SW
Shandre W
Active since Mar 2021
8
Reviews
0
Industries
Reviews
8 reviews3 weeks ago
Disappointed and Discriminated Against at American Swiss Zevenwacht Mall
I am extremely disappointed by the treatment I received at American Swiss at Zevenwacht Mall. I visited the store intending to purchase a watch, necklace, and ring. While trying on rings, it turned out that some of the more expensive rings fitted my fingers perfectly. Instead of assisting me professionally, the consultant made an inappropriate and insulting comment saying, *“If you can’t afford it cash, you can always open an account.”* What made the situation even worse is that I already have an account — but I specifically intended to pay for everything in cash. I felt judged and discriminated against based on assumptions that should never be made about a customer. Shopping for jewellery should feel exciting and welcoming, not uncomfortable and humiliating. Because of the consultant’s attitude, I only purchased the ring that I really liked and decided not to continue with the watch and necklace purchase. Customer service should never involve profiling or making assumptions about someone’s financial situation. I truly hope management addresses this kind of behaviour so that other customers do not have to experience the same treatment.
0 replies
26 months ago
I was supposed to get my Rain WiFi delivered yesterday, 3 April
I was supposed to get my Rain WiFi delivered yesterday, 3 April. I called the offices of CCD couriers numerous times. The receptionist picks up transfers my call then the line drops. No communication from their side regarding my delivery. I'm frustrated as delivery was supposed to take place yesterday
3 replies
27 months ago
The consultant was very informative
The consultant was very informative. He listened to my issues and I felt confident with the service I received.
3 replies
43 months ago
POOR POOR STAFF AND CUSTOMER SERVICE
About two weeks ago me and my mother did our usual Tuesday evening shopping. We casually popped in by a few stores and as we entered Exact in Zevenwacht mall the boom detector thing went off. From the from by the till point one of the employees shouted ''eyy voetsek'' I lost it immediately but was calmed down by my mother. We went to Foschini just to find out that there was a barcode sticker tag in my mother wallet which she failed to remove when she bought the wallet. The boom detector went off at Foschini as well and the lady nicely explained that most customers experience the same thing. Exact will never see me again, their staff that's currently there is so rude. And this is not the first time witnessing this rude behaviour
0 replies
62 months ago
BAD SERVICE - HIFI
I purchased a double bed last year June which was on sale. I waited 2 months for them to deliver every time I made contact with them it was a story every time. They eventually phoned me to say they will be giving me a Queen bed because I waited so long. Not even 3 months went by and the springs started popping. They are refusing to take it back.
0 replies
62 months ago
RUSSEL - POOR SERVICE
Russels has this new online lay-by option which is great. However you pay deposit and no one contacts you nothing. I paid a deposit on my Lay-by yet no one has made contact with me. How do I know if my product is secure when they don't bother to follow up? Poor poor poor customer service. They also do not reply on emails and their phone lines take forever to be answered.
0 replies
62 months ago
NDA - Toshca Prins
I would like to thank the consultant at NDA ( TOSHCA PRINS) for always being of such wonderful help. Her response to my ongoing requests are always done speedily. Keep up the good work!!!!!
1 reply
64 months ago
HAPPY CUSTOMER
I dealt with Toshca Prins at NDA. Very friendly and professional lady. She provided me with accurate account information. A very satisfied customer.
3 replies
Review Distribution
5 Star
3 (37.5%)
4 Star
0 (0%)
3 Star
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2 Star
0 (0%)
1 Star
5 (62.5%)