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Ben N

Active since Apr 2020

5

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0

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5 reviews

8 months ago

Best place for year-end visits

Best place to visit if you are mid-high earning! Its fun, the atmosphere is amazing, and I love Thuli + DK! Amazing work!

0 replies

25 months ago

TELKOM IS TRASH AND ***********!

TELKOM IS TRASH! I AGREE THAT THE CUSTOMER SERVICE IS ******* AND ***********! I CANCELLED WITH THEM THIS MORNING, AND EVEN THIS REQUIRED X9 STAFF MEMBERS FROM TELKOM. STICK TO MTN, TELKOM IS TRASH!

0 replies

25 months ago

Telkom and incompetence go hand-in-hand

To whom it may concern, Please explain to me how my invoice says I should pay extra for no late payment, yet the same invoice reflects payment made one day prior? What is the reasoning behind this as this was not clearly explained to me and I have been trying to get some sort of explanation to no avail. I want to reiterate that I have been trying to call in so that I can speak to someone regarding my invoice and I have been transferred from agent to agent because nobody seems to be interested in assisting. They claim that I will be transferred to the relevant department and then they hang up the call. My question here is, does Telkom have any customer care staff or are you using AI for everything? It feels like there is an over-reliance on a language model that fulfils less than 20% of customer needs. Is there a reason for this? I also find the behaviour of Telkom "customer support" to be unprofessional, and it honestly borders on apathetic as there is an attitude of not caring. I tried cancelling my contract, and even the retentions department could care less to answer calls. The self-help service is useless and it is much better to speak to an actual human being, why has Telkom made it difficult to speak to someone? Has it not come to your attention that customers cannot reach anyone except the switchboard (that is more interested in quickly "transferring" rather than understanding the queries). Speaking to the switchboard agent is like being referred to by a receptionist who does not care enough to ensure that customers are happy. This is disappointing, given that MTN offers a way cheaper premium for the better services. I implore Telkom to learn from its competitors. I hope this email will be attended to urgently as I am really dissatisfied (actually disgusted) with Telkom's processes thus far. IF YOU ARE READING THIS REVIEW: STAY AWAY FROM TELKOM! MTN is much much better.

0 replies

63 months ago

Never work with Car track - SCAM!

Please can you guys stop taking money from my account. If you are reading this, PLEASE DO NOT WORK WITH CAR TRACK! It is all a big scam! They will make your life a nightmare. They will debit amounts like R3000 just for tracking. I cannot say I’m disappointed but I have never been so angry because of a company. Even Vodacom is better than this! Regards, Ben Ndlovu

1 reply

King Price Insurance

77 months ago

King Price is absolutely amazing

This is honestly the most considerate insurance cover in South Africa. I was assisted with a lockdown cover within minutes, which was a so great (given the current economic climate). Being assisted by Anriette Viljoen, I was happy within a few minutes. She was patient, professional and showed that she was listening to understand, not respond. Thank you @Anriette and to the King Price team!

1 reply

Review Distribution

5 Star

2 (40%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

3 (60%)

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