FK
franciscus K
Active since Apr 2021
11
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0
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Reviews
11 reviews2 weeks ago
“Die Beste Finansiële Besluit Wat Ek Kon Neem”
Om die eerste stap te neem na skuldhersiening is baie scary, veral as jy bekommerd is oor jou status en finansiële toekoms. Ek het ‘n goeie inkomste gehad, maar te veel kredietkaarte en skuld het my elke maand onder groot druk gesit. Toe besluit ek om vir AfriSkuld te ****ak — en dit was een van die beste besluite wat ek kon neem. Alles was binne minder as twee dae gereël en professioneel hanteer. My skuldberader, Duhan, is absoluut awesome. Hy het alles mooi verduidelik en my deur die hele proses gehelp sonder oordeel. Nou voel ek baie minder stres, my finansies is onder beheer, en ek kan selfs weer geld spaar aan die einde van die maand. Baie dankie AfriSkuld vir die hulp en ondersteuning!
1 reply
1 month ago
URGENT COMPLAINT – Online Order 207130489137 | OTP Issues, Blocked Card & Poor Customer Treatment
Dear Sir/Madam, I am writing to formally express my extreme dissatisfaction regarding my first online shopping experience with Mr Price Sport. Order Number: 207130489137 After repeated OTP issues and my card being blocked multiple times, I eventually managed this morning to successfully place and pay for my order using my Mr Price store card. However, after the payment was processed, I was unable to track my order. I then contacted customer service for assistance and was told that “someone from headquarters” needs to contact me to determine whether I may place the order. I find this completely unacceptable and deeply insulting. I have been a loyal customer who pays on time and often more than the required amount. Being treated as though I am under suspicion or have done something wrong is shocking and humiliating. I was further informed that I must wait for a call from an unknown number, yet no timeframe could be provided. The only response I received was: “it is not my department.” This entire experience has been extremely distressing and unprofessional. I urgently request: • Immediate confirmation that my order is valid and being processed • Immediate clarification regarding why additional “headquarters approval” is allegedly required • Resolution of the ongoing OTP and card blocking issues affecting my account • Written feedback as soon as possible If this matter is not resolved urgently, I will have no option but to escalate this publicly through consumer complaint platforms and reconsider continuing my relationship with Mr Price. Sincerely, Mr Franciscus Koemans ID: 7903276088182 Cell: 0663619985
2 replies
1 month ago
FORMAL COMPLAINT – MISLEADING APPLICATION PROCESS, SERVICE CONDUCT & REQUEST FOR CANCELLATION (F.J.D. KOEMANS –
Dear Complaints Department, I am writing to formally lodge a complaint against FinChoice regarding the handling of my recent loan application, as well as the overall service experience. From the outset, I acted in full transparency and good faith. I clearly disclosed that my income structure is non-traditional and Euro-based, and I submitted a complete manual underwriting documentation pack as requested. This included verified foreign income (UWV Netherlands), tax confirmations, and a full 12-month banking trail, along with all supporting identity and credit documentation. Despite this, I was allowed to proceed through the full application process. Over several days, I engaged in multiple email communications and phone calls, during which I was repeatedly advised to “wait for the SMS” and that my application was under review. At no stage during this process was I informed that my Euro-based income would not be accepted. Only after all documents had been submitted, reviewed, and a hard credit enquiry had already been conducted, was I finally informed that such income is not considered. This effectively means the entire process was unnecessary from the beginning. I raise the following serious concerns: I was not informed upfront of a critical eligibility limitation, despite clearly disclosing my income structure. I was subjected to a prolonged and ultimately futile process. A hard enquiry was placed on my credit profile unnecessarily, which may negatively impact my credit standing. The level of service received telephonically was, at times, unprofessional and dismissive, which is unacceptable. All communication and calls should be on record, and I request that these be reviewed as part of your internal investigation. I hereby formally request the following: Immediate cancellation of my loan application. Removal of any debit order mandate associated with my application/profile. Written confirmation that no further processing or activity will take place on this application. A clear explanation regarding the credit enquiry conducted, including whether any steps can be taken to mitigate or reverse its impact. Formal feedback on the service conduct experienced, including any corrective actions. Please note that I require all further correspondence to be conducted via email only. Should this matter not be resolved promptly and satisfactorily, I will proceed with further escalation, including lodging complaints on public platforms such as HelloPeter and with the relevant regulatory and ombudsman bodies. I expect a formal response within a reasonable timeframe. Sincerely, Mr Franciscus Johannes Dave Koemans ID: 790327 6088 182 Mobile: 066 361 9985 Email: [email protected]
9 replies
1 month ago
Ignored Emails, Rude Staff & Unfair Decline – RCS Complaint
I am extremely disappointed with the service I received from RCS (Shoprite card division). I was declined for a card due to “internal policy,” which is already frustrating given that I currently hold an Edgars account and have an active personal loan—so I clearly meet general credit criteria. Because my income structure is slightly different, I took the initiative to send multiple emails to [email protected] explaining my situation and providing supporting information. Despite this, I received absolutely no response. After several attempts and promises, I finally managed to speak to a representative (Asheeren). Instead of assisting, she was rude, dismissive, and unhelpful. She simply told me that the email address I had been using was not her department—without offering any guidance, alternative contact details, or any effort to assist further. To make matters worse, I have also sent a private message via your online platform with full details, yet I am still waiting for any meaningful response. This experience reflects a serious lack of internal communication and poor customer service. Customers should not have to chase responses or be treated in such an unprofessional manner. I would like: * A proper explanation for the decline * Confirmation of the correct department to handle my case * Feedback on the documents I already submitted * Immediate attention to this matter I expect a prompt response and a proper resolution.
32 replies
2 months ago
URGENT – Unacceptable Service & Failed Loan Application Access
Dear Hello Peter / TymeBank Team, I am writing to formally complain about the service I have experienced while attempting to apply for a TymeBank/TFG Personal Loan. I received an email offering me the opportunity to apply for a personal loan of up to R120,000. Despite being an existing TFG cardholder with a good balance and a perfect payment record, I have been unable to proceed with the application due to the following issues: 1. Online Application Errors: The link provided consistently produces errors and prevents me from completing the application. 2. Delayed Response: I have sent multiple emails with questions about the application and have received no reply. 3. Difficulty Reaching Support: Calls to TymeBank support take a very long time with no resolution. This experience is frustrating and does not reflect the service I expected as a potential new customer. I kindly request: • Immediate assistance to resolve the errors preventing me from applying online. • Clear guidance on how I can successfully submit my application. • A formal acknowledgment of this complaint and confirmation of when I can expect a response. I hope this matter can be addressed urgently. Kind regards, Franciscus
8 replies
5 months ago
“Cellini Centurion Mall, Pretoria: Overcharged and **** To on Rimowa Repair”
Never trust Cellini Centurion for purchases or repairs I want to share my experience with Cellini Centurion (Heuwel Road, Centurion) so others can avoid the frustration I went through. I have a Rimowa suitcase, bought overseas for €2,200 (about R43,000). One of the wheels broke during my trip, and I needed a repair in South Africa. Since stores that service Rimowa are very limited, I went to the Gauteng Cellini store. I asked the manager how much a wheel replacement would cost, and he quoted R350–R500. I agreed and asked him to email a formal quote, but it never arrived. I trusted him and planned to pick up the suitcase after my next overseas trip. When I returned, I was shocked to be quoted R1,200, supposedly due to a “mistake with original parts.” I refused to pay this, reminding them of our original agreement. The manager then said it would take two days to get the suitcase from the head office, and we agreed again on R500—but still no written quote was sent. Later, when I called to arrange pickup, the price suddenly changed to R800. I had to insist repeatedly that either I would pay the agreed R500 or take my suitcase without paying. Unfortunately, my partner ended up paying the R800 under pressure. The staff were unprofessional and dishonest throughout this process, and the manager repeatedly **** about prices and procedures. I strongly advise against buying or repairing anything at this store. Their service is unreliable, and they cannot be trusted.
0 replies
17 months ago
Complaint 1 RED.Com casino , *******, ******** and *****ulent gambling.
It’s an absolute shame that because of leg intrest an ******* not listed casino like 1 RED . COM can still operate in SA . After many days, emails . Nobody comes back . We pay tax for this authority useless !
0 replies
17 months ago
**** alert !!!!!
They are the working so ********. They just after you’re money . If you want to close account it takes 72 hours ( responsibly zero ) and then they keep it open . Two times on a row . Reason ( only VIP managers are able to close . Total damage over 10.000 rand . Figure out that there licence is ******* in South Africa. And they refuse any further feedback.
0 replies
17 months ago
Money catching casino !!!!!
Unfortunately this casino is not up to expectations. I played a large amount . First no winnings .. then I decided the first time to close my account. They told me I sent details and it will be closed . Then I got a notification from them it can take 72 hours . For closing??????? So unfortunately I lost again . Then I finally won a few thousand 5600 rand and 2000 rand not that much . I cashed out but still under pending . I was so stupid to play again . Lost everything! Again I asked on the 29-12-2024 closure because it went out of control . I ask again .. they offered me cash back again lost . Looked this morning and I’me a pre vip account is still open ? I don’t understand if someone is asking two times closure it should be immediately. So as an experienced gambler I give this casino 1 star . They don’t give decent offers or anything. Bonus is often impossible to wager and win. Going to an other casino now . They lost a customer. Because I first asked a cool down . They don’t have any option for that either .
1 reply
19 months ago
1RED casino plays ******** in South Africa
Good day , This casino is playing under the conditions that they are legal in South Africa . I had a despute and took it all the way up to the National Gambling Commission in South Africa .( total lost 100.000 ZAR) the account was closed due the fact I told them I had a gambling addiction. I contacted two platforms especially for players and casino . Casino meister and GURU. The safety index in GURU is high and stated people from SA are allowed to play . I opened a case . The outcome is shocking ! They are playing ******* , ******** and non registered in SA . The management don’t want to cooperate. I had a ViP manager Dominic who covers there fault . Good day, As per our telephone conversation on 11/11/2024, I would like to confirm that the said website is offering ******* online gambling as is not license by any regulator in South Africa. We further advise that you should refrain from gambling using unlicensed operators and we will record the website on our data base and notify our stakeholders including the SAPS. Also I will put the second statement from the officials. Yes, I was informed by my colleague that 1 RED Casino is offering ******* gambling and is not registered in South Africa by any Regulator in SA. They will include it on the ******* database and inform stakeholders (including the South Africa Police Services). Apart from that information, I don't have any more information, my apologies. Any more info relevant to this we will surely inform you. I wait for a answer from management. Keep you updated.
2 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (90.9090909090909%)