Renault Northcliff
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
Renault Northcliff
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePM
Phalanyane M
1 reviews | Active since Jan 2023
7 May 2026, 20:01
Persistent defects, unresolved issues, and poor after-sales support – Renault Northcliff
I purchased a 2024 Renault Clio Intens from Renault Northcliff in August 2025 and have experienced ongoing issues since shortly after delivery. The most persistent problem has been the Apple CarPlay/infotainment system, which has remained faulty despite multiple dealership visits, software attempts, and even a component replacement. The issue is still unresolved months later. In addition, several defects were later identified, including cracked components, wheel and alignment issues, and evidence of prior bodywork that was not disclosed at the point of sale. An independent assessment confirmed signs of previous damage and repairs. From September 2025 to April 2026, the vehicle was repeatedly booked in for repairs, often being unavailable for extended periods. Despite this, the core issues were never properly resolved, and communication throughout the process has been inconsistent. Based on my experience, I would strongly caution potential buyers to be extremely careful when dealing with Renault Northcliff. I would also strongly recommend having any vehicle independently assessed before purchase, as outward appearance may not reflect underlying issues. Not even the dealer principle can help you resolve your issues - strongly advise against purchasing from this dealership.
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Phalanyane M
1 reviews | Active since Jan 2023
7 May 2026, 20:01
Persistent defects, unresolved issues, and poor after-sales support – Renault Northcliff
I purchased a 2024 Renault Clio Intens from Renault Northcliff in August 2025 and have experienced ongoing issues since shortly after delivery. The most persistent problem has been the Apple CarPlay/infotainment system, which has remained faulty despite multiple dealership visits, software attempts, and even a component replacement. The issue is still unresolved months later. In addition, several defects were later identified, including cracked components, wheel and alignment issues, and evidence of prior bodywork that was not disclosed at the point of sale. An independent assessment confirmed signs of previous damage and repairs. From September 2025 to April 2026, the vehicle was repeatedly booked in for repairs, often being unavailable for extended periods. Despite this, the core issues were never properly resolved, and communication throughout the process has been inconsistent. Based on my experience, I would strongly caution potential buyers to be extremely careful when dealing with Renault Northcliff. I would also strongly recommend having any vehicle independently assessed before purchase, as outward appearance may not reflect underlying issues. Not even the dealer principle can help you resolve your issues - strongly advise against purchasing from this dealership.
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Stephanie van den Heever
1 reviews | Active since Feb 2026
2 Feb 2026, 09:05
Formal Complaint – Renault Northcliff: Failure to Provide Spare Key
This review serves as a formal complaint regarding Renault Northcliff’s continued failure to deliver a spare key for a vehicle purchased from them nearly two years ago. I purchased a vehicle from Renault Northcliff in May (almost two years ago) through a salesman named Brandon (no longer employed there). At the time of purchase, I was explicitly informed that the spare keys were located in Nelspruit and would be arranged and delivered to me. I was instructed to wait for confirmation. No such confirmation ever occurred. After waiting patiently for several months, I contacted the dealership and was informed that Brandon had left. I was then referred to Denzyl, the Sales Manager, to resolve the matter. The full situation was explained, and I was assured that the issue would be handled. From that point onward, communication became inconsistent, unreliable, and largely ignored. Calls and messages were frequently unanswered, and responses were only received after persistent follow-ups. After months of no progress, I visited the dealership in person. At this visit, Denzyl advised that a spare key could be arranged the same day, provided I left my vehicle with them, although it would be a non-original key. In good faith, I agreed, as any spare key was preferable to none. I left my vehicle with Renault Northcliff for the entire day, only to be informed later that the key could not be programmed or installed, as it was a knock-off and that only an original key installed by Volkswagen would work. This demonstrated a clear lack of due diligence and technical understanding before taking possession of my vehicle. I then proposed a reasonable and cost-effective solution: I would obtain a quotation from Volkswagen Wonderboom, arrange the installation myself, and Renault Northcliff could simply settle the invoice. This proposal was rejected. Instead, I was informed that an original key had been ordered, with an expected delivery timeframe of 20 days. I accepted this, relying on the written email confirmation that the order had been placed. After 25 days, no feedback or update was provided. I contacted the supplier listed in the email and was informed that I am not their client, Renault Northcliff is, and that all communication must be handled by Denzyl. Only after repeated messages did Denzyl eventually state that the keys would arrive on Monday, 10 November. When I requested confirmation of where the vehicle should be taken for installation, there was no response. On 10 November, I was informed that the keys had not arrived and that there was a delivery delay. On 13 November, I was advised of further delays and promised feedback the following day. No feedback has been received to date. When contacting Renault Northcliff directly, I am repeatedly told that Denzyl is either unavailable or in meetings, with assurances that he will return my call, which does not happen. At present, I remain without: A spare key Any verified proof that a key has been received Any definitive resolution timeline This matter reflects poor management, misrepresentation at the point of sale, failure to honor commitments, and a complete lack of accountability. I have shown exceptional patience for nearly two years, far exceeding what would be considered reasonable. I strongly caution prospective customers against relying on Renault Northcliff for post-sale support or after-sales service.
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Stephanie van den Heever
1 reviews | Active since Feb 2026
2 Feb 2026, 09:05
Formal Complaint – Renault Northcliff: Failure to Provide Spare Key
This review serves as a formal complaint regarding Renault Northcliff’s continued failure to deliver a spare key for a vehicle purchased from them nearly two years ago. I purchased a vehicle from Renault Northcliff in May (almost two years ago) through a salesman named Brandon (no longer employed there). At the time of purchase, I was explicitly informed that the spare keys were located in Nelspruit and would be arranged and delivered to me. I was instructed to wait for confirmation. No such confirmation ever occurred. After waiting patiently for several months, I contacted the dealership and was informed that Brandon had left. I was then referred to Denzyl, the Sales Manager, to resolve the matter. The full situation was explained, and I was assured that the issue would be handled. From that point onward, communication became inconsistent, unreliable, and largely ignored. Calls and messages were frequently unanswered, and responses were only received after persistent follow-ups. After months of no progress, I visited the dealership in person. At this visit, Denzyl advised that a spare key could be arranged the same day, provided I left my vehicle with them, although it would be a non-original key. In good faith, I agreed, as any spare key was preferable to none. I left my vehicle with Renault Northcliff for the entire day, only to be informed later that the key could not be programmed or installed, as it was a knock-off and that only an original key installed by Volkswagen would work. This demonstrated a clear lack of due diligence and technical understanding before taking possession of my vehicle. I then proposed a reasonable and cost-effective solution: I would obtain a quotation from Volkswagen Wonderboom, arrange the installation myself, and Renault Northcliff could simply settle the invoice. This proposal was rejected. Instead, I was informed that an original key had been ordered, with an expected delivery timeframe of 20 days. I accepted this, relying on the written email confirmation that the order had been placed. After 25 days, no feedback or update was provided. I contacted the supplier listed in the email and was informed that I am not their client, Renault Northcliff is, and that all communication must be handled by Denzyl. Only after repeated messages did Denzyl eventually state that the keys would arrive on Monday, 10 November. When I requested confirmation of where the vehicle should be taken for installation, there was no response. On 10 November, I was informed that the keys had not arrived and that there was a delivery delay. On 13 November, I was advised of further delays and promised feedback the following day. No feedback has been received to date. When contacting Renault Northcliff directly, I am repeatedly told that Denzyl is either unavailable or in meetings, with assurances that he will return my call, which does not happen. At present, I remain without: A spare key Any verified proof that a key has been received Any definitive resolution timeline This matter reflects poor management, misrepresentation at the point of sale, failure to honor commitments, and a complete lack of accountability. I have shown exceptional patience for nearly two years, far exceeding what would be considered reasonable. I strongly caution prospective customers against relying on Renault Northcliff for post-sale support or after-sales service.
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Brenda S
1 reviews | Active since Jun 2023
26 Oct 2025, 01:48
FORMAL WARNING — POOR SERVICE & ZERO ACCOUNTABILITY — RENAULT NORTHCLIFF
FORMAL WARNING — POOR SERVICE & ZERO ACCOUNTABILITY — RENAULT NORTHCLIFF I’m sharing my experience to help anyone considering buying from Renault Northcliff. Timeline & Issues: 11 Oct 2025: Viewed a car; told delivery would be Monday. Delivery was repeatedly delayed — only received the car on Wednesday. Service Promises: Vehicle was promised fully serviced with an up-to-date service book — this was not the case. Repairs: Returned the car on 21 Oct 2025. Since then, I’ve had to follow up constantly with no updates or estimated completion times. Staff often blamed each other. Parts & Repair Delays: Parts said to be “in stock” caused a repair that should have taken 2 hours to stretch to 2 days. Communication Failures: Promised updates never arrived. Calls were ignored by staff, including Denzil and Kholosani. Vehicle Faults Not Addressed: Broken front air vents, damaged driver’s door rubber, skewed driver-side tyre cap, damaged spare key, loose part in cubbyhole, service book not updated, missing cup holder. Dealership Failures: Delays settling my previous vehicle (letters sent since 15 Oct, still not settled today is the 26 Oct) lack of communication, missed turnaround times, and no accountability. No Senior Follow-Up: Even after receiving my car on 23 Oct, I’m still waiting for a call from the branch head despite repeated requests. I will be escalating this to MIOSA, NCC, NCR, Renault SA Customer Care, and Motus Head Office, with all supporting documentation. Bottom line: If you value your time, money, and sanity — exercise caution before buying from Renault Northcliff.
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Brenda S
1 reviews | Active since Jun 2023
26 Oct 2025, 01:48
FORMAL WARNING — POOR SERVICE & ZERO ACCOUNTABILITY — RENAULT NORTHCLIFF
FORMAL WARNING — POOR SERVICE & ZERO ACCOUNTABILITY — RENAULT NORTHCLIFF I’m sharing my experience to help anyone considering buying from Renault Northcliff. Timeline & Issues: 11 Oct 2025: Viewed a car; told delivery would be Monday. Delivery was repeatedly delayed — only received the car on Wednesday. Service Promises: Vehicle was promised fully serviced with an up-to-date service book — this was not the case. Repairs: Returned the car on 21 Oct 2025. Since then, I’ve had to follow up constantly with no updates or estimated completion times. Staff often blamed each other. Parts & Repair Delays: Parts said to be “in stock” caused a repair that should have taken 2 hours to stretch to 2 days. Communication Failures: Promised updates never arrived. Calls were ignored by staff, including Denzil and Kholosani. Vehicle Faults Not Addressed: Broken front air vents, damaged driver’s door rubber, skewed driver-side tyre cap, damaged spare key, loose part in cubbyhole, service book not updated, missing cup holder. Dealership Failures: Delays settling my previous vehicle (letters sent since 15 Oct, still not settled today is the 26 Oct) lack of communication, missed turnaround times, and no accountability. No Senior Follow-Up: Even after receiving my car on 23 Oct, I’m still waiting for a call from the branch head despite repeated requests. I will be escalating this to MIOSA, NCC, NCR, Renault SA Customer Care, and Motus Head Office, with all supporting documentation. Bottom line: If you value your time, money, and sanity — exercise caution before buying from Renault Northcliff.
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