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Phalanyane M
Active since Jan 2023
5
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5 reviews1 month ago
Ongoing unresolved defects and poor escalation handling – Renault South Africa
I am submitting this review regarding my experience with Renault South Africa following the purchase of a 2024 Renault Clio Intens from Renault Northcliff in August 2025. Since shortly after delivery, the vehicle has had persistent issues, most notably a faulty Apple CarPlay/infotainment system. Despite multiple dealership visits, software interventions, and even a component replacement, the issue remains unresolved months later. Additional concerns were also identified over time, including structural and cosmetic defects and evidence of prior bodywork that was not disclosed at the point of sale. An independent assessment further confirmed signs of previous damage and repairs. While the matter was escalated to Renault South Africa, the resolution process has been slow and inconsistent, with shifting explanations and no lasting fix provided. At this stage, the vehicle remains unreliable in terms of one of its core advertised features. Based on my experience, I would strongly advise customers to ensure any Renault vehicle is independently assessed before purchase, as visible condition may not reflect underlying issues, and escalation support may not lead to timely resolution.
0 replies
1 month ago
Persistent defects, unresolved issues, and poor after-sales support – Renault Northcliff
I purchased a 2024 Renault Clio Intens from Renault Northcliff in August 2025 and have experienced ongoing issues since shortly after delivery. The most persistent problem has been the Apple CarPlay/infotainment system, which has remained faulty despite multiple dealership visits, software attempts, and even a component replacement. The issue is still unresolved months later. In addition, several defects were later identified, including cracked components, wheel and alignment issues, and evidence of prior bodywork that was not disclosed at the point of sale. An independent assessment confirmed signs of previous damage and repairs. From September 2025 to April 2026, the vehicle was repeatedly booked in for repairs, often being unavailable for extended periods. Despite this, the core issues were never properly resolved, and communication throughout the process has been inconsistent. Based on my experience, I would strongly caution potential buyers to be extremely careful when dealing with Renault Northcliff. I would also strongly recommend having any vehicle independently assessed before purchase, as outward appearance may not reflect underlying issues. Not even the dealer principle can help you resolve your issues - strongly advise against purchasing from this dealership.
0 replies
38 months ago
Bonnie was quick and...
Bonnie was quick and efficient with her service
1 reply
41 months ago
Router self set up
I was struggling with the self setup option after the router was delivered. I then attempted to contact the call centre, however I could not get through to an agent to assist. I then logged a request to be contacted via email, and I must say I was pretty impressed with the turn around time. The ticket was logged at 11:15 and by 11:42 I received a call from an agent that talked me through the steps in a calm, professional, kind and diligent manner. Thank you so much Senisha for your help and quick resolution time. It was much appreciated. Keep up the great service 💯 10/10 rating from me.
2 replies
Review Distribution
5 Star
3 (60%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (40%)