesn't seem to care. I am doubtful to whether I should be dealing with Sanlam or deal with another insurance company.
2 replies
42 months ago
Discovery unable to resolve payment queries
My debit order was rejected on the 1 Dec 2022. I made a full payment on the evening of the 1st of December 2022 to avoid any suspension. An sms was sent to me to tell me that the cover on my medical aid and vitality is suspended. I called Discovery and after 20 minutes I finally spoke to a consultant and was told that my payment does reflect and will transfer me to the finance department to reinstate my cover. I eventually spoke to Andile and she told me that she will have apportion the total payment to the medical portion and vitality respectively. She then told me that my cover is unsuspended and active. The whole process took over an hour. A few days later an sms was received again that our cover was suspended due to non payment. I called in again and spoke to a consultant and he confirmed that payment was received and that I will have to remain on the line whilst he resolves the issue with finance. After more that 30mins holding on whilst the call cuts and I had to call the call centre again and go through the whole process. It was frustrating and still did not know if my cover was unsuspended. I finally spoke to a consultant that was apologetic for the inconvenience caused. She told me that the account is paid and she too has to call the finance department to resolve the issue. She asked me to please stay on the line whilst she resolves the issue. She finally told me that my cover is unsuspended and active. She apologized once again for any inconvenience caused and asked if there was anything else she could assist me with. I thanked her profusely and commended her on her telephone etiquette and rapport. Yesterday the 10th of December, I received another message from Discovery saying that my cover is suspended due to non-payment. This stressed me out and I cannot believe the incompetence within Discovery Health. I called and the voice prompt told me that there are technical issues and cannot assist me. I cannot understand how Discovery Health, a huge financial company cannot resolve a simple query and placed undue stress and pressure on me as a long time client. My name is M Chetty and my email address is [email protected].
2 replies
55 months ago
Great service and go...
Great service and good experience at the time of need.
1 reply
67 months ago
Tanielle Cornwall - BetterBond
My wife and I have been speculating on buying a property and we emailed our private banker to contact us to give us some advice in that regard. It is been a week and still no response from our private banker. However, we decided to contact BetterBond to offer us assistance. I received a call from Tanielle who offered to help us with a prequalification on affordability. Tanielle conducted the process with great efficiency and competence. The process took under 24 hours to receive a prequalification. Thank you Tanielle and BetterBond for an amazing service that you provided. This experience was beyond my expectations.
1 reply
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4 Star
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1 Star
4 (50%)