Internet Service Providers' Association
Unclaimed Business
|2.3|3 Reviews (last 12 months)|This business does not respond to reviews
Internet Service Providers' Association
Unclaimed Business
|2.3
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
2.3|3 Reviews
Jul '25 - Jun '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
13 May 2026, 08:00
COST INCREASE FOR THE RSAWEB "FIBER-TO-HOME" SERVICE
On April 1, 2026, I received a communication from RSAWeb regarding the increase in the cost of the "Fiber-to-Home - 55/25Mbps package" from May 1, 2026, to R722.20 per month. In the same communication, RSAWeb stated that they had limited this cost increase to 9.59%. On the same day, I contested this increase because it did not correspond to the indicated percentage of increase of 9.59%, but rather to 22.10%. In fact, the cost that RSAWeb charged me monthly from October 2025 until last March was R585.00 and, consequently, the new fee should have been R645.00 and not R722.20, as they required. According to email correspondence during the month of April 2026, until today, RSAWeb consistently refused to consider my complaint, ignoring the entirely legitimate reasons and rights as Consumer. The issue has become a classic "ping-pong" game between them and me, making it impossible from RSAWeb management to resolve the case deliberately, even if, on April 30, 2022, I brought the matter to the attention of ISPA, asking for assistance. Also with that Super Party Authority started a “ping-pong” game and after 13 days nothing is happening… These attitudes are clearly contrary to the Consumer Rights Protection Act, but it seems that the Authorities, institutionally supposed to protect the interests of harassed Consumers, are actually protecting their members by becoming complicit. What a shame!
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Anonymous
1 reviews | Active since Jan 2020
13 May 2026, 08:00
COST INCREASE FOR THE RSAWEB "FIBER-TO-HOME" SERVICE
On April 1, 2026, I received a communication from RSAWeb regarding the increase in the cost of the "Fiber-to-Home - 55/25Mbps package" from May 1, 2026, to R722.20 per month. In the same communication, RSAWeb stated that they had limited this cost increase to 9.59%. On the same day, I contested this increase because it did not correspond to the indicated percentage of increase of 9.59%, but rather to 22.10%. In fact, the cost that RSAWeb charged me monthly from October 2025 until last March was R585.00 and, consequently, the new fee should have been R645.00 and not R722.20, as they required. According to email correspondence during the month of April 2026, until today, RSAWeb consistently refused to consider my complaint, ignoring the entirely legitimate reasons and rights as Consumer. The issue has become a classic "ping-pong" game between them and me, making it impossible from RSAWeb management to resolve the case deliberately, even if, on April 30, 2022, I brought the matter to the attention of ISPA, asking for assistance. Also with that Super Party Authority started a “ping-pong” game and after 13 days nothing is happening… These attitudes are clearly contrary to the Consumer Rights Protection Act, but it seems that the Authorities, institutionally supposed to protect the interests of harassed Consumers, are actually protecting their members by becoming complicit. What a shame!
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Replies (0)NM
Nicholas M
1 reviews | Active since Jan 2020
20 Apr 2026, 20:03
Poor service
I've been complaining about Rain since last year November, but you guys have failed to take steps against the company 😔 now it's been six months with the same tower issues
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Nicholas M
1 reviews | Active since Jan 2020
20 Apr 2026, 20:03
Poor service
I've been complaining about Rain since last year November, but you guys have failed to take steps against the company 😔 now it's been six months with the same tower issues
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Replies (0)BN
Bonita N
1 reviews | Active since Jan 2020
11 Mar 2026, 13:01
ISPA deliver on double billing wifi hassles
Mr Charles Reuvers delivered on the timeframes and expected outcome for a prolonged 5month struggle and threat of legal action by a service provided that double billed. What a relief to discover that there is somewhere to go (ISPA) to for those providers without a brick and mortar office and whose customer care service agents are held at ransom by ineffective call centre protocols.
Helpful (0)
|Replies (0)BN
Bonita N
1 reviews | Active since Jan 2020
11 Mar 2026, 13:01
ISPA deliver on double billing wifi hassles
Mr Charles Reuvers delivered on the timeframes and expected outcome for a prolonged 5month struggle and threat of legal action by a service provided that double billed. What a relief to discover that there is somewhere to go (ISPA) to for those providers without a brick and mortar office and whose customer care service agents are held at ransom by ineffective call centre protocols.
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Replies (0)CVdm
Craig Van der merwe
1 reviews | Active since Jan 2020
11 Apr 2025, 05:28
Exceptional Service
I had an issue with Mweb within a week which includes drafting all the information needed for the formal complaint and then being sent to Mweb I got a responce one hour later which I couldn't get after three months and hundreds of emails and calls they are exceptional Big-up to ISPA.
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Craig Van der merwe
1 reviews | Active since Jan 2020
11 Apr 2025, 05:28
Exceptional Service
I had an issue with Mweb within a week which includes drafting all the information needed for the formal complaint and then being sent to Mweb I got a responce one hour later which I couldn't get after three months and hundreds of emails and calls they are exceptional Big-up to ISPA.
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Replies (0)L
Lauren
1 reviews | Active since Jan 2020
8 Mar 2024, 08:57
Thank you for existing :)
I approached the ISPA thinking I would have to prepare for a drawn out war....that did not happen. Charles Reuvers and the team at ISPA made the mediation process so easy, quick and simple. I appreciated their assistance to help escalate my issue, and they helped me and the ISP member come to a reasonable resolution. With that interaction, I still remained happy with ISPs overall service because they kept me involved, updated and included. I am thankful the ISPA exists and their members actively and regularly engage with it. I doubt I would have had a similar experience with another regulatory body. Thank you, Charles and the ISPA.
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Lauren
1 reviews | Active since Jan 2020
8 Mar 2024, 08:57
Thank you for existing :)
I approached the ISPA thinking I would have to prepare for a drawn out war....that did not happen. Charles Reuvers and the team at ISPA made the mediation process so easy, quick and simple. I appreciated their assistance to help escalate my issue, and they helped me and the ISP member come to a reasonable resolution. With that interaction, I still remained happy with ISPs overall service because they kept me involved, updated and included. I am thankful the ISPA exists and their members actively and regularly engage with it. I doubt I would have had a similar experience with another regulatory body. Thank you, Charles and the ISPA.
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Replies (0)RN
Reginald N
1 reviews | Active since Jan 2020
7 Nov 2023, 09:51
ISPA mediation mindful of consumers
It is often said don’t praise a fish for swimming but affording a soul his/her flowers for a job well done is a necessity, especially in today’s era where entities just do as they please and never honour their end of the bargain towards a customer. And further fails to make amends! In this instance, I would like to unreservedly commend Charles Reuvers and his team at Internet Service Providers’ Association for championing the mediation between a customer and an entity. From bringing a billing dispute with a provider to their attention, to another who don’t provide expected service upon signing up to another one who saw it fit to active a data line despite prior arrangement for a delay. Mediation by ISPA has yielded positive and satisfactory result over a short period of time. I’d advise fellow consumers to bookmark www.ispa.org.za and make use of their service to resolve disputes with internet service providers(however make sure the provider is their member).
Helpful (0)
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Reginald N
1 reviews | Active since Jan 2020
7 Nov 2023, 09:51
ISPA mediation mindful of consumers
It is often said don’t praise a fish for swimming but affording a soul his/her flowers for a job well done is a necessity, especially in today’s era where entities just do as they please and never honour their end of the bargain towards a customer. And further fails to make amends! In this instance, I would like to unreservedly commend Charles Reuvers and his team at Internet Service Providers’ Association for championing the mediation between a customer and an entity. From bringing a billing dispute with a provider to their attention, to another who don’t provide expected service upon signing up to another one who saw it fit to active a data line despite prior arrangement for a delay. Mediation by ISPA has yielded positive and satisfactory result over a short period of time. I’d advise fellow consumers to bookmark www.ispa.org.za and make use of their service to resolve disputes with internet service providers(however make sure the provider is their member).
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Replies (0)SL
Sindi L
1 reviews | Active since Jan 2020
19 Jul 2023, 13:45
Big up to IPSA
Within 8 days of reporting my issue with WebAfrica, my issue was resolved ,cancellation accepted and waiting period waived. I’m back on fibre with Afrihost. So happy with prompt action by ISPA in resolving the impasse. Thank you Mr Charles Reuvers
Helpful (0)
|Replies (0)SL
Sindi L
1 reviews | Active since Jan 2020
19 Jul 2023, 13:45
Big up to IPSA
Within 8 days of reporting my issue with WebAfrica, my issue was resolved ,cancellation accepted and waiting period waived. I’m back on fibre with Afrihost. So happy with prompt action by ISPA in resolving the impasse. Thank you Mr Charles Reuvers
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Replies (0)JN
Jean N
1 reviews | Active since Jan 2020
7 Dec 2022, 08:39
Phenomenal Service.
Excellent service from Charles Reuvers from ISPA. I have been struggling since March with Supersonic to allocate payments to my fibre account. To no avail. In desperation, I asked for help from ISPA, and within a week, all my payments reflected. ISPA mediated the entire process. Cannot thank them enough. Charles is very professional, and an absolute pleasure to deal with.
Helpful (0)
|Replies (0)JN
Jean N
1 reviews | Active since Jan 2020
7 Dec 2022, 08:39
Phenomenal Service.
Excellent service from Charles Reuvers from ISPA. I have been struggling since March with Supersonic to allocate payments to my fibre account. To no avail. In desperation, I asked for help from ISPA, and within a week, all my payments reflected. ISPA mediated the entire process. Cannot thank them enough. Charles is very professional, and an absolute pleasure to deal with.
0
Replies (0)