National Gambling Board
Based on recent customer reviews, National Gambling Board is facing significant public dissatisfaction regarding its perceived inaction as a regulatory body. Customers consistently mention unanswered complaints, ignored emails, and a lack of acknowledgement when serious issues are raised. A recurring theme involves frustration with online betting operators allegedly manipulating outcomes, with reviewers feeling the Board fails to monitor or intervene. Many describe distress around gambling addiction and self-exclusion processes that appear ineffective. The overall sentiment reflects a public that feels unheard, unprotected, and questioning the Board's accountability and purpose.
TrustIndex
1.8
Jul '25 - Jun '26
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
I have been requesting to be excluded from all kinds of gambling, I filled the form 2 months ago and I am still not excluded. The frustrating thing is that they are setting us up to be doomed because they are making money off of our addiction.
1 reviews | Active since Jan 2020
I have been requesting to be excluded from all kinds of gambling, I filled the form 2 months ago and I am still not excluded. The frustrating thing is that they are setting us up to be doomed because they are making money off of our addiction.
1 reviews | Active since Jan 2020
Something strange is going on.nobody is winning in this gambling sites.maybe they planning on leaving this country busy collecting not even soccer and lot jst sit and do nothing. Better close all this ******* cos u not monitoring nothing
1 reviews | Active since Jan 2020
Something strange is going on.nobody is winning in this gambling sites.maybe they planning on leaving this country busy collecting not even soccer and lot jst sit and do nothing. Better close all this ******* cos u not monitoring nothing
1 reviews | Active since Jan 2020
Government should shutdown all these gambling sites people are becoming gambling addicts and loosing their hard earned money.The chances of being rich is zero.Take your money and invest it those R200 that you played for years should have made thousands of Rands.It is a warning stay away from these games.
1 reviews | Active since Jan 2020
Government should shutdown all these gambling sites people are becoming gambling addicts and loosing their hard earned money.The chances of being rich is zero.Take your money and invest it those R200 that you played for years should have made thousands of Rands.It is a warning stay away from these games.
1 reviews | Active since Jan 2020
I am lodging this complaint regarding the failure of the Gauteng Gambling Board’s self-exclusion process and the serious consequences this has had for my family. My sister has a severe gambling addiction. For months she has neglected her basic responsibilities, including providing for her child, paying only school fees and nothing else during December and January. The situation has caused significant emotional and financial strain on our family. When confronted, she assured us that she had completed and submitted a self-exclusion application 28th of July 2025 with the Gauteng Gambling Board to be barred from gambling venues and platforms. We re**** on this assurance, believing the official process would offer at least some level of protection. Despite this, she is still able to gamble online without any restriction. This raises serious concerns: Either the self-exclusion application was not processed correctly, or There is no effective enforcement or monitoring of online gambling platforms, or The self-exclusion system itself is fundamentally flawed. Self-exclusion is meant to protect vulnerable individuals and their families. When it fails, the damage is real and immediate. In this case, a child is directly affected. I am requesting: A clear explanation of how self-exclusion is enforced, particularly for online gambling. Confirmation of whether the application was received and actioned. Immediate intervention to prevent further gambling access. This is not just a personal issue — it is a public responsibility failure. If the Gambling Board promotes self-exclusion as a safeguard, it must actually work. I expect a formal response and accountability.
1 reviews | Active since Jan 2020
I am lodging this complaint regarding the failure of the Gauteng Gambling Board’s self-exclusion process and the serious consequences this has had for my family. My sister has a severe gambling addiction. For months she has neglected her basic responsibilities, including providing for her child, paying only school fees and nothing else during December and January. The situation has caused significant emotional and financial strain on our family. When confronted, she assured us that she had completed and submitted a self-exclusion application 28th of July 2025 with the Gauteng Gambling Board to be barred from gambling venues and platforms. We re**** on this assurance, believing the official process would offer at least some level of protection. Despite this, she is still able to gamble online without any restriction. This raises serious concerns: Either the self-exclusion application was not processed correctly, or There is no effective enforcement or monitoring of online gambling platforms, or The self-exclusion system itself is fundamentally flawed. Self-exclusion is meant to protect vulnerable individuals and their families. When it fails, the damage is real and immediate. In this case, a child is directly affected. I am requesting: A clear explanation of how self-exclusion is enforced, particularly for online gambling. Confirmation of whether the application was received and actioned. Immediate intervention to prevent further gambling access. This is not just a personal issue — it is a public responsibility failure. If the Gambling Board promotes self-exclusion as a safeguard, it must actually work. I expect a formal response and accountability.
1 reviews | Active since Jan 2020
I am struggling with gambling and last year 28 the July 2025 I contacted or emailed SARGF Helpline for help and I lost everything.... Tonight I told them that they didn't even read my mail?????? And this is what they said back after almost 7 months??? " We profusely apologise for that. We offer free counselling services and self-exclusion upliftments. What kind of help do you need from us today? Kind regards Disclaimer: The content of this email is confidential and intended for the recipient/s specified in the message only. It is strictly forbidden to share any part of this message with any third party, without written consent of the sender. If you received this message by mistake, please notify the sender and delete the message. In addition the SARGF puts the security of its stakeholders at a high priority. Therefore, we have put efforts into ensuring that our messages are error and virus-free. Unfortunately, full security of this email cannot be ensured, despite our efforts, the data included in emails could be infected, intercepted or *******ed. Therefore, the recipient should check the email for potential threats as the sender nor the SARGF accepts any liabilities for any damage inflicted by viewing the contents of this email. Show trimmed content Why are they there to help but yet from the 28th July 2025 till tonight when I asked them why my documents was never read or received they come back today??????
1 reviews | Active since Jan 2020
I am struggling with gambling and last year 28 the July 2025 I contacted or emailed SARGF Helpline for help and I lost everything.... Tonight I told them that they didn't even read my mail?????? And this is what they said back after almost 7 months??? " We profusely apologise for that. We offer free counselling services and self-exclusion upliftments. What kind of help do you need from us today? Kind regards Disclaimer: The content of this email is confidential and intended for the recipient/s specified in the message only. It is strictly forbidden to share any part of this message with any third party, without written consent of the sender. If you received this message by mistake, please notify the sender and delete the message. In addition the SARGF puts the security of its stakeholders at a high priority. Therefore, we have put efforts into ensuring that our messages are error and virus-free. Unfortunately, full security of this email cannot be ensured, despite our efforts, the data included in emails could be infected, intercepted or *******ed. Therefore, the recipient should check the email for potential threats as the sender nor the SARGF accepts any liabilities for any damage inflicted by viewing the contents of this email. Show trimmed content Why are they there to help but yet from the 28th July 2025 till tonight when I asked them why my documents was never read or received they come back today??????
Based on recent customer reviews, National Gambling Board is facing significant public dissatisfaction regarding its perceived inaction as a regulatory body. Customers consistently mention unanswered complaints, ignored emails, and a lack of acknowledgement when serious issues are raised. A recurring theme involves frustration with online betting operators allegedly manipulating outcomes, with reviewers feeling the Board fails to monitor or intervene. Many describe distress around gambling addiction and self-exclusion processes that appear ineffective. The overall sentiment reflects a public that feels unheard, unprotected, and questioning the Board's accountability and purpose.
National Gambling Board has a TrustIndex of 1.8 out of 10 on Hellopeter, based on 15 reviews in the last 12 months. Hellopeter has tracked National Gambling Board across 48 total reviews. How is the TrustIndex calculated? →