L
Lauren
Active since Jan 2022
11
Reviews
0
Industries
Reviews
11 reviews1 month ago
Thanks for charging me for delivering absolutely nothing
Your vendor, Food Love Box, appears to have a habit of accepting orders and then cancelling them after a driver is appointed for collection. That aside, telling me I have to wait a minimum of 3 business days for a refund that could've been avoided, if you took the necessary steps to reprimand vendors that abuse your platform and customers, is flagrant disregard of my patronage, resources, time and inconvenience. If I do not receive a full refund (order, driver tip, and bank charges) you can believe I will escalate this. Thank you for wasting my time and making me wait for absolutely nothing but an inconvenience over the long weekend.
1 reply
10 months ago
Encouraging ******* Activity
This company is ******* and should be operating in SA nor should Hello Peter be platforming them until they are licensed as per SA law. I shall be reporting this ******* operation and Hello Peter to the authorities for consistently publicizing and encouraging ******* activity - which goes against Hello Peter's own guidelines.
1 reply
16 months ago
After a bumpy start to the seasonal Xmas orders (because I procrastinated on things) the futon was delivered and received within the the promised timeframe
After a bumpy start to the seasonal Xmas orders (because I procrastinated on things) the futon was delivered and received within the the promised timeframe. Thank you to Futon Dreams team. The receiver loved the purchase and he says he looks forward to including it as part of his new furniture when he moves out, also to fulfill his minimalist aesthetic goals.
0 replies
20 months ago
Sister Martha was amazing and communicated the procedure and potential risks very clearly
Sister Martha was amazing and communicated the procedure and potential risks very clearly. I enjoyed my consultation with her, though the waiting time was much longer than expected.
0 replies
27 months ago
Thank you for existing :)
I approached the ISPA thinking I would have to prepare for a drawn out war....that did not happen. Charles Reuvers and the team at ISPA made the mediation process so easy, quick and simple. I appreciated their assistance to help escalate my issue, and they helped me and the ISP member come to a reasonable resolution. With that interaction, I still remained happy with ISPs overall service because they kept me involved, updated and included. I am thankful the ISPA exists and their members actively and regularly engage with it. I doubt I would have had a similar experience with another regulatory body. Thank you, Charles and the ISPA.
0 replies
28 months ago
I had issues, but RocketNet is still lightyears better than larger ISPs.
This is related to a longstanding complaint that, I feel, has finally been resolved. Unfortunately, I had to escalate the matter, as it was evident that the agents I would speak to were limited in their approach - which is something I cannot fault them for (hence, why the matter to be escalated). After RocketNet explained their position well and provided me the space to express mine, they provided a creative solution that accounts for the root of the issue. I must reiterate, I was very obstinate and frustrated (to the point where even the automated email reminder systems annoyed me), but RocketNet was always quick to assist, do their best to understand and empathize with my position, and explain their position as well. RocketNet has never failed to address my concerns with empathy and positivity, which is why I still recommend them and believe their services are much better compared to other larger ISPs that have left me traumatized with their service. To conclude, now that I have calmed down, I regard my issue as a service hiccup, and I must thank Kim de Waal, who really went over and above to clarify the solutions she had on her end, but also do her best to seek further assistance that can account for the issue. I also thank Mek for his positivity and assistance in the matter too. Lastly, I send my thanks to the senior RocketNet representative that read into the matter, approached it with empathy and creativity. Okay, this is the final compliment, their portal that allows you to make payments, view internet usage, log tickets, get outage notices and where those outages occur, the frequency of outages per FNO etc. is very user-friendly. The routers they provided? *chef's kiss* Brilliant! I have been with a larger ISP in the past, getting a ticket number was traumatic (no, this is not a hyperbole) and I received a router that couldn't even be reset. Okay...now I'm done.
1 reply
34 months ago
Currently experiencing some financial difficulties and Landi really assisted with providing a really good solution for me
Currently experiencing some financial difficulties and Landi really assisted with providing a really good solution for me. I really didn't think PL would be so flexible, but Landi really came through. Thanks, Landi 🥹 I really hope more solutions like that could be provided in insurance, because some companies really forget they're dealing with people and fail to put themselves in their client's shoes. Thank you for being a leader and underdog, PL team!
1 reply
39 months ago
I ordered a PS5 bundle and 1x additional controller, received the package within 3 days, we'll packaged and secured
I ordered a PS5 bundle and 1x additional controller, received the package within 3 days, we'll packaged and secured. My ***friend told me I've been replaced shortly after we opened it.
0 replies
44 months ago
Many thanks and blessings to Tamara Naki, whose service was flawless
Many thanks and blessings to Tamara Naki, whose service was flawless. I found her absolutely helpful, informative and well prepared in handling my query - far beyond my expectations. I wish I could experience client care like yours more of often. 😊
1 reply
52 months ago
Corriné Jonkers understood my situation and recommended an alternative to my initial query
Corriné Jonkers understood my situation and recommended an alternative to my initial query. I really appreciate her assistance and support, our call left me a lot happier since the month started. Bless you, Corriné! Dotsure.co.za really has great team on their hands and they're always so welcoming and attentive.
1 reply
Review Distribution
5 Star
8 (72.72727272727273%)
4 Star
1 (9.090909090909092%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (18.181818181818183%)