Persistent defects, unresolved issues, and poor after-sales support – Renault Northcliff

I purchased a 2024 Renault Clio Intens from Renault Northcliff in August 2025 and have experienced ongoing issues since shortly after delivery.

The most persistent problem has been the Apple CarPlay/infotainment system, which has remained faulty despite multiple dealership visits, software attempts, and even a component replacement. The issue is still unresolved months later.

In addition, several defects were later identified, including cracked components, wheel and alignment issues, and evidence of prior bodywork that was not disclosed at the point of sale. An independent assessment confirmed signs of previous damage and repairs.

From September 2025 to April 2026, the vehicle was repeatedly booked in for repairs, often being unavailable for extended periods. Despite this, the core issues were never properly resolved, and communication throughout the process has been inconsistent.

Based on my experience, I would strongly caution potential buyers to be extremely careful when dealing with Renault Northcliff. I would also strongly recommend having any vehicle independently assessed before purchase, as outward appearance may not reflect underlying issues.

Not even the dealer principle can help you resolve your issues - strongly advise against purchasing from this dealership.