FK
Faith K
Active since May 2020
6
Reviews
0
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Reviews
6 reviews1 month ago
Regents Business School – Poor Communication and Service
I am extremely frustrated and dissatisfied with the level of service I have received from Regents Business School. I have been trying to register for the next semester, but the process has been unnecessarily delayed due to constant back-and-forth requests for documents. Despite my efforts to comply promptly, there has been little to no urgency or support from the institution. On 25 March, I spoke to Charlton and specifically requested an invoice so that my employer could process payment. Charlton confirmed that he would request it from the finance department. Unfortunately, I had to continuously follow up and “fight” to receive this invoice, which was only issued on 7 April. This delay has already cost me valuable time needed to keep up with the current semester’s work. Because of these ongoing delays, I requested to be registered for the next semester instead. Charlton referred me to Kuresha, but since 21 April, I have been sending emails with no response or even acknowledgment. This lack of communication is unacceptable. At this point, I am completely in the dark regarding my status on the student portal. I am concerned that Regents may later claim that I have missed assignments or tests, even though I have not been properly registered or kept informed. This entire experience has been stressful, disorganized, and highly disappointing. I urgently need this matter resolved and expect clear communication and accountability moving forward. Looking at these reviews it looks like bad service is normal to the institution and I will not accept it, I need someone higher to assist me
0 replies
1 month ago
Extremely Frustrating Claims Process – Unreasonable Demands & Delays
I am very disappointed and frustrated with Naked Insurance’s handling of my claim. I submitted a claim on 21 April, and instead of a smooth process, I’ve been dragged through endless back-and-forth requests. Naked keeps asking for documents one by one instead of providing a clear, complete list upfront, which is unnecessarily delaying the process. I made myself available for the required assessment, yet shortly after, I was told to provide an itemised billing report from MTN by no later than 4pm tomorrow. When I contacted MTN, they advised that itemised billing is not available for prepaid numbers, and the only possible route is through 30988, which can take up to 14 working days. I immediately communicated this to Naked and asked for an alternative, but their response was: "Unfortunately, these timelines are set by the network provider and are outside of our control…" This response is unacceptable. It effectively puts me in a position where my claim could be declined due to factors completely beyond my control. I feel completely helpless and as though the process is being dragged out intentionally. I have been a loyal customer since 2023, paying over R14,000+ in premiums, yet when I actually need assistance, I am met with rigid processes, poor support, and zero flexibility. This experience has been exhausting, stressful, and very disappointing. I expected far better from Naked Insurance. I urgently request: A fair and reasonable alternative to the requested document Proper assistance in resolving my claim A more streamlined and transparent claims process
1 reply
1 month ago
Extremely Poor Service – No Response for Itemised Billing Request
I am very disappointed with the level of service I have received from MTN. I have made multiple attempts to request an itemised billing/usage report, but to date, nothing has been resolved. I visited an MTN store in person, called customer care, and even followed the instructed process by texting 30988 using my number 0836429530. Despite all these efforts, I have not received any assistance or feedback. To make matters worse, I also sent an email requesting assistance and have not even received an acknowledgement. This lack of response is highly frustrating and unprofessional. As a paying customer, I expect transparency and timely support, especially for something as basic as accessing my own billing information. MTN’s customer service has failed me across all channels – in-store (clearwater), telephonic, and digital – which is unacceptable. I would appreciate urgent intervention and a proper response regarding my request.
0 replies
22 months ago
Bad Systems/Service
Honestly I am not happy about this bank, i called them on the 1st regarding a transaction I made using the bank app, i was given ref 18074701, its 19 days now i have been calling but everyone is just telling me different stories, there were two unsuccessful transactions of R499 for 200GB data which I did not receive the data but the money was deducted from my account, they told me that they were having technical issues MTN says they didn’t receive anything from the bank but they don’t want to refund my money I mean the query 18075206 was logged on the same day but it was resolved what’s so difficult with sorting this one?
1 reply
45 months ago
Bad customer service
On the the 27th of April I purchased a brand new acer Intel core I3 laptop at Game store Westgate mall,a few days after the laptop performance started to be slow, i called the store to let them know that I wanted to take it back as I'm not happy about how it works, they assured me that they were going to take it back, I took it back they advised me that it would take 7 working days to fix it, but to my surprise the 7days passed without them bringing it back, it was only brought back after 2 months with more problems as it is not turning on, the screen just goes blank, I've been trying to get help on returning it to get a different brand since then with no success until now I'm sitting with a R7300 laptop that I never used, can't even use it up to now due to the bad service I receive every time I reach out to the store since April. I would appreciate it I would be assisted with the way forward from here, their service has been the worst I have to say
0 replies
73 months ago
No Refund
The thing that's happening with the dobsonville branch not wanting customers to return products as they always say they are offline its just not satisfying. I mean how can the system allow buying and no exchange, or is it their way of handling returns? , its like we are buying at Pakistan shops And its a normal thing to them now
1 reply
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
5 (83.33333333333333%)