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Phokela M
Active since May 2021
5
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5 reviews1 month ago
Terrible customer service from [email protected]
Latest October 2025 I took one month with Sunshine loan then I struggled to paid on time I was then handed over to Nrb Risk Solutions. Then Nrb Risk Solutions on 20 March 2026 they took R3,216.19 they never paid Sunshine loan till now I called them then this stupid lady by the name of [email protected] hang up call on me and they are no longer answering my calls Maybe Stephan Grobler should give me call explain such terrible customer service. Sunshine loan please update my profile
0 replies
34 months ago
High definition customer service champion extraordinaire Dineo Molatedi
Dineo Molatedi is start I called Vodapay department needing assist on how to reverse cash sent voucher from Cash express Dineo probed effectively and she patiently given me steps on how to do it then it successful dedicated Dineo Called me to follow up and guided me on how to draw the money using my own bank account which I did then the money was in my bank account yesterday in the evening guess customer service champion extraordinaire Dineo called me today to check if I got my money.... I am internally grateful She is best of the best.
1 reply
60 months ago
Pathetic service from Ncochuko Dlamini and Kwazi Seconded Team leader from Nedbank
Customer service agent their duty is to serve us not to put us on hold for 50 minutes.. Ncochuko Dlamini and Kwazi Seconded Team leader I demand I repeat I demand a call from these two individuals on the following number 0797668179 .. These two individuals they do not mean of customer service their service is pathetic... I wanna school them for putting me on hold for one hour without getting back to me..I repeat I demand a call from these two individuals on the following number 0797668179. Lets forget about solving my problem because they are idiots and they do not understand the mean of emergency....I repeat I demand a call from these two individuals on the following number 0797668179
0 replies
61 months ago
Extraordinary customer service from Nokuthula Netshi****ololwe
Nokuthula Netshi****ololwe she is a shining star. Her customer service was world class keep it up ..
0 replies
61 months ago
Extraordinary customer service from Carol Sibiya
Carol Sibiya deserve a Touch down horn (three words Mandela Mandela Mandela) what is a phenomenal customer service she gave me. Her customer service was extraordinaire and guess what she did not help me she was just transferring my call she took her time to understand my problem and used courtesy to make my day. Carol Sibiya keep it up
1 reply
Review Distribution
5 Star
3 (60%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
2 (40%)