KG
Kirsten G
Active since Sep 2021
12
Reviews
0
Industries
Reviews
12 reviews2 months ago
Disrespectful Agent Lindokuhle M. And funds not being allocated to my account
Good day, I’ve logged tickets on the customer portal and nobody from Afrihost has gotten back to me. I made payment for my wifi on the first of April on the EasyPay website, on the 6th of April my wifi was suspended. And i immediately made contact with Afrihost and EasyPay, Easy pay has confirmed that the funds were stuck in there bank account and that they will settle the payment with the ISP. I have made contact with Afrihost and they confirmed no payment has been received. Upon asking agent Lindokuhle M from Afrihost if I could get a contact number for Vuma where the query was escalated to this is the response i received “ Grant it is either you go to the retail store or capitec and do the payment now so services can be unsuspended , then ask for refund at the provier you used or you wait for vuma to respond if it does reflect on their end and uplift the services. at this point i have done my best now we need to wait for vuma to confirm indeed money did reflect” This is pathetic behaviour from an agent who can’t even provide me with contact details so that is matter is resolved
0 replies
2 months ago
Finds not allocated to my wifi account
Good day, I made payment for my wifi account on the 1st of April. Yesterday I woke up and my wifi was suspended I made contact with easy pay agents and I was told that the funds are with EasyPay and I advised them to settle the account with the ISP however this has not been done. I need this resolved by today. As I work from home and it makes it impossible with the fibre being down. Easy pay reference ESP-6991
1 reply
3 months ago
Research Proposal
Good day, sometime last week or the week before that I wrote a review about MANCOSA and their turnaround time. In that review I also made mention of the deadlines they’ve give me to submit my research proposal even though I was allocated my supervisor and coordinator late. After I left my review they reached out to me and not long after that, I was given my ethical approval from the ethics committee meaning I could now start with full data collection for my proposal interviews etc. Diana Dalais called me after my first review on hello Peter and i made mentioned that my supervisor and I have been working on my proposal since last year. I’ve submitted my draft proposal and made various changes as requested and so forth and I was given instruction to do my data which was to work on my chapters 1-3 in the interim. I did not proceed to do my interviews and actual data collection besides chapter 1-3 which is still a work in progress. Diana sends me the following mail and now I am being told to change my study and submit by the 20th of March, for data collection that I didn’t do. The only data collection was my chapters 1-3. Make it make sense
1 reply
3 months ago
Research Proposal Pathetic Turnaround time from Mancosa
I am currently enrolled at MANCOSA to do my honours in supply chain management. As we all know honours requires students to complete their research proposal however there has been delays on MANCOSA’s side with regards to my being allocated a research supervisor and research co coordinator, this means my entire research proposal is being delayed. I have emailed Diana and informed her about this and she gave me an extension to get the final report uploaded by the 20th February 2026. Mind you I am still waiting for full ethical clearance and chances of me getting it before the 20th are very slim. I reached out to Diana and she gave me another extension for the 28th of February and told me that if I do not upload in time, I will have to register for the module? How the hell does that make sense when MANCOSA’s processes are tedious and their response time is pathetic?? As the student how am I supposed to register for a module when I am the one who waited for a long to to get a supervisor, a research co-ordinator and now I am waiting for my ethical clearance. I refuse to register because they are not able to speaks up their processes. I want my ethical clearance as in today so I can continue with my research and have it submitted.
1 reply
9 months ago
Pathetic Accounts department and Service
made a payment on the 29th of August for my wifi and on the 1st of September the wifi was suspended due to “non payment”. I made contact with easypay and they confirmed the funds are in their account and that they would make payment to Vuma. I have been having a back and forth with Afrihost agents as well as Yoliswa from EasyPay because this matter is not being resolved. I have provided Afrihost agents with the proof of payment that Yoliswa from easypay sent me and for some reason they are not able to allocate the payment. This has been going on for 4 days straight and I need this matter resolved before COB today. Why are these people put in positions when I as the customer have been doing all the run arounds and following up. It makes no damn sense.
0 replies
9 months ago
Pathetic Accounts department and Service
I made a payment on the 29th of August for my wifi and on the 1st of September the wifi was suspended due to “non payment”. I made contact with easypay and they confirmed the funds are in their account and that they would make payment to Vuma. I have been having a back and forth with Afrihost agents as well as Yoliswa from EasyPay because this matter is not being resolved. I have provided Afrihost agents with the proof of payment that Yoliswa from easypay sent me and for some reason they are not able to allocate the payment. This has been going on for 4 days straight and I need this matter resolved before COB today. Why are these people put in positions when I as the customer have been doing all the run arounds and following up. It makes no damn sense.
1 reply
9 months ago
Pathetic Accounts Department and Service
I made a payment on the 29th of August for my wifi and on the 1st of September the wifi was suspended due to “non payment”. I made contact with easypay and they confirmed the funds are in their account and that they would make payment to Vuma. I have been having a back and forth with Afrihost agents as well as Yoliswa from EasyPay because this matter is not being resolved. I have provided Afrihost agents with the proof of payment that Yoliswa from easypay sent me and for some reason they are not able to allocate the payment. This has been going on for 4 days straight and I need this matter resolved before COB today. Why are these people put in positions when I as the customer have been doing all the run arounds and following up. It makes no damn sense.
0 replies
22 months ago
INCOMPETENCE AT ROSEBANK COLLEGE
Good day, Furious does not even begin to describe what I am feeling right now. The fact that there has been countless mess ups regarding my account and student results is more than enough reason to feel the way I do. Not only has Rosebank played with my chances of getting employed due to their errors and incomplete transcripts, they have made it seem as if I am the one busy with *****ulent activity regarding my results. Please understand the severity of this situation and I will be taking legal action as this is more than an error or something can just be apologised for as my future is compromised due to the incompetence of this campus. Lord only knows how many other students knowingly and unknowingly are facing the same issue and you guys expect to just get away with it, with a simple message stating : “ Good day, Kirsten. The transcript previously attached is the correct one. You completed your qualification with an average of 65.1%, but the system incorrectly graduated you with 79% distinction. A letter of retraction will be issued. Your certificate will have to be returned and reprinted. A representative from the institution will be in contact. “ Or even “ Good day, Kirsten. Kindly note that you were possession of an incomplete academic transcript, with a module was outstanding. The complete transcript has been attached. Kind regards.” This is beyond me honestly and I need all the answers as to how this even happens is, nothing verified or double checked. Kind regards
2 replies
28 months ago
Horrible service
Good day, My wifi was off for sometime and I made payment so it could be activated again. However it’s been over a week that I have been logging tickets on the Afrihost client zone portal for Vuma to sort out my issue. They have sent out a technician yesterday and the technician reset my password but I am still unable to connect anything to the fibre. It has been such a tedious process since the very beginning with these people and I have had enough honestly. I am paying for fibre not borrowing it yet I have to beg people to do their jobs but the minute payment is not made they very fast to switch off the internet with no consideration that I haven’t been using the internet for a full month because of their mess up and not being able to deliver proper customer service. Two things need to happen here 1. Cancel my contract and refund me because it’s of no use. 2. Sort it out, today!! Kind Regards
1 reply
30 months ago
Poor service from Vuma
I recently cancelled my rain fibre and moved back to Vuma. I had a Lady that works for Afrihost assist me with the reactivation which was a seamless process, I paid for the activation and I was informed it might take a few hours for it to be reconnected which I fully understood and I waited ,This was done on the 14/12/2023. The entire weekend right up till now I still have no internet connection, the lady who assisted tried her utmost best to help in resetting the password several times and logging tickets so that a technician can come out. The technician only came out yesterday and told me that the issue was a faulty router and I told him that I can’t be the router because everytime I try and connect to the fibre it says incorrect password for a while until it connects which still leaves me with no internet access. I am very frustrated because why did I pay for everything yet I am unable to use the resource I paid for and the uninterested attitude from the technicians side says a lot about Vuma and their customer service. You cannot run a business in such a putrid manner. I need a refund or someone to sort this issue out with immediate effect because it’s been a week and nothing has been resolved. It’s disgusting honestly
1 reply
Review Distribution
5 Star
1 (8.333333333333334%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (8.333333333333334%)
1 Star
10 (83.33333333333333%)