JH V

Active since Oct 2023

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27 reviews

3 months ago

Easy Equities : NO Communication or Transparency on Portal Down time

The past weekend was a showstopper for all clients, as the portal was not available for almost the full weekend for maintenance. After being in IT myself for more than 42 years, I do understand the need for some scheduled maintenance that has to be performed from time to time, system wise and/or infrastructure wise… However, not informing clients in advance of these scheduled down times, are totally unforgivable and should not be how you treat your more than 700,000 users to find this out, only once they are trying to sign on. The message displayed, does not even advise when the maintenance has started and when it is expected to be completed. We do receive very regular mails from you, however I cannot find a mail that has informed your client base on the scheduled maintenance in advance, with estimate down times and dates. This is not acceptable and shows your neglect towards the 700,000 + clients. This is also not Best Practice from an IT perspective. Kindly please ensure that future maintenance that might affect any portion of a client’s experience, are indeed timeously, communicated to your more than 700,000 users/clients. This is the correct way to do it, indeed. In my mind, this raise questions on EE’s integrity and loyalty towards their client base, which will have a negative impact on the trust relationship, which is highly important in the financial sphere. I believe actually more than 2 million clients were affected in the end..??!!

1 reply

Ithuba Lottery

3 months ago

Ithuba Client Account Issue since 2023

Extremely BAD EXPERIENCE ever, trying to deal with Ithuba Call Centre : *** During 2023 I contacted Ithuba telephinically and via mail, to change my access account name (Cell phone numbers is used as account ID), as I have retired and my email address and cell number has changed. This exercise proofed to be useless - never worked, account ID was not changed and never received any emails to be new address since I have retired. During 2025, I tried the exercise again - and finally my account ID was changed, but I have recently also realised that my e-mail address was still never corrected. During the last couple of weeks, I received two SMS's advising me to sign on and clean my account as the accounts will be closed by the end of May 2026. I tried that several times, but was unable to sign in, even the process to retrieve password or setup a new password, did not work as well... Hence, yesterday 05/05 I called in again, to try and rectify the problem. I have spoken to Nikiwe Maki - a call that lasted almost 27minutes, but she could not help, due to a system problem on the Ithuba side. I was requesteed to call her again (quite costly from a cell phone) at 2pm. She did confirm that my ID was never confirmed / FICA - I didn't know that and then I asked what e-mail address is on the system, then realising that this was never corrected in 2025 by Ithuba when I called in... She did maange to change my password and I cold sign in, but I could NOT correct my own e-mail address. But she said we'll sort out at 2pm... So, at 14:29, I called in again, to be told that she is not available - working shifts - she did not inform me about that..?? I then had to re-explain the situation again to this new lady, who basically gave me the same feedback, but never got to the point where she could correct my e-mail address from my understanding. My ID copy was requested and an e-mail was supp****, to which I submitted this 18 times, but the e-mail was returned as undeliverable and we even confirmed the e-mail address of Ithuba at least three times. She also sent me a mail - I am still awaiting this e-mail. In the end, she wanted to hand me to her team leader, for which we had to wait. I believe the team leader just answered, then the call was cut - another 1hr 14min waisted. The lady also said she will try to call me back after 4pm, but this never happened... I expected that being so long on the call, with the ball in Ithuba's court, for them to call back after the call dropped, but it did not happen. I then called again - 3 times, got cut every time, whilst listinening to adds - another 10minutes lost. This morning, at 10:20am, I called n, to be told that Nikiwe is day off and whilst giving the background, as I now had to explain the situation for a 3rd time, the phone was put down.!!! Another 9 minutes of my air time lost - now more than 2 hours gone with no gain on the problem at hand. I know how these 0800 for free from Telkom Land lines work - there is a real land line number connected to it, but the agents does not know the number, as a call to that number will be cheaper for me as well??!! Very few private people still have Telkom land line numbers..??!! Seems like Ithuba is trying to delay the process in order to keep the money in the mentioned account types, perhaps .. ????? It is a shame that the call centre is operating in such an unprofessional way indeed and I indeed got this impression: The Client is Always NOT correct!!! It should be the other way around, right ??!! Can somebody urgently please assist, urgently.??!!!!??

11 replies

Old Mutual

5 months ago

OM Pension: No Pro-activeness & No Transparency with No communication

I have submitted a substantual quantity of possible changes required to the OM Web-portal systems and probal also then their APP in terms of what Pensioners would like to see, what they really required, etc., which, if implemented, will be a win/win to both parties as less pensioners will have to call in asking for things, or have to react re-actively, after something has happened instead of pro-actively, as some really required communication from time to time, in advance, which is not part of the OM Pensioners environment and way of work. To me, being with other companies as well, see this as non-transparent to their clients and totally non-client friendly. on 04/02/2026, I started a process of trying to find out how my pension will look as it was due for a raise with the end of February payment. At some point I called in and was told that I am NOT getting a raised, which was incorrect. The same call center told me, if I will be getting a raise, the communication would have been sent to me about 6 weeks in advance. I received a lot of historical documents, none showing the new pension. In the end, I was told that OM just don't do that, which shows their non-transparency. In the end I received the correct document, a day before the pension was paid in. This implies that if I wanted to change my SARS deduction, I need to do it re-actively, hoping that it will be done before the end of March payment, otherwise the deduction will be a month late, within the new tax year, for example. So I wrote a letter to get this changed or added, submitted on 27/02/2026, and then I was told this letter is a bit late, but nowhere in the process, did anybody advise that if you want to make changes, it needs to be submitted 6 weeks or whatever the timeframe might be, in advance. This means in the new tax year, my deduction might be wrong for two months... This was like 9 working days ago - o feedback yet... I mentioned some changes to the OM systems, almost the whole time, to enhance the Online Portal and APP services, which then will supply the pensioner with more information, more documentation, in advance, with less re-active work afterwards, because of the no communication policy. This was submitted to a few OM departments, as nobody could really tell me where it should go and in the end, all of these was actually raised as complaints with OM as well... On 23/02/2026 I submitted my suggestions to OM email addresses I could find on the internet, but the acknowledgement or responses was limited, hence I raised another Complaint. To date, I have receive at least three mails, where I was told that wrong department, but it will be forwarded to the correct department, which I think was Self Service Support, but I am not so sure, as responses from the last couple of days indicated that they didn't actually read my mail and only concentrated on one remark I made about the APP that I could net get working... Looking then back at the responses received or perhaps not received, it actually proofs the fact that OM is NOT communicating with their clients at all, which confirms the non-transparency I have mentioned. SARS has also published new tax-table for this tax year, 2027, on 26/02/2026, which again might have an impact on the Pensioner, and once again, they can only correct or change it, one they received a pension after this was implemented, which seems to be a two month process, based on the above. Always re-active, always late and the pensioner cannot do proper financial planning if there was something like PRO-Activeness, from the OM end. I would prefer discussing this with OM in Afrikaans.

9 replies

Absa

6 months ago

ABSA NOTIFY ME COMPLAINT

ABSA Complaints Resolution and me are actually working on a complaint with two sides to it: 1. Technical 2. Admin: Service recovery The technical side is doing well, almost resolved, so I restarted the process to also move towards finalising the 2nd part. So the result of that follow up, was not read by the ABSA agent, but was deleted and I received the mail confirming that as well... There is an escalation route via Koena Masenya listed in earlier mails, to whom I just also have sent a mail as no number was supp****, only the e-mail address. This is however such a serious matter that I need to list this here for quicker response, please... his means, I should witch on mail tracking at all times, when communicating with ABSA, which is not what I would like to do, as I am not a police officer, just an ABSA client...

2 replies

Easy Equities

9 months ago

Easy Equities : Company with NO Communication or nonsense communication

No phone number to call HelpDesk!!! Logging tickets, ends up in nothing - not even a mail with a ticket number!!! EEChat is actually sarcastic in it's responses. I received a call after a rating was done - a ticket was created, but nothing further... They have no clue about COMMUNCATION to their clients. The Purple Group need to carefully think about how their EE clients are treated!!!

1 reply

Absa

9 months ago

ABSA PaySHap & Call Centre Assistance

This morning I have tried to register for ABSA PayShap, to find out that I was already registered??? I don't know my PayShap ID in other words... I then read some articles from the ABSA web page on the matter, but could not obtain all the answers... The articles did mention that PayShap could also be used from the full service, but I don't find anything there... So I called in, to find out more... Call 1: Call was answered, but the person I think, becuase of VOIP, could not hear me or vice versa - call lasted for almost 8 minutes, still ticking - I ended the call... Call 2: Listening to ABSA music for almost 6 or 9 minutes, to be asked to call again...???!!! I end the call. Call 3: Managed to get to a person, we started talking, but after 4 minutes, 29 seconds, again the call was cut... I still haven't learned anything yet, about PayShap .. ?? !! Problem: The moment I greet in Afrikaans, when ABSA answers the call, the response always with both two agents, was another 2 or 3 Hello's, is if they could not hear me... I asked them - they could, although they might not understand Afrikaans, I am sure they all know "Goeie MORE"... They ONLY need to ask me to perhaps switch to english, respectfully, without making it out as if they cannot hear me ??!!!!!!!! Both failed to confirm my number, to call me back, in case the call gets cut, which is how it should work... Can somebody please call me - I an registered for PayShap but can't recall that I have registered... I don't know my PayShap ID and how to use it??? My App also is sending messages to two different numbers, depending what type of message it is - or when I swipe my card... Should all messages not go to the same phone number? Please advise urgently - I am not going to call ABSA again as it is NOT a good way to contact them!!! itening to

3 replies

Medway Healthcare Providers

10 months ago

Medway Gap Cover Service

Would they be the one's supplying a GAP Cover insurance, which is also a healthcare product, right?

0 replies

Telkom

10 months ago

Telkom Mobile BAD Experience

I started communicating with Telkom 081180 (mobile) to change a debit order date. After numerous discussions and e-mail that folllow, till a few minutes ago, the problem is still not yet resolved. I even visited my Bank to check the DebitVerify that I am to approve, but they also could not see anything... My monthly payment is small, but this morning I also received a SMS confirming that the DebiCheck request has expired. Half an hour later, another SMS was received, advising that my Debit Order, with a mandate to cover 90+ times my monthly payent was registered with my bank, hene the visit to the bank... I have now send a mail to the Telkom agent, to follow up again and interestingly enough, the messages coming back confirms that the mails was not read, but just deleted. That is not a nice way to communicate with a client on behalf of Telkom??!! I hope Telkom will contact me to resolve soonest. Thank you

1 reply

Absa

11 months ago

ABSA Geboue Versekering Probleem via Verband - Kansellasie Huisversekering

31/07/2025: Geen ABSA kennis t.o.v. huisverseker, met bewys van nuwe versekering vanaf 30 Sep 25. C-***/08/2025: ABSA s***el my, tot vandag nie seker hoekom ? 04/08/2025: Volg my e-pos op... 05/08/2025: 'HOC Vetting' reageer met 'n vorm om te voltooi... 05/08/2025: Reageer met 'n vraa na hulle, nog nooit geantwoord nie... Slegs 'n 2e verwys ontvang - C-***/08/2025: Volg weer op per e-pos. sluit ook Aksielyn in... Geen reaksie van beide, net nog 'n verwys - C-***2 11/08/2025: HOC bevestig kansellasie, geen verwysing na vrae gevra of verwysingsnommers nie... 11/08/2025: Vra by herhaling dieselfde en nuwe vrae, ontvang sleg nuwe HOC Verwys - C-***/08/2025: Ontvang amptelike skrywe van ABSA t.o.v. kansellasie en nuwe verband-paaiment - vrae steeds onbeantwooord... 13/08/2025: Reageer op die ABSA-brief, herhaal my vrae, MAAR ontvang 'n e-pos wat se "The following recipient(s) cannot be reached: ‘Absa Home Loans' on 2025/08/13 09:47" HOC stuur egter nog 'n verwysing - C-***8 Stuur als weer, die keer gee HOC Vetting ook 'n soortgelyke foutboodskap... 13/08/2025: Verwittig Aksielyn van die probleme - geen reaksie ontvang - net nog 'n verwysing - C-***3 Erens hier rond s***el ek in, maar kry nie regtig die antwoorde waarna ek soek nie - te vaag oor wat ek hoe als op die ou end eggestel gaan word... 25/08/2025: Na 'n gesprek met Mnr West van Aksielyn, die vorige week, stuur ek hierdie geskiedenis vir hom aan, soos per sy versoek - geen reaksie 29/08/2025: Volg op met Mnr West - geen reaksie 01/09/2025: Merk my verbandkening is nog nie reggestel nie - volg weer dit met al die betrokkenes op, aksielyn ingesluit - nuwe verwys - C-***/09/2025: Effens later reageer ABSA Assuransie en bevestig polis is gekanselleer,wat hulle al drie weke gelde geoden het... Die vrae gevra, bly steeds onbeantwoord, die pro-rata jaarpremie is nog nie omgeswaai nie en die rente vir Julie MOET ook omgeswaai word, op die prorata gedeelte. Dit is nie die klient se skuld, wat betyds kennis gegee het, dus moet rente vanaf 31/07/2025 op die polispremie teruggeskryf word, aangesien die ABSA proses veroorsaak dat die klient dit OOK moet betaal... Dit is duidelik dat my e-posse NIE werklik gelees word nie - sien gerus die e-pos geskiedenis wat ek sal aanstuur. Dit wil ook voorkom dat die ABSA-stelsel e-posse wat inom, na 'n sekere grootte, ouer dele verwyder - so wie ookal dit moet lees, sal nie die volle geskiedenis kry nie. Dit is egter duidelik dat dit nie saak maak nie, want dan hoef die ABSA personeel nie regtig die probleem op te tel nie... Geen moeite word dus gedoen om dan by die klient uit te vind wat die probleem is nie!! Dis 'n maklike manier om verwysings toe te maak - hulle is dan kwansuis onvolledig... Versoeke dat ek ges***el word, is ook ge-ignoreer Duidelik "TEL MY STORIE TOE NIE", met verwysing na ABSA se ****spreuk... Hoe dan nou, ABSA .. ?? ****ak my asseblief, in AFRIKAANS... Sewe (7) verwysings later, steeds geen antwoord, meer as 'n maand later...

5 replies

Hellopeter

12 months ago

Review for Change Donation

REVIEW FOR CHANGE Can you believe we’re well over halfway through Women’s Month? Remember, every review posted on Hellopeter in August is helping Women for Change fight gender-based violence. XX, write another Hellopeter review today, and we’ll make a donation. This 'review' is only made for the support as requested, however, I personally do feel that this is a 360 degree matter in the longer run, where the opposite is just as true, bur far less published and known to all. Why do we have a day for women, a month for women and even a Mother's day bur on the other side of the coin, we only have father's day - no month for men or no day for men. Gender equality means man and woman would like to be seen and treated the same. The above, proof that that is not the case and men seems to be less important than women, which should not be the case. There is a lot of other examples as well, actually to both sides. The two are supposed to complement each other and together we (man and woman), can be stronger in whatever we have to do on this planet. Thank you for the donation towards the cause, as promised. Appreciated.

1 reply

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5 Star

1 (3.7%)

4 Star

2 (7.4%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

24 (88.9%)

JH V

Reviews

Easy Equities : NO Communication or Transparency on Portal Down time

Ithuba Client Account Issue since 2023

OM Pension: No Pro-activeness & No Transparency with No communication

ABSA NOTIFY ME COMPLAINT

Easy Equities : Company with NO Communication or nonsense communication

ABSA PaySHap & Call Centre Assistance

Medway Gap Cover Service

Telkom Mobile BAD Experience

ABSA Geboue Versekering Probleem via Verband - Kansellasie Huisversekering

Review for Change Donation

Review Distribution

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