Based on recent customer reviews, Rosebank College delivers a strongly positive frontline service experience, with students consistently praising named staff members for patience, friendliness, and efficiency. Teaching & Academic Support (4.0) and Administration, Registration & Communication (4.0) emerge as key strengths, though Fees, Financial Aid & Refunds (2.9) and Certification & Career Outcomes (3.3) reveal systemic pain points around bursary processing, refund delays, and late certificate issuance.
Top Strengths:
- •Teaching & Academic Support: Lecturers are frequently praised by name for patience, clear explanations, and genuine care. Student wellness managers and library staff receive consistent commendation for going beyond their duties.
Replied to 6.8493150684931505% of negative reviews
Typically takes less than 6320h 54m to reply
TrustIndex
9.6
Score
Avg Reply
29735
Hours
NPS Score
61
Recommended: Very Likely
Replied to 6.8493150684931505% of negative reviews
Typically takes less than 6320h 54m to reply
Apr '25 - Mar '26
Recent reviews (21,654)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
1 reviews | Active since Jan 2020
Great service from Maleke Ntjana
Maleke Ntjana assisted me with getting my transcript, i got a great service
1 reviews | Active since Jan 2020
Great service from Maleke Ntjana
Maleke Ntjana assisted me with getting my transcript, i got a great service
1 reviews | Active since Jan 2020
Student wellness
The student wellness manager was very nice and friendly. I would recommend her any day - Mogoshadi Modipa
1 reviews | Active since Jan 2020
Student wellness
The student wellness manager was very nice and friendly. I would recommend her any day - Mogoshadi Modipa
1 reviews | Active since Jan 2020
Student support
At rosebank college I learned a things. They help us with many things the service I had with Khuliso Rathogwa was excellent
1 reviews | Active since Jan 2020
Student support
At rosebank college I learned a things. They help us with many things the service I had with Khuliso Rathogwa was excellent
1 reviews | Active since Jan 2020
Customer service
Ms Anelisa Bali did a wonderful job assisting me. I am satisfied with the services she provided me with.
1 reviews | Active since Jan 2020
Customer service
Ms Anelisa Bali did a wonderful job assisting me. I am satisfied with the services she provided me with.
1 reviews | Active since Jan 2020
Customer service
I received such friendly and excellent service from Anelisa Bali from Operations when I went to get my transcript proof of registration. Top Notch👌
1 reviews | Active since Jan 2020
Customer service
I received such friendly and excellent service from Anelisa Bali from Operations when I went to get my transcript proof of registration. Top Notch👌
1 reviews | Active since Jan 2020
Student wellness
Mmalepye sekgota is a very welcoming person and friendly i felt safe around her. And was very satisfied with her service
1 reviews | Active since Jan 2020
Student wellness
Mmalepye sekgota is a very welcoming person and friendly i felt safe around her. And was very satisfied with her service
1 reviews | Active since Jan 2020
Student wellness
Mmalepye sekgota she was very clear with explaining the services she provides in her office and willing to visit her very patient and calm
1 reviews | Active since Jan 2020
Student wellness
Mmalepye sekgota she was very clear with explaining the services she provides in her office and willing to visit her very patient and calm
1 reviews | Active since Jan 2020
Excellent ICT support
Kgopotso Mogashoa assisted me with password reset and logging in to my current student sharepoint
1 reviews | Active since Jan 2020
Excellent ICT support
Kgopotso Mogashoa assisted me with password reset and logging in to my current student sharepoint