BS
Blue Security
Verified Business
BS
AI Review Summary
Based on recent customer reviews, Blue Security receives sharply divided feedback. Loyal long-term clients praise the company for professionalism, courteous armed response staff, and dedication to community safety, with some highlighting peace of mind and willingness to assist beyond contractual obligations. However, a recurring theme is dissatisfaction with billing practices, including unauthorised debits, double deductions, and continued charges after cancellation. Customers consistently mention unresponsive call centres, slow technical support, and poor handling of emergencies. Concerns following the Mzansi merger and unresolved account queries also emerge prominently.
Performance(last 12 months):
TrustIndex
3.5
Ranking
#19
in Security
NPS Score
-43
Recommended: Unlikely
Review Distribution
1.7|14 Reviews
Jul '25 - Jun '26
Recent reviews (14)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
12 May 2026, 14:49
HOW MANY MORE VICTIMS BEFORE BLUE SECURITY TAKES ACTION
Absolutely disgusted with the service from Blue Security. Kharwastan residents are facing repeated break-ins, theft, trespassing, and escalating ******** activity while patrol visibility and management communication remain almost non-existent. Even more disturbing is that after a recent ***ual assault incident in the area, there still appears to have been no visible increase in security presence, urgency, or meaningful intervention from management. Despite numerous complaints and escalations from residents, nothing substantial has been done. How many more incidents must occur before a resident or family becomes tomorrow’s newspaper headline? Residents are paying for protection yet are left feeling abandoned, unsafe, and ignored. Confidence in Blue Security and its management has completely collapsed.
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Anonymous
1 reviews | Active since Jan 2020
12 May 2026, 14:49
HOW MANY MORE VICTIMS BEFORE BLUE SECURITY TAKES ACTION
Absolutely disgusted with the service from Blue Security. Kharwastan residents are facing repeated break-ins, theft, trespassing, and escalating ******** activity while patrol visibility and management communication remain almost non-existent. Even more disturbing is that after a recent ***ual assault incident in the area, there still appears to have been no visible increase in security presence, urgency, or meaningful intervention from management. Despite numerous complaints and escalations from residents, nothing substantial has been done. How many more incidents must occur before a resident or family becomes tomorrow’s newspaper headline? Residents are paying for protection yet are left feeling abandoned, unsafe, and ignored. Confidence in Blue Security and its management has completely collapsed.
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Anonymous
1 reviews | Active since Jan 2020
12 May 2026, 14:17
Their services are p...
Their services are poor...They informed me that the first month is free which was a total lie....When I queried it the lady said that I should not listen to them even though they work for Blue Security....My account is now in arrears due to their misleading staff....The lady I spoke to was not helpful at all
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Anonymous
1 reviews | Active since Jan 2020
12 May 2026, 14:17
Their services are p...
Their services are poor...They informed me that the first month is free which was a total lie....When I queried it the lady said that I should not listen to them even though they work for Blue Security....My account is now in arrears due to their misleading staff....The lady I spoke to was not helpful at all
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Anonymous
1 reviews | Active since Jan 2020
23 Apr 2026, 09:17
Poor Service
The technical call centre does not respond. Called 2 hours ago left a message and nothing. This is a matter of urgency and security. Poor service from a company where things are supposed to be urgent!
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Anonymous
1 reviews | Active since Jan 2020
19 Jan 2026, 05:32
Exceptional Service
I have been with Blue Security for over 10 years. They have been delivering exceptional service in all.of that time. They, together with other Security companies offer a backup to our CPF, and they even assist with distress calls on our Community security whatsapp platform to even NON PAYING RESIDENTS. Thank you Blue Security,
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Anonymous
1 reviews | Active since Jan 2020
19 Jan 2026, 05:32
Exceptional Service
I have been with Blue Security for over 10 years. They have been delivering exceptional service in all.of that time. They, together with other Security companies offer a backup to our CPF, and they even assist with distress calls on our Community security whatsapp platform to even NON PAYING RESIDENTS. Thank you Blue Security,
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Anonymous
1 reviews | Active since Jan 2020
19 Dec 2025, 16:25
Security that does not care
Reportex via their whatsapp that my transformer is not working at 18:49 on 18 Dec 25. Phoned them again at 10:00 on 19 Dec 25 to confirm report was received. Had to give refrence number as the Tech Support was not sure if received. The after confirmation of receipt, i was assured that it will be sorted out today 19 Dec 25. At 16:00 i phonef again. I was tokd i will be contacted. A call came to say it will only be done now on 20 Dec 25. I informed blue that i will sue for any breakins if it occures and i informed my insurance. Blue clearly does not care about their clients. I Will move to another security company.
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Anonymous
1 reviews | Active since Jan 2020
19 Dec 2025, 16:25
Security that does not care
Reportex via their whatsapp that my transformer is not working at 18:49 on 18 Dec 25. Phoned them again at 10:00 on 19 Dec 25 to confirm report was received. Had to give refrence number as the Tech Support was not sure if received. The after confirmation of receipt, i was assured that it will be sorted out today 19 Dec 25. At 16:00 i phonef again. I was tokd i will be contacted. A call came to say it will only be done now on 20 Dec 25. I informed blue that i will sue for any breakins if it occures and i informed my insurance. Blue clearly does not care about their clients. I Will move to another security company.
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Anonymous
1 reviews | Active since Jan 2020
18 Dec 2025, 05:34
Compliment for Blue Security
Compliment for Blue Security We would like to extend our heartfelt appreciation to Blue Security for being a truly responsible and responsive armed response company in South Africa. Your dedication to protecting our home every day gives us peace of mind and confidence in our safety. Your staff consistently demonstrate professionalism—always friendly, courteous, and understanding. Their willingness to assist customers to the very best of their ability reflects the values of care and reliability that set Blue Security apart. Thank you for your unwavering commitment and for going above and beyond to safeguard our community. Your presence makes all the difference.
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Anonymous
1 reviews | Active since Jan 2020
18 Dec 2025, 05:34
Compliment for Blue Security
Compliment for Blue Security We would like to extend our heartfelt appreciation to Blue Security for being a truly responsible and responsive armed response company in South Africa. Your dedication to protecting our home every day gives us peace of mind and confidence in our safety. Your staff consistently demonstrate professionalism—always friendly, courteous, and understanding. Their willingness to assist customers to the very best of their ability reflects the values of care and reliability that set Blue Security apart. Thank you for your unwavering commitment and for going above and beyond to safeguard our community. Your presence makes all the difference.
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Anonymous
1 reviews | Active since Jan 2020
1 Dec 2025, 14:27
Blue security not reliable for emergencies today
Hi- have an issue with Liza on blue app- I press 2 to cancel then 0811- she just says goodbye and response not cancelled. I phoned blue 4 times today - including emergency and just got cut off each time. Asked them investigate- they were not a reliable security company. today, especially for emergencies
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Anonymous
1 reviews | Active since Jan 2020
1 Dec 2025, 14:27
Blue security not reliable for emergencies today
Hi- have an issue with Liza on blue app- I press 2 to cancel then 0811- she just says goodbye and response not cancelled. I phoned blue 4 times today - including emergency and just got cut off each time. Asked them investigate- they were not a reliable security company. today, especially for emergencies
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Anonymous
1 reviews | Active since Jan 2020
13 Nov 2025, 11:13
Theft by blue security's
The very same company we use to keep us safe , is *****ing from us. I took a 3 year contract which ended 6 months ago. It included extra fees for the alarm system we purchased. They have still been taking out money for the system which has been paid for. It's unbelievable
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Anonymous
1 reviews | Active since Jan 2020
13 Nov 2025, 11:13
Theft by blue security's
The very same company we use to keep us safe , is *****ing from us. I took a 3 year contract which ended 6 months ago. It included extra fees for the alarm system we purchased. They have still been taking out money for the system which has been paid for. It's unbelievable
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