AA
Anonymous A
Active since Oct 2020
13
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0
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13 reviews3 weeks ago
Customer Care unhelpful
I've been struggling to get assistance or call back from AVBOB customer care for the past month. I made cash payments and emailed proof of payment but now I received an sms that my funeral plan is canceled and we no longer have cover. This is so painful because I've been their client for years. At some stage on email they said a consultant will call me back but no call received from them till now. AVBOB is this how you treat your clients at the time of need for your assistance?
1 reply
1 month ago
Password recovery function not working
I keep on getting emails that I must withdraw my funds before end of May but the password recovery not working. I'm still using same email address and number. I do receive the OTP but the password changing function is not working. I wonder if this is intentional? Why now that we have to withdraw the password changing function isn't functioning?? No response on email sent.
0 replies
1 month ago
Unsatisfactory service from ABSA Bank
I sent a complaint email on the 23th April 2026 regarding an unknown bank charge on my savings account still no response to my complaint. The charge was processed by your ABSA Clearwater Mall without my knowledge or approval (R39.98) I also logged an online complaint on your App no feedback. I cannot go to the branch or have airtime every time I need customer service. Emails are not attended to and this is not the first time I have this problem with your customer care email.
1 reply
5 months ago
Opened tickets/queries not attended to by Rain
I've been waiting since last week for Rain team to contact me. 2 tickets were opened by their WhatsApp number but still no contact from the team.
2 replies
5 months ago
Unauthorised second debit order in one month
You debited my account twice on the 30th December and 2nd January. I returned the second unauthorised debit order. Since then you've been sending emails and WhatsApp messages that my debit order was unpaid. It is ***** to debit my bank account twice. FIX THIS MESS. I want the bank fees charged by the bank to return the second debit order and the charge for overdrawn bank account refunded to me. You suppose to debit once as usual. You created a mess in my bank account because of your unauthorised 2nd debit. You're ignoring my emails and WhatsApp messages.
2 replies
14 months ago
Bad experience from ASI Property Management
I bought in a complex managed by ASI Property Management. It's been a bad experience dealing with their portfolio consultants managing San Marco Complex. They do not take accountability for poor management issues in the complex. I experience car malicious damages inside the complex from 2021 till now 2025. When I requested a camera footage I was told by ASI that the camera does not reach that parking area. I then sent an email to ASI in 2021 requesting camera extension to that area and I was told it will be done. We are now in 2025 still no camera or light in that area. A neighbor and I requested at least a light last year, still no light in that parking area. The building hasn't been painted for years, it looks horrible. Questionable contractors used, plumbing in particular. The property conditions had directly negatively impacted the property value and marketability. We are told the complex doesn't have funds due to levies non payments but in 2024 a position for a Trustee's family was created and offered without any experience. What justify the bonuses paid in December 2024 if the complex has financial problems. This is conflict of interest and wastage of funds paying an extra salary. Those funds should have been used for the upkeep of the complex for the benefit of all owners and residents.The BC need to have it's residents best interest at heart. Total opposite in San Marco, funds are mismanaged.
1 reply
16 months ago
Greyhound ********* refunds conduct
Last year I bought 3 tickets but had to cancel the trip due to unexpected change in travel arrangements. I immediately contacted Greyhound in October 2024 and followed their cancelation process. I was told the refund will take 21 business days. I have a reference for my refund but still no refund after 5 moths. This is unacceptable ********* business conduct. All my follow up efforts with Greyhound have been unsuccessful. I've been told they have backlog but I haven't received any feedback thereof. Greyhound is taking advantage because there are consequences for such ********* behavior, Ombudsman don't attend to these cases with urgency they deserve. My last call to Greyhound I spoke to one of the managers Mpho and he told me their refunds department manager will call me back. That was 3 weeks ago and still waiting for the call. How does a big company like Greyhound have 5 months refunds backlog. Greyhound is enjoying a credit interest from their bank account with our funds whilst we are financially negatively impacted. GREYHOUND I NEED MY REFUND ASAP
0 replies
27 months ago
Native Child Cresta - ********* behavior from Kay
I booked appointments for 2 people on Fresha Native Child Cresta. When I had to pay I was given a different total amount from the one on Fresha. I informed the lady the total amount is more that the one online. She had to get someone to authorize on their system the difference. She called 2 authorizers and both refused to authorize it. I then asked to speak to one of the authorizers by the name Kay. I informed her it's ********* to ask more that what is on booking website. Screenshots were sent to her to show the amounts online, she still refused to authorize it. Kay said Fresha is not updated and when I asked her why is that my problem, she basically told me it's my problem. I then realized that I wasted 30 minutes of my time and talking to a person who knows absolutely nothing about running a proper business. I then told her I will pay the amounts which are still reflecting on their online booking and will never go back. Kay told me it's my right not to come back (wow). She has no respect for clients and our time and forgetting that salon existence depends on clients. I don't ever go to ***** businesses and it's surprising to find such in a Mall. I've been to that salon a few times and it's been going down fast. I'll never go back. I feel sorry for their employees who have to be in the middle of this mess caused by their *********** leaders.
0 replies
30 months ago
VODACOM IS *****
I cancelled my Fibre contract that was already on month to month. The last debit order was in November and have an email confirmation from Vodacom (Clint). Vodacom why are you still debiting my account in December for a service that was canceled and not received???? You first ignored all my emails requests to cancel that Fibre until I had to dedicate a whole day sitting on the phone to get to your Fibre department. Now you are *****ing from my bank account. CANCEL THE DEBIT ORDER AS AGREED AND AS PER CONFIRMATION EMAIL RECEIVED FROM CLINT. You will not ***** from me all your ****** debit orders will be returned. If you continue debiting my account I will take this matter to Ombudsman.
2 replies
30 months ago
DO NOT BUY OPENVIEW DECODER IT IS GARBAGE. WHENEVER IT RAINS YOU WILL NOT HAVE THE SO CALLED FREE CHANNELS FOR WEEKS
Do not buy Openview decoder it is garbage. You will not have the so called free channels for weeks and Openview will blame what they call RAIN FADE. From last year, everytime it rains we loose all channels for days /weeks. I've done everything to reset as per Openview instructions on their website still no channels, apparently caused by bad weather. So you have a decoder that dies for days whenever it rains and does not work for days even after the rain stopped. It is unfortunate that poor people are the most suffering with this garbage Openview decoder because those who can afford have DSTV. You're are opening an opportunity for the poor to be targeted by the ****** claiming to restore their Openview channels. Nothing is wrong with our dish and there's no poor connection it is your ******* decoder the problem. I sent numerous whatsapp messages to Openview 0829666429 and their Customer call centre 0861696843 is not taking any calls. It's been over a week without any channels. It's funny how ETV took SABC and DSTV to Court for rugby chasing clout whilst they offer zero service to their clients.
2 replies
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