GB
Grant B
Active since Jul 2021
11
Reviews
0
Industries
Reviews
11 reviews1 month ago
Commendable Service
Waterlite Geyser Services are to be commended on their handling of my geyser replacement. From the time they were appointed by the insurance company to completion of the job, the process was went off smoothly and easily. The teams that came to asses and then carry out the work were both courteous in their manner and professional in their conduct. The staff handling the claims, sheduling and accounts were equally efficient. Thankyou to all involved.
0 replies
6 months ago
Unanswered Query.
For more than four weeks now I been trying to get an answer to a simple query about an unknown charge appearing on my bank statement. To date I have received no answer, no explanation and no help whatsoever. Escalating the query to Customer Relation Centre rendered no answer either. Instead these channles just close your case without providing any explanation and the query goes unresolved. When a bank starts levying random charges to a customers account but cannot explain what those charges are for then red flags start waiving, especially in an industry already plagued by *****. Why is it that these large organisations have such little regard for their customers ?
1 reply
9 months ago
Insurance Good and Proper.....I don't think so !
Reading alll these glowing reviews I cannot believe that I am dealing with the same company. My experience has been quite the opposite and the service I have received can only be described as shockingly poor. Everywhere you are pushed into using self service channels but when these can't be accessed the help and support channels you are then steered to are the most unhelpful platforms imaginable. Escalation to higher levels such as Client Care is met with such indifference and your complaint is just brushed aside with no attempt at all to assist. This "don't care" attitude is common amongst the giant companies. They scoop up your money like clockwork every month but don't dare come knocking at their door for assistance when you need it. The banks, cellphone providers, medical aid schemes and insurance companies all do it, it's called Customer Care ! Sadly, Santam falls into this catagory to ! The bottom line is that I have met my obligations by paying the premium but they have not met their obligations to provide me with the services that I pay for.
4 replies
13 months ago
Unresponsive
I queried the contents of a communication received about my Chronic Illness Benefit. Ten working days, no response. Followed up, five working days, no response. Used online platform via website, no response. Just ignored as though I don't exist. Let's see how quickly they respond when premiums stop being paid !
3 replies
16 months ago
Customer Care, I Think Not !
Have you ever dealt with Customer Care at MTN ? Don't ! A seemingly simple request to update some personal information on a contract account became an impossible task. Fifteen emails over six hours of back-and-forth correspondence, all which were nothing more than copy & paste responses, and nothing achieved. So, statements will continue to be sent to a disused email address and won't be seen, this will result in payment not being made which will lead to termination of the contract for non-payment and I will be left having to start a new contract elsewhere. All because Customer Care wouldn't help with a simple request.
0 replies
19 months ago
No reward from Sasol Rewards !
Zero Stars. Lured to the Sasol brand by the promise of loyalty rewards only to find that those rewards are fictitious. Aren't those the hallmarks of a **** ! I received notification that a portion of my loyalty points were going to expire and that I needed to use them before the expiry date. I duly logged on to the Sasol Rewards online portal and chose a voucher from the rewards catalogue that was sufficient to use up the expiring points. The points used have been deducted form the points balance but there is no voucher. Nothing ! Trying to resolve this with the Contact Centre has proved fruitless. If points are accumulated and then deducted without reward then why bother with a loyalty program when fuel can be purchased at any other fuel company instead.
4 replies
37 months ago
Zain Chothia at Richmond Park was a pleasure to deal with
Zain Chothia at Richmond Park was a pleasure to deal with. It was because of him that the process went as smoothly as it did. Thankyou Zain.
1 reply
45 months ago
No Voucher.
There seems to be a common thread on here about this vendor i.e. Be carful / Be warned etc and it all relates to the same thing: vouchers purchased online are not received. I to have had the same experience and attempts to get my voucher sent have come to nothing. As many have mentioned, the call centre makes promises that never materialise and emails and online messages are never responded to. In short, they take your money and you get nothing in return, sounds like thievery to me !
1 reply
48 months ago
No benefit from Chronic Illness Benefit
This is a never ending battle and once again I am forced to bring my fight for Chronic Illness cover to this platform because dealing directly is fruitless. Prescribed medication previously approved under the Chronic Illness Benefit is now declined when submitting an updated script (for exactly the same medication just repeated for another six months). Apparently "the criteria" is not met ! This is not some game show being entered to win a prize, this is treatment prescribed by a qualified, specialist physician. Who decides what medicine should or should not be taken - the medical scheme or the doctor ? Or perhaps they deem the condition to have been miraculously cured and treatment is no longer required. Isn't the whole objective of belonging to a medical scheme to have cover for treatment when ill ?
2 replies
58 months ago
Chronic Illness - Cover or No Cover ?
It unconscionable that I find myself back on this platform with the same coomplaint from over a month ago but this seems to be the only way to elicit any meaningful response from Discovery Health. The question I need answered is simple: Chronic Illness Benefit has been approved and yet treatment is still being funded from Medical Savings so "Do I have chronic cover or don't I ?". In other words, is the approval for Chronic Illness Benefit going to be honoured or not ? The real reason for coming back here has less to do with the complaint itself and more to do with the handling of the complaint. Copy & paste replies are all you get from the Chronic Illness department and then constantly being refered back to the website just keeps the issue going around and around with no end to it. The contact options on the website never respond, ever. All this does is make me angry, and even more so because Discovery don't seem too concerned that they have an angry, dissatisfied and very unhappy member. An extract taken from one of the standard replies reads "Discovery Health is committed to providing exceptional service"............ I think not.
5 replies
Review Distribution
5 Star
0 (0%)
4 Star
2 (18.181818181818183%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (81.81818181818181%)