RC
Rosebank College
Verified Business
RC
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Rosebank College earns strong praise for the helpfulness of named campus staff across libraries, IT, client services and student wellness. Students consistently celebrate quick, friendly resolution of portal, registration, transcript and graduation pack queries. However, recurring frustrations emerge around fee billing errors, deregistration after payment, missing certificates, uncaptured marks, and slow ticket responses that derail studies for affected students.
TrustIndex
10
Perfect Score
Ranking
#3
in Online Learning
NPS Score
65
Recommended: Very Likely
Jul '25 - Jun '26
Based on recent customer reviews, Rosebank College earns strong praise for the helpfulness of named campus staff across libraries, IT, client services and student wellness. Students consistently celebrate quick, friendly resolution of portal, registration, transcript and graduation pack queries. However, recurring frustrations emerge around fee billing errors, deregistration after payment, missing certificates, uncaptured marks, and slow ticket responses that derail studies for affected students.
Rosebank College's biggest strength, according to Hellopeter's AI analysis, is Teaching & Academic Support. Lecturers like Inocent Ramatladi, Nobuhle Moyo, Benjamin Sekuruba, Kulani Holeni and Wandiswa Mngxali are repeatedly named as patient, dedicated and skilled at simplifying complex content, with library and wellness staff offering strong supplementary academic support.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Kgodiso nkgadima assisted me with results and proof of registration. She was kind and patient enough, she is works perfectly with people with a soft soothing voice to make us remain calm and not be scared of her.
1 reviews | Active since Jan 2020
Kgodiso nkgadima assisted me with results and proof of registration. She was kind and patient enough, she is works perfectly with people with a soft soothing voice to make us remain calm and not be scared of her.
1 reviews | Active since Jan 2020
My name is Rearabilwe Mphela ST10131565, I was assisted by Maleke Ntjana AOC at RI Pretoria CBD Campus today when I went to collect my Academic Documents. Thank you
1 reviews | Active since Jan 2020
My name is Rearabilwe Mphela ST10131565, I was assisted by Maleke Ntjana AOC at RI Pretoria CBD Campus today when I went to collect my Academic Documents. Thank you
The most common complaint about Rosebank College, based on Hellopeter's AI analysis of recent customer reviews, is Fees, Financial Aid & Refunds. A recurring minority report incorrect billing, modules charged that were not registered, payments misallocated, portals frozen mid-semester despite paid fees, refused refunds, and bursary book allowance deductions. These cases drag on for months with limited resolution.
Rosebank College scores 3.9 out of 5 on Hellopeter's AI analysis of service quality in Colleges & Universities, compared to the Colleges & Universities industry average of 3.2. Their strongest theme is Teaching Quality (4.5); their weakest is Fees & Refunds (2.9). The top AI-rated Colleges & Universities business on Hellopeter is HyperionDev (4.5). How is the AI Score calculated? →
Rosebank College has a TrustIndex of 10 out of 10 on Hellopeter, based on 21,406 reviews in the last 12 months. Hellopeter has tracked Rosebank College across 39,254 total reviews. How is the TrustIndex calculated? →