PV
Phillip V
Active since Aug 2020
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
Vehicle of inferior mechanics supp**** - 2way communication impossible
Booked a 4x4 vehicle. Confirmed receiving a 4x2 vehicle. Only way to contact the company is phoning an international number, or online-submission. Online submissions are "answered" with automated messages, In my case I'm told my booking type can not be amended. Wrong vehicle. No option of addressing the problem. Stay away from these people. I've read the other reviews. Should have listened to them.
0 replies
18 months ago
Rental Feedback
Both branches I've utilized so far (Cape Town International and Hatfield Pretoria) have rendered outstanding service to me. Professional, including a lot of humor. A real joy to ALWAYS use Woodford for my vehicle rental requirements. Thanks also to Michael at Hatfield branch who really walk that extra mile for me. Much appreciated. Phillip Viljoen
1 reply
20 months ago
Awesome Claims Service
Thank you Santam in the way you handled my client's claim. Again, you make me proud as a broker to be associated.
1 reply
43 months ago
STAY AWAY FROM DOING BUSINESS WITH KRISTAL CARPETS
Worst service ever. No response on e-mail complaints. Photos on website deceiving! Real products received totally different from advertised product.
1 reply
44 months ago
Awesome service by Dell Computers
WOW!! What an awesome experience to share!! I had the unfortunate situation where my Dell Computer screen did not function suddenly. I contacted Dell on the toll free number, they processed the whole transaction over the phone, and the next day "ding-****"!! They had a new screen delivered to me!! Not only are we dealing with a quality product, but also with quality back-up!! Thank you Dell. My preferred supplier. Phillip
0 replies
71 months ago
NEVER BITE THE HAND THAT FEEDS YOU
Without prejudice. 9 August 2020. Dear Owner/Manager of New World Discount Stores - Menlyn I think your name is Leslie, as this name appears numerous times as the Owner/Manager of New World, in hellopeter.com While browsing a bit through this interesting website, I honestly felt that most of the comments on the first 2 pages, were totally unfound. I mean. People calling you, and I quote directly from hellopeter.com • “condescending old man” • "I don't have time for this sh&*t!” - owner comment • “rude” • “owner looking to make his problems the customers” • “Leslie is apathetic is his approach” • “dismissed my irritation at such poor service, saying that it was a small item” Well, I refer to my visit today to your store. We could say I was there for about 3 hours. You are more than welcome to revert to the recordings of your CCTV. I hope and trust your recordings will also include voice. Upon arriving home, I felt so guilty about what happened today. What I have done. What I have asked for. What I have expected. So yes. I decided to put it in writing to you, and the reason for this writing is to profoundly apologise for the fact that I have requested discount when making my second purchase for the day at your store. Yes, I did mention the fact that, as a Short-term Broker I refer numerous customers to your store. But you know what? Who am I to step out of line in your kingdom and ask such arrogant question? So please allow me to sincerely request you to accept my apology for being a rude client. It was unacceptable and unasked for. And yes, when an elderly lady (I presume she is your wife) confronted me and told me that “I am already getting value for my money”, I should have never explained to her that value for money does not only lie in pricing, but also customer satisfaction, which includes customer service. How on earth can I expect customer service? I mean, when reading through the comments in hellopeter.com, customer service is “soooooo last year” in your store’s vocabulary. And yes. She was 100% correct. Woolworths do not give discount upon request. I was so out of line. How could I expect value for money to also include customer satisfaction? I mean. That is so unasked for. And that is probably why most of the Insurers are dealing with you. Pricing, pricing, and pricing. To hell with the customer. Who is the customer? Just an object? A thing to make you rich. Because you have Insurers on your side? I have to say. I was caught a bit off-guard when you started shouting at me that “it is Covid and all I can do is *****ing and moaning”. You are correct. I had no right to complain about the fact that I have spend (over an hour?) at your CCTV department, to purchase a DVR, without anybody able to assist me properly. Yes, the young guy in the back corner were really friendly and told me that I should “just shout” when help is needed. Which I did. Unfortunately, he knew more about putting pricing on the Victorinox knives than on the CCTV products, but at least he suggested to me to open all the boxes myself to figure things out. Which I did. And after a long while a very friendly young man arrived and asked if he could assist me. He really looked as if he will make my day and shorten my buying experience. Oh dear. Oh dear…..That is all I will be saying. Nether the less. I have made my own conclusions and decide to purchase a DVR with an additional camera. I also want to thank (Carlo?) for his assistance upon choosing the wire connector, the TV bracket, and the rechargeable batteries. Unfortunately, he could have sold me an amplifier for my home theatre today if it were not that he answered my questions by reading the answers from the boxes. At least he was honest by saying I should come back tomorrow when the technical guy will be back. Unfortunately, I will not be back. Forgive me for not being back tomorrow. I also want to apologise for the fact that I removed my mask for a moment gasping for air. You had all reason to shout at me, taking in consideration that there was still social distancing between us, and it really was only for seconds. These guys at the restaurants. I honestly do not know how they allow you to sit there and eat without a mask. You have all reason to go and shout at them too. Please also forgive me for the fact that you “only made five Rand on my hundred Rand spend”, as you put it. I know the three thousand Rand I have spent in total is nothing to you. You had all reason to shout at me. Thank you also for your (is it your personal bodyguard?) who came between us the whole time, not allowing me to talk to you. Almost intimidating me the whole time. Practising safe distancing between me and him. I really felt safe. Thank you for making feel safe as a customer. In these rough times we really appreciate it as customers. Wow! He even escorted me to the door when you chased me out of your store. You had all right to. I should have not asked for discount, neither expected any customer service. At least I felt safe the whole time. And you know what? When I told you, I will not refer any of my Santam clients or any other Insurers’ clients to you, and you shouted it is okay, you were right. Why do you need more customers? You have so many! Customer is nothing. Just a number. Why should Santam or any of the other Insurers worry about their clients? You do not care. It is clear in all the remarks at hellopeter of customers who had insurance claims. You get your bucks. That is all that matters. Lastly. I hereby humbly request you to take all the merchandise that I have bought today at your shop, the ones which I threw back into your shop upon leaving and sell it. I do not want it. It stinks. Hopefully, you will get the three thousand Rand for it that I have paid for it. I really do not want the money back either. There will be a kind off smell to it also. Rather take the money and use it to train your staff. If there are a cent or two left, you are welcome to use it in enrolling yourself into a “never bite the hand that feeds you” course. Again. Please accept my apologies for my expectations today. Your sincerely. Phillip Viljoen
0 replies
Review Distribution
5 Star
3 (50%)
4 Star
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3 Star
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2 Star
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1 Star
3 (50%)