MD
Manie P
Active since Jan 2021
8
Reviews
0
Industries
Reviews
8 reviews14 months ago
Security
The company in question is: SMR Security. Although they have an excellent response team the technical side lack the new technology experience and knowledge. That is where the nice stops. After an incident we request upgrade on the radio's and to a better control on our alarm system. The matter ended where we decide to move to a more equipped and Handson security company with new technology and 100% control over our alarm systems. How ever the company refuse to Cancel the debit orders and insist on a 3-month cooldown period, after more than 10 years, did not expect them to throw us this curve ball. The new company system is excellent. I can be at the point during a break-in within less than 3 minutes. Got camera visuals and control on my cell. This SMR could not do and the statement sent from the owner to the control room seems they not going to invest in new technology. That is what you got. Over the years we stayed with them and after a few attempts to move on, the board’s decision was to stay out of loyalty. But loyalty with no added benefits is not cutting it. This last hiccup made us change for the better. It seems in discussion with some personnel, this was the trend of the company, and it seems everyone let it slide. The question is now, should we report the matter to the Public Protector of South Africa regard this issue as well.
0 replies
45 months ago
Telkom poor performance
Sorry to report back. The worst company in the RSA. My problem from 8 Dec 2020 still not resolved, they moved it from dept collectors to Attorney’s back to Telkom and so we play the jingles. I am offering Telkom a day in court so that my attorney can prove them wrong and resolve this matter, still no response or positive feedback or call from any consultant. May they be blessed in their endeavour to ensure other providers can excel above the ability of Telkom and give the people of RSA what is desired, better service, while Telkom is losing a major market segment in the telecommunication sector.
0 replies
48 months ago
Telkom poor CEO service delivery to root level
I really want to kill some one at Telkom right now this moment. The service is poor. I treid to resolve a matter of ADSL lines not in use since 8 Dec 2020 and now I receive this wonderful love letter. What a shame to say that the govement of the day is useless and not competent to resolve matters - Telkom. 11 July 2022 Your reference: 502932106 Good day, 96 HOUR NOTICE 1. MR DU PREEZ, we act on behalf of our client, Telkom SOC LTD, and have instructions to address this letter to you. You are currently indebted to Telkom FixedLine for telecommunication services, or any part thereof, rendered to you. 2. The material express, alternatively tacit, further alternatively implied terms of the agreement are inter alia as follows: * You accepted the granting of the account facility in that our client would defer, alternatively possibly defer payment of the invoice for 30 days from date of invoice and you accepted the terms and conditions of the said Agreement; * You agreed to our client’s terms and conditions as set out in agreement entered into; * You would be liable to pay our client any monies due and not covered, towards the services rendered. 3. Our client further instructs us that notwithstanding numerous written and telephonic requests for payment, you have failed, refused and/or neglected to comply with our client’s requests for payment. 4. In light of the above we have instructions to instruct you, as we hereby do in terms of Section 129 of the National Credit Act No. 34 of 2005 (“the Act”), that you are hereby afforded 10 business days in which to refer the matter to a debt counsellor, alternatively dispute resolution agent, consumer court or ombudsman with jurisdiction with the intent of resolving the dispute or develop and agree on a plan to bring the payments under the agreement up to date. 5. Notwithstanding the above and after various requests from our client, we are instructed that you have to date hereof failed, refused and/or neglected to comply with our client’s requests for payment of the outstanding account. Please note that this amount is long overdue and you are hereby notified that payment is required within 96 Hours, by Friday - 15 July 2022. If the status of this account remains the same after 96 Hours, by Friday - 15 July 2022 from date of this notification, your credit record will without further notification be updated on various Credit Bureaus to reflect the above Adverse account. 6. Please note that should you fail, refuse and/or neglect to comply with or adhere to this letter of demand within the prescribed period of 10 business days or reject the proposal set out herein, we have instructions to issue summons against you to recoup all amounts due in terms of the agreement, as well as all legal costs in terms of the provisions of Section 130 of the Act. 7. Payments are to be affected directly into Telkom trust account, the details of which are as follows: * Account Name: Telkom * Bank: ABSA * Branch code: 632005 * Account Number: 4076155598 * Reference number: Refer to your Telkom invoice for reference number 8. In the interim, our client's rights remain reserved in toto.
1 reply
48 months ago
Excellent service
Manie - MAB great company and excellent service.
0 replies
49 months ago
Telkom cancellations nightmare
Can sme more more intelligent than the telkom service personnel help with a wat to cancell a telkom contract. Done all the toutes and ways indicted, email, call. Since 8 Dec 2020 no success
1 reply
53 months ago
Telkom Poor service Delivery
During 08 Dec 2020 we 016 976 2506 port from ADSL to Fibre. I send an emails, I talk to various consultants, and after nearly 1yr and 2mnths, still no progress. Keep on billy for ADSL, ask to remove my Emails and move them away from the account. To close the ADSL and keeping my tell line. After months of calling and asking for support, no success. Last try dd 18 Jan 2022 with another consultant and lots of promises. No success. The line is cut no service, no billing, nothing, no phone call, nothing. See correspondence below. Siphesihle Gwangqa (S) <[email protected]> Good day A immediate cancellation of the internet part of the adsl has been processed and a dispute has been logged under the account. Cancellation ref: 1159905719A Dispute: 61070028 I call again and seems nobody can help. The Church Board advice now the solution will probably be by to cancel all services with Telkom due to their lack of resolving this matter. It would by a shame after more than 38 years of support finding Telkom lost control to support. It is 'n shame that after searching the internet if found others also in the same predicament. Is it possible I can get support? - (1) cancel the ADSL subscription. - (2) Keep our assisting tell line due our overseas contacts. -(2) Get a billing only for the tell line. See correspondence: - Telkom SA: Dear Customer, Your query will be attended to. Your case number is 60585168 Please do not reply to this SMS. - Telkom SA: Dear customer, Your case no 60585168 is resolved. Please call 081180 for Telkom Mobile related queries and 10210 for Telkom Services and Products related queries. Please do not reply to this SMS. - Telkom SA: Dear customer, Your case no 61021819 is resolved. Please call 081180 for Telkom Mobile related queries and 10210 for Telkom Services and Products related queries. Please do not reply to this SMS. - Telkom SA: Dear customer, Your account for customer 119867545 has been suspended due to Collection - Telkom SA: Dear Customer, Your contact details have been updated as follows: Phone:0169762506,Phone:+27833809483,E-Mail:[email protected] - Telkom SA: Dear Customer, Your query will be attended to.Your case number is 61056378 Please do not reply to this SMS. - Telkom SA: Dear customer, Your case no 61056378 is resolved. Please call 081180 for Telkom Mobile related queries and 10210 for Telkom Services and Products related queries. Please do not reply to this SMS. - Telkom SA: Dear customer, Your account for customer 119867545 has been suspended due to Collection Dear Customer, we have received your order from your ISP on 2022-01-18. Thank you for connecting on the Openserve network. Your Order Ref No is SO13049641_1. Please track your order and installation date by downloading the Openserve Connect App https://tlkm.link/Openserve_Connect Thank you. - Telkom SA: Dear Customer, Your query will be attended to.Your case number is 61070028 Please do not reply to this SMS. - Telkom SA: Dear customer, Your case no 61070028 is resolved. Please call 081180 for Telkom Mobile related queries and 10210 for Telkom Services and Products related queries. Please do not reply to this SMS. - Telkom SA: Dear customer, Your account for customer 119867545 has been suspended due to Collection
0 replies
65 months ago
Covid-19 disaster
After the first covid-19 lockdown till now we could not manage to secure our income to the level as before the lockdown. The FNB agents do not understand for them the lockdown is passed and now you must pay. We were handed over to the attorneys the drive the recovery of the monies. we did pay, but the amount able, the demand was much higher. The feedback is for all to take note, covid-19 is here to stay and if government do not wake up and stop this locking down nonsense, the country will soon be in 'n position beyond return. Let the people work and earn their keep so everyone can live and stay alive. from the original FNB agents no response, we want to tell them, you doing good soon you will also feel the despair when your job is on the line, Good luck.!!!
1 reply
66 months ago
FNB (First National Bank) service consultants
Dit is bekommerd dat wanneer jy 'n oproep van die diens konsultant kry en die foon gaan twee of drie keer dood die aanname gemaak word jy wil nie kontak maak nie, nog meer as jy elke week 'n oproep kry en die trant is dieselfde. Vir die finansiële instansies is covid-19 verby en nou moet jy opdok terwyl vir bykans 1 jaar se verlies aan inkomste nou eers inskop en die ekonomie nog nie eens begin draai het nie en by geleentheid probeer om die rekening te koppel van ‘n ABSA of die FNB eft te vereffen en die diens konsultant jou nie mag help wees verskeie rede en so hoogs geheim dat jy later genoodsaak is om maar dit by die kitsbank in te betaal. Verstaan die dilemma en covid-19 was op ons geforseer deur regerings besluit, nou die oorgee aan regslui omdat jy nie kan presteer nie?, Daar moet meer ruimte geskep word met die wete covid-19 sal met ons wees lank na die uitgesterf het, maar ons gaan oorwin!!!!
1 reply
Review Distribution
5 Star
1 (12.5%)
4 Star
0 (0%)
3 Star
1 (12.5%)
2 Star
2 (25%)
1 Star
4 (50%)