MW
Matrix Warehouse Computers
Claimed Business
MW
Matrix Warehouse Computers
Claimed Business
18 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Matrix Warehouse Computers receives sharply divided feedback across its branches. Customers consistently praise standout staff members who go above and beyond, offering knowledgeable advice, fair pricing on components, and warm welcomes that turn difficult situations into positive outcomes. However, a recurring theme is frustration with after-sales service, particularly around repairs, refunds, and faulty products. Shoppers frequently mention rude or indifferent managers, lengthy supplier turnaround times, lack of feedback on enquiries, and discrepancies between online and in-store pricing, leaving many feeling dismissed when escalating issues.
Performance(last 12 months):
Trustindex Rating
3TrustIndex
3
Review Distribution
2.1|18 Reviews
Jul '25 - Jun '26
Recent reviews (18)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
1 Apr 2026, 13:29
Formal Complaint: Misleading Pricing and Poor Service at Matrix Cresta Store
Dear Matrix Head Office I am writing to formally raise a complaint regarding an extremely disappointing and frustrating experience at your Matrix Warehouse Cresta branch. I visited the store with the intention of purchasing a webcam that was advertised online at a price of R370. However, upon arriving in-store, I was informed that the same product was being sold at R500. At no point during the online browsing or purchasing process is it clearly communicated that in-store pricing may differ from online pricing—despite the website offering an “in-store collection” option. This is misleading and creates a false expectation for customers. In addition, your website’s geolocation system appears to be fundamentally flawed. While physically present in the Cresta store, I was informed online that the nearest stores with stock were Benoni and Amanzimtoti. This is both inaccurate and unacceptable, especially for a system designed to guide purchasing decisions. What was most concerning, however, was the complete lack of support from the store manager. When I raised these issues and requested assistance, I was simply told that they were “unable to assist.” I then asked if the store could contact head office or someone responsible for online systems to resolve the issue, and once again, I was told this could not be done. At no point did the store manager make any effort to engage, investigate, or attempt to resolve the matter. The level of indifference and unwillingness to assist a customer—particularly one ready to make a purchase—was unacceptable. The overall impression was one of complacency and a complete disregard for customer service. As a paying customer, I find this experience deeply disappointing. Between misleading pricing, a dysfunctional online system, and poor in-store service, this interaction reflects very poorly on your brand. I request the following: A clear explanation regarding the discrepancy between online and in-store pricing Clarification on your policy regarding price matching for online-listed products An investigation into the functionality of your website’s geolocation system Feedback on how this level of customer service will be addressed at the Cresta branch I trust that this matter will be taken seriously and that appropriate steps will be taken to prevent similar experiences for other customers. I look forward to a response.
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Anonymous
1 reviews | Active since Jan 2020
1 Apr 2026, 13:29
Formal Complaint: Misleading Pricing and Poor Service at Matrix Cresta Store
Dear Matrix Head Office I am writing to formally raise a complaint regarding an extremely disappointing and frustrating experience at your Matrix Warehouse Cresta branch. I visited the store with the intention of purchasing a webcam that was advertised online at a price of R370. However, upon arriving in-store, I was informed that the same product was being sold at R500. At no point during the online browsing or purchasing process is it clearly communicated that in-store pricing may differ from online pricing—despite the website offering an “in-store collection” option. This is misleading and creates a false expectation for customers. In addition, your website’s geolocation system appears to be fundamentally flawed. While physically present in the Cresta store, I was informed online that the nearest stores with stock were Benoni and Amanzimtoti. This is both inaccurate and unacceptable, especially for a system designed to guide purchasing decisions. What was most concerning, however, was the complete lack of support from the store manager. When I raised these issues and requested assistance, I was simply told that they were “unable to assist.” I then asked if the store could contact head office or someone responsible for online systems to resolve the issue, and once again, I was told this could not be done. At no point did the store manager make any effort to engage, investigate, or attempt to resolve the matter. The level of indifference and unwillingness to assist a customer—particularly one ready to make a purchase—was unacceptable. The overall impression was one of complacency and a complete disregard for customer service. As a paying customer, I find this experience deeply disappointing. Between misleading pricing, a dysfunctional online system, and poor in-store service, this interaction reflects very poorly on your brand. I request the following: A clear explanation regarding the discrepancy between online and in-store pricing Clarification on your policy regarding price matching for online-listed products An investigation into the functionality of your website’s geolocation system Feedback on how this level of customer service will be addressed at the Cresta branch I trust that this matter will be taken seriously and that appropriate steps will be taken to prevent similar experiences for other customers. I look forward to a response.
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Anonymous
1 reviews | Active since Jan 2020
5 Mar 2026, 11:28
Matrix Warehouse Value for Money
I bought a Blackview Mini Computer from Matrix Warehouse Alberton, online. The service I received was awesome. Even when I set my new mini up incorrectly they bent over backwards to assist me. Thank You to, Tracy & Stefan and The Team.
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Anonymous
1 reviews | Active since Jan 2020
5 Mar 2026, 11:28
Matrix Warehouse Value for Money
I bought a Blackview Mini Computer from Matrix Warehouse Alberton, online. The service I received was awesome. Even when I set my new mini up incorrectly they bent over backwards to assist me. Thank You to, Tracy & Stefan and The Team.
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Anonymous
1 reviews | Active since Jan 2020
25 Feb 2026, 11:26
Matrix Warehouse-Comsumer Alert
Ordered and paid for a laptop battery at Matrix Warehouse. When the battery arrived, it was not working. I am now told I have to wait 7 to 21 days for a refund. Surely this is not in line with the CPA? They don't even have a head office anymore and you can't get through to anyone senior to escalate.
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Anonymous
1 reviews | Active since Jan 2020
25 Feb 2026, 11:26
Matrix Warehouse-Comsumer Alert
Ordered and paid for a laptop battery at Matrix Warehouse. When the battery arrived, it was not working. I am now told I have to wait 7 to 21 days for a refund. Surely this is not in line with the CPA? They don't even have a head office anymore and you can't get through to anyone senior to escalate.
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Anonymous
1 reviews | Active since Jan 2020
3 Feb 2026, 13:26
Poor Service
Extremely disappointing experience. The manager was rude, unprofessional, and displayed a very poor attitude. Walking around the shop with no shoes eating food and refused to speak with me. I purchased cables on three separate occasions, none of which worked, and he refused to process a return. I would highly recommend CRM Technologies and Mytabyte, both located on the same road. They offer excellent service and a wide range of technology at more affordable prices.
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Anonymous
1 reviews | Active since Jan 2020
3 Feb 2026, 13:26
Poor Service
Extremely disappointing experience. The manager was rude, unprofessional, and displayed a very poor attitude. Walking around the shop with no shoes eating food and refused to speak with me. I purchased cables on three separate occasions, none of which worked, and he refused to process a return. I would highly recommend CRM Technologies and Mytabyte, both located on the same road. They offer excellent service and a wide range of technology at more affordable prices.
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Anonymous
1 reviews | Active since Jan 2020
8 Dec 2025, 10:21
AVOID BLUEBERRY MATRIX!!
I am absolutely appalled and disappointed in the service I received today at Matrix Blueberry. The technician proceeded to strip the *****s on my MacBook and with force try and pry the backing off while the *****s were still in. When he couldn't he then requested that me as the customer attempt to open it and then proceeded to go on with other work. He was banging to try get the *****s out and when he realised he had damaged my MacBook he ran off to the bathroom. I am absolutely disgusted at the lack of care and respect I received. I do not recommended matrix blueberry to anyone. The other staff members had warned us that he is not good and we must look at his reviews. Stay far away!
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Anonymous
1 reviews | Active since Jan 2020
8 Dec 2025, 10:21
AVOID BLUEBERRY MATRIX!!
I am absolutely appalled and disappointed in the service I received today at Matrix Blueberry. The technician proceeded to strip the *****s on my MacBook and with force try and pry the backing off while the *****s were still in. When he couldn't he then requested that me as the customer attempt to open it and then proceeded to go on with other work. He was banging to try get the *****s out and when he realised he had damaged my MacBook he ran off to the bathroom. I am absolutely disgusted at the lack of care and respect I received. I do not recommended matrix blueberry to anyone. The other staff members had warned us that he is not good and we must look at his reviews. Stay far away!
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