HN
HN N
Active since Oct 2009
33
Reviews
0
Industries
Reviews
33 reviews1 month ago
Excellent delivery service
I ordered an item online. The online process was seamless. The delivery staff were accommodating and helpful. They did a fantastic job. I actually felt sorry for them. The amount of deliveries they do in a day as well as the process involved with a delivery is time consuming and they end up finishing very late. Also, they need 1 more person to assist them with their deliveries as some items are so large and too heavy for 2 people to carry, like the item I purchased.
0 replies
2 months ago
Poor service
I tried to log a return online for an item purchased online. However I could not log it as it shows the item was not delivered and cancelled. So I called the Builders call centre to log the return on Friday 10th April. I was told that someone will call me back within the day. No one has contacted me. I have called on the 13th, 14th and 15th to follow up and all I am told is that someone will call me back. But no one is calling back.
3 replies
3 months ago
Poor online delivery service
I ordered some stuff online. Your driver comes to deliver and sends a text message stating he is at the gate, instead of calling. Then he leaves because he could not get hold of me. Please send me your email address and I will share copies of my call log showing he did not call as well as the text message he sends. Usually driver’s call people. I live in a complex so a phone call should have been the correct thing to do.
1 reply
12 months ago
Secure chat consultants and card division not communicating
About 2 to 3 months ago, I contacted FNB via the secure chat, advising them of my intent to travel internationally. I requested for my cards (virtual and physical) to be activated so that I can use them overseas for my purchases. I do not make use of forex and cash and I prefer making purchases using my card when I am travelling. I was told everything is fine and my cards are ready to be used during these dates at the relevant countries. I went shopping in Santorini and had goods in my possession to pay for, only for my cards to be blocked and my transaction to be declined. Thereafter, I had further issues when my other purchases could not be paid for. This was a really embarrassing situation that FNB put me in, even though I made them aware that I was travelling. I could not make any purchases as my purchases were declined at POS. What is the purpose of notifying FNB that you are travelling and your travel dates when they still block your transactions? I am seriously not happy with this and I certainly hope this will never occur again.
1 reply
15 months ago
Pathetic and unprofessional
I logged a query on the app on the 26th of January. To date I have not received feedback nor has my query been resolved. It’s almost a month. I have followed up with Leareil Borman numerous times but I have been ghosted by this person. This is pathetic and unacceptable.
2 replies
31 months ago
Terrible network
The network is down for 2 days. I cannot make and receive calls, I cannot receive or send messages nor can I access the internet
4 replies
34 months ago
Constantly harrassed by their marketing and sales dept
I constantly am harrassed by Old Mutual to get a quote for one of their products. i constantly request to be removed from their database as I am not interested in any of their products but this never happens. What happened to the POPI act and using our information correctly. please remove my details from all communication as i have never signed up for this. If i want a product, I will contact you so please don't contact me.
1 reply
35 months ago
Violation of the POPI act
Spamming me with unsolicitated text messages asking me to sign up for their products. I did not sign up with them to use my details so they are voilating the POPI Act by contacting me. Nor am I interested in any of their products. If I was interested in a product of theirs, I would have contacted them or been a customer. Please remove all my details from your database as I did not give you permission to contact me.
4 replies
35 months ago
Violation of POPI act
Continuously spamming me with text messages. I always respond with "no" yet they continue to send me text messages to sign up for one of their products. If I was interested in any of their products, I would have contacted them instead of them contacting me. I did not give them my details for them to be contacting me so this is a violation of the POPI act.
1 reply
35 months ago
Pathetic service
I logged a complain on Hello Peter about terrible service I received from FNB. It has been more than 10 days and I have not received feedback regarding my complaint. Looks like their Hello Peter support is just as terrible as the rest of their service.
3 replies
Review Distribution
5 Star
7 (21.21212121212121%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
8 (24.242424242424242%)
1 Star
18 (54.54545454545455%)