Active since Apr 2021
Contact avenues like e-Mail are blatantly ignored. Telephone number give a long signal. GEPF website offers no recourse for complaints or compliments. Self-service email is also a joke - also blatantly ignored.
Contacted Vodacom today 2021-11-07 to report theft of cellphones. THUMI at the call center refused to assist. Asked to speak to a supervisor - none available. Service is atrocious and pathetic.
All contact information as well as addresses of Sassa offices in Port Shepstone are incorrect. E-Mails sent to any of the listed e-Mail addresses are immediately returned as "Blocked - Access denied" Toll free number self disconnects. Other Telephone numbers have the recording "The number you have dialled does not exist"
SABC reference number: 120789649 Handed over to debt collection agency, AFTER submitting a sworn affidavit that I no longer have a television. What gives?
Disgusted. applied for a payment arrangement, which was approved. however, the Collections division is not informed by the division making the arrangement, and sends demands. e-Mails are of the NO REPLY type, so are unable to contact them via e-Mail. Calling is an experience in wasteful expense of time and money, as each person requests security details, is then unable to assist, places you hold and transfers you to the next person. Holding can take up to 20 minutes at a time. The customer has now successfully entered into an endless loop of incompetence, with no end in sight. most of the persons do not understand the nature of the complaint and has to be repeated and explained to them again and again. Disgusting, non-existence of service.
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