Scores reflect the Overall AI Score for each category
Based on recent customer reviews, BetterBond delivers an overwhelmingly positive customer experience driven by individually named consultants who are consistently praised for patience, dedication, and going above and beyond. The business excels at guiding first-time home buyers through the bond application process, securing competitive interest rates, and maintaining clear, proactive communication throughout. Only isolated complaints emerge around process gaps and system issues.
Top Strengths:
- •Customer Service & Professional Guidance: Customers consistently name individual consultants as exceptional, patient, knowledgeable, and genuinely caring. Words like 'gem,' 'star,' 'above and beyond,' and 'best ever' recur frequently across the vast majority of reviews.
TrustIndex
9.3
Score
Ranking
#5
in Financial Services
Avg Reply
2519
Hours
NPS Score
90
Recommended: Very Likely
Apr '25 - Mar '26
Recent reviews (248)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Charmaine Crawford you are excellent
Charmaine Crawford got our loan approved within 2 days!!!!! excellent assistance and help and so professional. I struggled 2 months with other companies, until somebody referred me to her. I will refer anybody to her to assist. Charmaine - you made our lives' dream a reality. Thank you so much. Just when I was ready to give up, you stepped in. Thank you!!!!!!!!
1 reviews | Active since Jan 2020
Charmaine Crawford you are excellent
Charmaine Crawford got our loan approved within 2 days!!!!! excellent assistance and help and so professional. I struggled 2 months with other companies, until somebody referred me to her. I will refer anybody to her to assist. Charmaine - you made our lives' dream a reality. Thank you so much. Just when I was ready to give up, you stepped in. Thank you!!!!!!!!
1 reviews | Active since Jan 2020
Home loan application
I would like to thank Better Bond Port Elizabeth specifically a lady named Sandra Jarvis she was so helpful to us when applying for a Home loan. for first time buyers she was patient, informative. Your work is so professional and I will recommend her expectise to my colligues
1 reviews | Active since Jan 2020
Home loan application
I would like to thank Better Bond Port Elizabeth specifically a lady named Sandra Jarvis she was so helpful to us when applying for a Home loan. for first time buyers she was patient, informative. Your work is so professional and I will recommend her expectise to my colligues
1 reviews | Active since Jan 2020
Exceptional job well donw
Thumps up to Rezhaan Van Vuuren with exceptional job well done she has done it again even though I gave up she has pull through professionally so.reliable and excellent service with daily communication.
1 reviews | Active since Jan 2020
Exceptional job well donw
Thumps up to Rezhaan Van Vuuren with exceptional job well done she has done it again even though I gave up she has pull through professionally so.reliable and excellent service with daily communication.
1 reviews | Active since Jan 2020
Exceptional Service from Frik !!!
Fantastic service from Frik at BetterBond. He secured us a 10.62% rate and ensured we received the extra 0.25% FNB debit‑order discount, bringing it down to 10.37%. Professional, efficient, and always willing to help. Highly recommended and truly grateful for his support.
1 reviews | Active since Jan 2020
Exceptional Service from Frik !!!
Fantastic service from Frik at BetterBond. He secured us a 10.62% rate and ensured we received the extra 0.25% FNB debit‑order discount, bringing it down to 10.37%. Professional, efficient, and always willing to help. Highly recommended and truly grateful for his support.
1 reviews | Active since Jan 2020
Excellent service from Rezhaan at Betterbond
Fast and reliable people. Thanks to Rezhaan she took all the stress away as a first time buyer and took me step by step to reaching my dream home. Thank you so much and may you grow in the company, you are an asset ❤️
1 reviews | Active since Jan 2020
Excellent service from Rezhaan at Betterbond
Fast and reliable people. Thanks to Rezhaan she took all the stress away as a first time buyer and took me step by step to reaching my dream home. Thank you so much and may you grow in the company, you are an asset ❤️
1 reviews | Active since Jan 2020
THANK YOU BETTERBOND 😊
I would highly recommend Betterbond for all your bond requirements. From beginning to end, the entire process was pleasant and stress free. Suzette Grobbelaar, we can’t thank you enough for everything you did for us and for always going the extra mile 🙏
1 reviews | Active since Jan 2020
THANK YOU BETTERBOND 😊
I would highly recommend Betterbond for all your bond requirements. From beginning to end, the entire process was pleasant and stress free. Suzette Grobbelaar, we can’t thank you enough for everything you did for us and for always going the extra mile 🙏
1 reviews | Active since Jan 2020
BEST SERVICE EVER FROM CHARMAINE
Charmaine was extremely professional while assisting with my home loan application. Her communication was clear and consistent, and she showed great understanding throughout the entire process. She made what could have been a stressful experience feel smooth and well-managed. Highly appreciated her support.
1 reviews | Active since Jan 2020
BEST SERVICE EVER FROM CHARMAINE
Charmaine was extremely professional while assisting with my home loan application. Her communication was clear and consistent, and she showed great understanding throughout the entire process. She made what could have been a stressful experience feel smooth and well-managed. Highly appreciated her support.