BB
Brucelynn B
Active since May 2021
21
Reviews
0
Industries
Reviews
21 reviews3 weeks ago
Outstanding Spare Key, Defective Vehicle Sale & Poor Post-Sale Resolution
I am submitting a formal complaint regarding my experience with Motus Automotive Group (East Rand dealership) and request immediate escalation to head office level. This matter has remained unresolved despite repeated attempts to resolve it directly with dealership staff over a period of approximately two months. 1. Vehicle Sale & Condition Concerns We purchased a used vehicle through Motus East Rand. At the point of sale: We were advised not to conduct a proper test drive, with reference made to a similar vehicle having been driven at another branch. Shortly after taking delivery, the vehicle exhibited multiple mechanical faults. The issues were significant enough that the vehicle was returned to the dealership the very next day. The response from management was that they would “attend to the issues,” which raises concern as these faults should reasonably have been identified and resolved prior to sale and delivery. This raises serious concerns regarding the pre-delivery inspection and quality control process. 2. Outstanding Spare Key (Unresolved for ~2 Months) As part of the same transaction, we traded in our previous vehicle and handed over: Both sets of keys All related documentation Despite this, we have still not received our spare key, approximately two months later. We have followed up repeatedly and have received only informal assurances and shifting explanations, with no resolution or written confirmation of the key’s status. At this stage: There is still no confirmation whether the key is in possession or lost No timeline for resolution has been provided The matter remains open despite multiple follow-ups This is unacceptable from a custodial and transactional accountability perspective. 3. Risk & Accountability Concern The absence of clarity regarding the spare key creates an unresolved security and asset-control concern, as the dealership has not confirmed whether the key has been retained, misplaced, or otherwise disposed of. This lack of accountability is particularly concerning given the time elapsed and repeated follow-ups. 4. Required Resolution (Urgent) We request immediate escalation and written response from head office addressing the following: Written confirmation of the status of the spare key (in possession or lost) Immediate return of the spare key if located If lost, written confirmation and explanation of circumstances 5. Escalation Notice If this matter is not resolved within 48 hours, we will escalate the complaint further through formal consumer protection channels, including regulatory and industry ombudsman structures, and will document the full sequence of events accordingly. We are seeking a professional resolution, not escalation; however, the current lack of accountability and closure necessitates head office intervention.
1 reply
9 months ago
Unacceptable service
I took out a service plan with Liquid Capital after specifically enquiring whether brake pad replacement was included. This was the deciding factor for me to proceed with the plan. The sales consultant at the time confirmed that brake pads were covered. However, when I recently took my car in for a service, I was informed that brake pads are in fact not covered. I immediately raised this issue and requested the call recording, as I was assured that my sales call had been recorded. To date, I have still not received the call recording and I am being told that my case is "still pending validation." This delay is unacceptable. I took the plan in good faith based on information I was given, and now I am left with additional expenses that I was led to believe would be covered. I expect urgent resolution, the call recording to be made available without further delay, and for Liquid Capital to honour the commitment that was made at the point of sale.
1 reply
12 months ago
Bad service, refusing to refund clients
Formal Complaint: Unauthorized Debit and Refusal of Refund by Rain To Whom It May Concern at Rain, I am writing to formally report an issue regarding your billing practices and refusal to honor your refund policy. On 25 May 2025, I cancelled my Rain Wi-Fi service. Despite this cancellation, Rain processed a debit order from my account afterward. According to your policy, refunds should be issued within 7 days of debit if cancellation occurs prior to payment. When I contacted customer support, a retention agent (Lulama) informed me that "there is no way around it" and Rain would not refund the amount, suggesting I should have cancelled a day earlier (24 May 2025). This response contradicts your stated policy and fails to resolve the unauthorized charge. Additionally, I wish to highlight my experience with your service quality, which has been consistently unreliable. I request the following: Immediate refund of the post-cancellation debit. Written confirmation of your refund policy adherence. Escalation of this complaint to a manager. This incident reflects poorly on Rain’s commitment to customer fairness. I urge you to rectify this matter promptly. For the public: I caution potential customers to scrutinize Rain’s policies and service reliability before subscribing. Sincerely, Mrs Palmer Reference (34005136)
2 replies
18 months ago
Ongoing Credit Vetting Issue Despite Settled Account
I am deeply frustrated with the repeated issues I’ve experienced with your credit vetting system. I previously had a contract with your company that was settled in full. However, when I app**** for a new contract, I was informed that my account was flagged as "with Legal." I contacted your Legal Department, and they assured me the issue would be resolved within three days. After waiting the specified time, the problem persisted, and I was told my account was now flagged as "in arrears" for R180. I contacted Legal again, and they confirmed my account was clear and even provided me with a letter confirming the settlement. Despite this, your credit vetting system still blocks my application, stating that I owe money. This is unacceptable. I have done everything on my end to resolve the issue, including providing the clearance letter, but your system continues to inconvenience me. This is not only frustrating but also embarrassing, as it implies I have not honored my obligations when I have. It is clear that there is a flaw in your processes, and I am not the only customer affected, as your staff has informed me of similar issues with other clients. This needs to be fixed immediately. I demand an urgent resolution to this matter, a formal apology, and assurance that this will not happen again. Your inability to address this problem is causing unnecessary stress and delays, and I am disappointed with the lack of accountability. Regards, Brucelynn Brink
2 replies
19 months ago
Exceptional service from Jabu Twala & Team
I had the pleasure of working with Jabu Twala during my application process for VAF, and I can honestly say that her level of professionalism and dedication was outstanding. From the start, Jabu was not only helpful but also incredibly patient, answering all my questions with clarity and making sure I understood every step of the process. Her friendly and kind approach made a potentially stressful experience so much easier. Jabu truly went above and beyond, and it’s clear she cares deeply about delivering great service. I am genuinely grateful for her assistance and wanted to take a moment to acknowledge her hard work. Thank you, Jabu, for your exceptional service and for being such a beautiful soul. You are truly a credit to your team!
1 reply
19 months ago
ABSA's Incompetence and Lack of Transparency Are Unacceptable
When I say ABSA is useless, believe me, it’s not an exaggeration. This institution cannot, for the life of them, resolve customer complaints effectively. I’ve uncovered evidence of accounting gymnastics on my AVAF statements, where they manipulated figures to claim I was in arrears for months. The same pattern exists with my credit card account, yet ABSA has resolved that my claim is invalid. Here's the kicker: they refuse to provide me with the concrete evidence I’ve requested — my own account statements. I cannot retrieve these archive statements myself, so how am I supposed to trust their conclusion? If ABSA could perform accounting acrobatics worthy of a Simon Biles routine on my AVAF account, why should I trust their outcome on my credit card without proof? Their lack of transparency and accountability is not only frustrating but entirely unacceptable. I demand my statements immediately so I can review them myself. Without them, ABSA has no credibility to claim their errors don’t exist. Resolve this matter, or I will escalate this to every platform and authority necessary.
1 reply
19 months ago
Incorrect Delinquency Listing on Credit Bureau by ABSA
I am deeply disappointed with the errors in my credit report caused by ABSA’s incorrect delinquency reporting, which has significant consequences for my career in the financial industry. Despite always making timely payments on my ABSA credit card and vehicle finance accounts—and any occasional missed payments being resolved within 30 days—I am now wrongly listed as delinquent, with alleged arrears exceeding 150 days. The dates for these supposed arrears are continuous, month by month, raising serious doubts about the accuracy of this report. If I had truly been 150 days delinquent, my vehicle would have been repossessed long ago, which has clearly not happened. This false listing is already impacting my professional life and may further damage my future employment prospects. I am urging ABSA to investigate this issue immediately, as I have maintained an impeccable record with your institution and have always met my obligations. I also request that ABSA corrects the erroneous delinquency listing with all relevant credit bureaus without delay. Your prompt attention to this matter is crucial, as I am entitled to fair and accurate reporting and should not face repercussions for an error I did not cause. Please escalate this complaint to the highest levels for immediate correction and a formal apology for the distress this has caused. Thank you,
8 replies
22 months ago
UNHAPPY
I have no idea how Bridge Debt ended up on my credit report as I have never received any loan from them. And this is affecting my credit score. As I was checking it says I did the loan on 31 July 2021 and I don't even know anything regarding them. I call their offices as this is ******* and the matter has pre-scribed and still shows on my credit report. The lady just says because it has pre-scribed, they will remove it I must send them a mail than in 2 weeks it will be taken off. The e-mail they give is wrong please advise what I can do.
1 reply
22 months ago
One bad apple makes the whole pack rotten, no service from one person can cause the whole company to look bad.
Disappointed in the service from Legal Wise I logged case with legal wise in may this year was advised by Thokozani to come back 31/07/2023. I called legal Wise last week regarding my case CVL00715954. They asked me to send docs Thokozani will call me back. No call from him since last week. Called to complain they log the complaint against another lady who handled a case for me and who took the liberty to call me back. People be wise when taking cover with this company they take our money but when it comes to service it is not all that. But to make note they are not all that way a lady named Saloshni not even her case keeps calling trying to assist.
1 reply
24 months ago
Extremely Disappointing Service After Car Theft
I am writing this review to express my extreme dissatisfaction with the service provided by Cartrack. It has been an agonizing eight weeks since my car was ******, and the back-and-forth communication with Cartrack has been nothing short of frustrating and disappointing. Despite numerous emails and phone calls, I have yet to receive any concrete assistance or resolution. The responses have been slow, and there seems to be a severe lack of coordination and urgency in handling my case. I was promised updates and support, but instead, I have been left in the dark, constantly chasing for information and progress. The stress and inconvenience caused by this experience are unacceptable. As a customer, I expected a much higher level of service and professionalism, especially in such a critical and distressing situation. Cartrack's failure to provide timely and effective support has only added to the trauma of having my car ******. I strongly urge potential customers to reconsider using Cartrack's services. The lack of responsiveness and inefficiency displayed in my case is indicative of poor customer service and reliability. I hope this review serves as a wake-up call for Cartrack to improve their service and treat their customers with the urgency and respect they deserve.
1 reply
Review Distribution
5 Star
2 (9.523809523809524%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
19 (90.47619047619048%)