M
Mnr. Brown
Active since Mar 2022
12
Reviews
0
Industries
Reviews
12 reviews1 month ago
BAD CUSTOMER SERVICE
My PS5 was taken in for repairs on 04 Feb 26 and was returned 12 March 26. I was informed that I will be credited for the period I was without it. However, since 16 March 26 I have been phoning to enquire about the credit and how it is given. Just to find out the credit request was never submitted. And i was told i must wait 7 to 14 days. Today is 17 April 26, and still no credit, when you phone you get told you will be phoned back, This Does Not Happen, i phoned since 12pm and again at 1500, and again at 15:30. And I was told I would be phoned back. It is now 16:55, no answer when you phone. And no calls received. Not to mention the state my PS5 was received in, dirty, the new box it was packed in came back torn and full of black grease finger prints and smears as if used to whipe their hands. Seriously bad.
3 replies
3 months ago
UNPROFESSIONAL AND NON EXISTING CUSTOMER SERVICE
Cannot get authenticated when signing into app on new phone, Already send 7 emails, ans still nothing has been done except to phone me, and the moment I answer, the call gets dropped, eventhough I can hear the people in the background.
2 replies
3 months ago
UNSATISFACTORY CLAIMS SETTLEMENT PROCEDURES
My cellphone was ******, I did everything to enable me to claim.Although feedback was given on the same day, i was told I will get a voucher within 3 working days. Today is the 5th day, apparently the courier company cannot get hold of me although the phone i am borrowing is always on, no missed calls nothing. Yet the only thing Virseker does is to Email the company, Thats it, I as the client must wait, no matter how many calls, Just an email to the courier. This is very unprofessional, Solution: Pay the money into my bank, I have to in anycase send proof of purchase and photos. I want the voucher or funds befor 14:30 today
1 reply
3 months ago
Pathetic Customer Service
Being emailing and phoning constantly to retrieve my App username and password without any response. Phone does not get answered. Allegedly trying to contact me, but showed proof of no missed calls. Emails not answered. Whatsapp useless as it does not authenticate me, yet i am a member for over 5 years. Pathetic Customer Srvice
3 replies
5 months ago
MATRIX TRACKING NO CUSTOMER CARE
No calls get answered, no return calls or actions on emails. Might just as well cancel and move over to Car Track. If and when they eventually answer either a phone or email
1 reply
5 months ago
Security that does not care
Reportex via their whatsapp that my transformer is not working at 18:49 on 18 Dec 25. Phoned them again at 10:00 on 19 Dec 25 to confirm report was received. Had to give refrence number as the Tech Support was not sure if received. The after confirmation of receipt, i was assured that it will be sorted out today 19 Dec 25. At 16:00 i phonef again. I was tokd i will be contacted. A call came to say it will only be done now on 20 Dec 25. I informed blue that i will sue for any breakins if it occures and i informed my insurance. Blue clearly does not care about their clients. I Will move to another security company.
2 replies
8 months ago
Fast, effective, fri...
Fast, effective, friendly and accurate service and agents like Camille Louw thats well informed and knows her job.
1 reply
17 months ago
BAD CUSTOMER SERVICE
Customer services are non exisiting. Fault reporting does not get attended to in any form of urgency wrt photocopy machines. Phones get put down in your ear, even after 4 tries.
0 replies
21 months ago
DONT DIE WHILE OUR POLICY IS BEING CHANGED- SANLAM
So Sanlam is changing the Indie policy over to a new policy. But what they now cannot do is update beneficiaries or Funeral cover etc. So, If you now need to urgently change beneficiaries because you are divorced and remarried, This cannot be done now. Only apparently in October, Sanlam will get SUED 100% should the wrong person receive the benefits due to their poor planning while changing policies. Sanlam Better Come to the Party REAL QUICK
3 replies
29 months ago
ZOOM FIBRE PATHETIC AND UNRELIABLE
App**** for Fibre through Afrihost on 06/12/2023. Eventually after long fights Zoom made an appointment to come install the fibre on Monday 22/01/2024 @ 11:00. However, they only arrived at 12:30. Then the techs started walking around looking for the Black Box on the poles. Eventually after some were sitting in the shade and others walking around they discovered that their closest access point was in fact too far away to be able to install my fibre line. So they just packed up and left. However, the job was closed and reported to Afrihost as a successful installation and that the line is active as Afrihost send an email stating that the line is active and immediately debiting me the prorata for the month remaining. Yet as to date i have no line, no internet after more than a month and a half since application. Zoom Fibre, your services are pathetic, your techs not trustworthy and it might help checking your infrastructure to ensure you actually cover an area as indicated on your coverage map.
1 reply
Review Distribution
5 Star
2 (16.666666666666668%)
4 Star
0 (0%)
3 Star
1 (8.333333333333334%)
2 Star
2 (16.666666666666668%)
1 Star
7 (58.333333333333336%)