BA
Beverley A
Active since Jan 2021
29
Reviews
0
Industries
Reviews
29 reviews5 months ago
Coffee steri stumpie that smelt worse than 10 dead rats!!!!!!!
I bought a coffee flavoured steri stumpie on a Saturday afternoon from Checkers Watefall. R18.99.... When I opened it on Sunday morning, the smell was vile, putrid, sickening, it was worse then off. the whole house stank of this vile liquid, I happened to get some on my hands when I threw the liquid away, and nothing would get rid of the stench off my hands.....I wanted to vomit, my family wanted to vomit. I got in my car with the bottle, wrapped in 3 checkers packets, took it back the Checkers, the customers and staff near the Manager desk could smell it when unwrapped. The manager asked a staff member to take it outside to discard it, even they felt ill and could not get the smell of their hands. They refunded me R18.99, the Manager said he would deal with it on Monday and get back to me ( of course he did not get back to me) he even took the batch number down........... and I get an apology letter for all that I went through. This service is below standard, and is just totally unacceptable and unprofessional..... for all the time and money wasted on something that smelt worse than 10 dead rats !!!!!!
0 replies
5 months ago
Your bottle of coffee flavored drink was putrid and vile to say the least!!!!
Your apology letter means nothing to me, it's disgusting, for what I had to endure. I buy a vile smelling coffee flavored steri stumpie, I drive all the way back to checkers waterfall, they can't even stand the smell, they can't get the smell off their hands, I can't get rid of the smell in my house for a whole day. I get R18.99 back from checkers, an apology letter from the company, my petrol wasted, my time wasted and all you can say is " we sorry" your apology stinks just as bad as your product....... unacceptable!!!!!!
0 replies
22 months ago
Your customer service is APPALLING, WHERE IS THE CEO?????
Your customer service is PUTRID..Customer Care is non existent... Is it because you are such a huge company, you don't care about the odd person??? It's 3 weeks since my complaint, I have had people phoning me, not one asked me to explain the situation and offer to resolve it. This STINKS!!!! Maybe it's because your staff don't know their ****nal from their elbow. Your Managers are useless, your staff need major training. I have had better service with a complaint from Checkers and Pick and Pay, actually Eskom's customer service is superb compatible yours. This is not made up because I am not impressed, this is fact, but you don't care!!!!
1 reply
22 months ago
AA, Customer service department stinks!!!! You don't know how to treat a client with a complaint, send them on up to date training!!!!! ITS A JOKE....
YOUR CUSTOMER SERVICE DEPARTMENT OR LACK THEREOF IS DISGUSTING!!! I suggest you look at up to date training. Your turn around time of a complaint is a week???? Come on AA !! I am so tired of telling the incident. Short version. Call the AA on 3 August 2024. Technician comes out, replaces battery, I sign, he goes. My husband wants the old battery and wants to see the report of the battery test. I phone AA on Wednesday 7th August to get this, not as simple as one would think. I get a cheeky little girl, I yell her I want to talk to a supervisor. I speak to one on Thursday 8th August, she tells me she will get back to me. Today 15th August, still nothing from the supervisor, but some worker calls me from the battery department, arrogant, not professional. I won't talk to these people who have no clue how to handle a query.
1 reply
26 months ago
CAR TRACK, DISGUSTING, UNPROFESSIONAL NON EXISTING SERVICE.
CARTRACK, YOUR SERVICE IS NON EXISTANT.Because you have a product that people need in South africa, don't let your staff and departments become complacency. I have been trying to cancel a subscription for a vehicle I no longer have in my possession. No one responds. Here is the most recent one from Thando Sibiya. 12 days ago 7 April my request has been ESCALATED to the relevant department, and nothing, you are a joke. Potential clients must research all tracker companies, the after service is just as important as the point of sale service, and CARTRACK SUCKS......
3 replies
28 months ago
Tyme bank, refund me please. Get the CEO involved if you have to.
Thrre is an that was deducted on my tyme bank account, it was for an overseas purchase, I don't have the money to go overseas let alone money to get the to airport.TYME BANK REFUSE TO REFUND ME!!!! THE BANK OMBUDSMAN PASSED THE BUCK BACK TO TYME BANK. If the ombudsman won't help, God help us.... bottom line, I want my money that I did not spend.
1 reply
28 months ago
Tymebank refuse to give me a refund, they are *****ing...
You have still not resolved my issue. You ate *****ing from me by not refunding me, !!!!! This is disgusting and unacceptable of a bank. You want business, but then you rob me. Close my account......
0 replies
28 months ago
Manager at Lonehill, 💯, great, friendly, excellent manager.
Your manager in your Lonehill branch is Amazing!!!! He should train other staff at all stores how to be a Manager. He always greets with a Beautiful smile, he always enquires how you are, he will move buildings to find what you are looking for, he gets his staff hopping as well. He is such an asset Mr Price , he should be head of training, he is what every other store needs......
0 replies
28 months ago
REFUSAL TO REFUND A TRANSACTION!!! PLEASE ASSIST
A transaction was made on my card for a hotel in The Netherlands last year September, IT WAS NOT ME. I had no reason to book a hotel in Holland, I wasn't going there, I didn't look up hotels, just No reason at all. I filled out a DISPUTE FORM, received a case number, only to be told Tyme will not refund the amount, because I got an opt number, and pushed go ahead, which I also did not do. I went to the bank ombudsman, they said Tyme bank higher managers must sort it out. They can go through my phone records, search my laptop, I did not make this transaction. Tyme bank , I would like the refund please. I will do what I have to , to get the refund. It's alot of money for me to lose.
2 replies
31 months ago
MATRIX FOURWAYS CROSSING TERRIBLE TO GOOD
On my first visit to Matrix Fourways crossing, I had the misfortune of being served by the rudest salesman, called Ruan, when I asked a question, he shrugged h8s shoulders, looked at me like I was am alien for not knowing the computer industry terminology, I had it out with him about his attitude and he actually got into am argument with him. He does not deserve that job!! He needs serious customer service training.... horrible little person. Then Thabiso assisted me, and what a difference, opposite sides of the spectrum. He was patient, understanding, phoned me when he said he would ( the only person who has actually phoned back when he said he would) this hasn't happened in the last 5 years, no one phones back!!Thabiso your knowledge, the way in which you communicate with your clients is TOP NOTCH THANK YOU FOR CHANGING MY EXPERIENCE in Matrix . I would nominate you for BEST sales executive of 2023.
0 replies
Review Distribution
5 Star
3 (10.344827586206897%)
4 Star
10 (34.48275862068966%)
3 Star
0 (0%)
2 Star
2 (6.896551724137931%)
1 Star
14 (48.275862068965516%)