DK
Dean K
Active since Sep 2017
3
Reviews
0
Industries
Reviews
3 reviews2 months ago
Formal Complaint: Misleading Pricing and Poor Service at Matrix Cresta Store
Dear Matrix Head Office I am writing to formally raise a complaint regarding an extremely disappointing and frustrating experience at your Matrix Warehouse Cresta branch. I visited the store with the intention of purchasing a webcam that was advertised online at a price of R370. However, upon arriving in-store, I was informed that the same product was being sold at R500. At no point during the online browsing or purchasing process is it clearly communicated that in-store pricing may differ from online pricing—despite the website offering an “in-store collection” option. This is misleading and creates a false expectation for customers. In addition, your website’s geolocation system appears to be fundamentally flawed. While physically present in the Cresta store, I was informed online that the nearest stores with stock were Benoni and Amanzimtoti. This is both inaccurate and unacceptable, especially for a system designed to guide purchasing decisions. What was most concerning, however, was the complete lack of support from the store manager. When I raised these issues and requested assistance, I was simply told that they were “unable to assist.” I then asked if the store could contact head office or someone responsible for online systems to resolve the issue, and once again, I was told this could not be done. At no point did the store manager make any effort to engage, investigate, or attempt to resolve the matter. The level of indifference and unwillingness to assist a customer—particularly one ready to make a purchase—was unacceptable. The overall impression was one of complacency and a complete disregard for customer service. As a paying customer, I find this experience deeply disappointing. Between misleading pricing, a dysfunctional online system, and poor in-store service, this interaction reflects very poorly on your brand. I request the following: A clear explanation regarding the discrepancy between online and in-store pricing Clarification on your policy regarding price matching for online-listed products An investigation into the functionality of your website’s geolocation system Feedback on how this level of customer service will be addressed at the Cresta branch I trust that this matter will be taken seriously and that appropriate steps will be taken to prevent similar experiences for other customers. I look forward to a response.
0 replies
67 months ago
Discovery Health Insurance fail to authorize hart surgery!
I’m feeling very frustrated and disappointed with the medical fraternity at the moment. My mom was diagnosed six weeks ago with ischemic heart disease and requires an emergency heart procedure! Discovery Medical Aid has taken 2.5 months to revue her reports in order for an authorization not to be granted for the said procedure. When calling the medical aid to enquire whether they have attained all the info, my mom is told they require further info once again from the cardiologist, this is almost a daily battle. Every day waiting for the heart procedure puts her in danger of either a heart attack or stroke and is adding to her stress levels. Where is the care and help that should be forthcoming from both the medical aid and the specialist?
0 replies
106 months ago
Over Booking of flight
Trying to board my flight with my son the gate was closed in front of me. My bags were removed from checking and i was told to report to the ticked office. i was then told to pay additional cost for new tickets as the gate was closed and i missed the check in time. This was a complete scam as i ltr found out flight was over booked! All the Kalula staff were totally unhelpful at Landsera. I am a frequent flyer. This was my 6th flight for the year. After this i will never fly Kalula again and our staff on any company trip! Thank you Mango for your Swift assistance!
0 replies
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1 Star
3 (100%)