Precious L

Active since Jan 2020

Reviews

Industries

Reviews

24 reviews

3 months ago

Unpaid insurance claim

I am writing this review on behalf of Ms. Thandiwe Foyo, ID *** 088, a long-standing member of EasyPay Insurance, who insured her daughter, Bonisile Happyness Foyo, ID *** 087, who sadly passed away on 03 May 2026. It has now been over a week since the claim was submitted at your Springs EasyPay office, yet no payout has been made. As a result, the deceased is still lying in the mortuary, and the family is unable to proceed with burial arrangements due to EasyPay Insurance’s failure to honor its obligations. During this period of deep grief, Ms. Foyo has been subjected to unsound excuses, poor communication, and unacceptable delays from your staff. Instead of receiving compassion and efficient service, she has been forced to endure additional emotional and psychological distress caused by your company’s incompetence. Furthermore, it has come to our attention that this is not an isolated incident. Many grant and pension beneficiaries who pay EasyPay Insurance premiums experience similar mistreatment when they lose their loved ones. They are made to suffer through unnecessary delays, excuses, and administrative failures at a time when they need support the most. This pattern of conduct is unjust, exploitative, and deeply disrespectful to our communities. We will not allow our people particularly the poor, the elderly, and the vulnerable to be treated as though their lives and dignity do not matter. OUR DEMANDS We hereby demand the following: 1. Immediate payout of the full policy benefit owed to Ms. Thandiwe Foyo no later than Tuesday, 11 May 2026, to allow her to lay her daughter to rest with dignity. 2. A formal written apology issued to Ms. Foyo for the distress, delays, and unprofessional conduct she has endured. 3. Provision of appropriate support and assistance to the family during this difficult time. FAILURE TO COMPLY Should EasyPay Insurance fail to meet the above demands within the stipulated timeframe, we will have no choice but to: • Escalate the matter further, • Engage Provincial and National Leadership, and • Publicly expose EasyPay Insurance through media platforms for the ongoing mistreatment and exploitation of grieving families. We trust that your office will act swiftly and responsibly to prevent further harm and unnecessary escalation.

2 replies

Regent Business School

13 months ago

Horrible experience with both Regent Portal and their student advisery department

I am not happy. Today, I was writing the Human Resource Development exam, and upon accessing my exam question paper, the system didn't redirect me to the answer sheet. I used a Word document to answer my questions. At 13H00, when I attempted to submit my answers, the system didn't allow me to submit my PDF answer sheet since it didn't provide me with one. I called student support and spoke to two advisors. They did not have answers for me, so I went through the app to test the APP system, and it did something. Now, I am worried about tomorrow and Thursday's exams, as we are not getting any access to the chat box for assistance during the exams to request help when such happens. Now, what's going to happen to today's work? Worse, I had to sit down without standing up from 08:30 to 13:00 for nothing. Looking at the bad reviews, this institution is getting I am not shocked. Anyone who is dedicated and knows what they are doing in that institution, please help, advise, and provide a sound way forward. If this is a technical issue, your IT department assist urgent. Regards Precious Marie Leeuw student number ***2

1 reply

Rain

16 months ago

Horrible network and lack of communication from the provider

Rain network started to be bad after yesterday's kwa-thema 10hrs power interruption,when the power was restored at 18H00 I seeked help from rains call centre buy my call was not responded too. I then tried their what's app chat and their auto reply system kept on saying our tower maybe undergoing a repair or is having a temporarily fault and their team is attending to it. So, my concer about that reply even their voice reply is that it sound unconvincing as if Rain is not sure whether the tower is undergoing a repair or it is down. And their what's app chat system kept on saying they don't know what is the turn around time for the resolution on their network issue that on its own is unprofessional and disturbing. I then called their call center today on *** because the problem is persistent and call center agent tried to assist by connecting me to a different tower situated at Shabangu Street, whiles our tower is still down but still the network is horribly slow that means all towers need attention. Rain must learn to master their customer service because the only time a Custer has to know or be informed about the network issues it is when we call them but they don't bother to inform us as their customers when the is such a problem. I am not happy at all as some of us work and study from home, relying on the internet to do our daily tasks. Rain must send their technicians to service our tower and all other affected tower's in Kwa-Thema and this must not only get an attention when the is a problem, but it should be a continuous and regular exercise to keep its customers happy. Furthermore Rain must be able to provide a turnaround time for this issue to be resolved that does only show a good Custer care but it will show that they value their customers and the quality of service they provide. Because at this point in time Rain is failing us and our value for money is not valued and we are not valued as loyal customers. Network services providers must learn to treat all network issues from suburbs and black dominated areas as equally important, we see suburbs getting vip treatment whiles we are subjected to horrible and ************** treatment. We are paying for the same service it is not lack we are on charity!

8 replies

Rain

19 months ago

Horrible network connection

I am using rainOne wifi and their network is horrible since from last year December 2024 to-date and I logged my complaint via their ticket service on their app but guess what no response from this company. Honestly most of rain network users in my area are fed-up and not pleased with this network.Even their self network testing system is not doing any justice. When it is raining or windy it is touchering to watch this network dying a fast death on us.Can rain investigate this matter and services us equally as they have increased (hiked)their subscription and expect us to pay them every month. we expect good and quality service from their side it is not as if we are using their services for free.

8 replies

Standard Bank

33 months ago

Resolved query

I wrote a review regarding Standard complaining about an sms that claimed that I was owing them. After reporting it here on HelloPeter standard assigned Thabisile Nxumalo to attend to my case. I am pleased to report that Thabisile managed to resolve my query and yes I was correct my account was settled but collections department didn't write off my account. Thank you Thabisile Nxumalo for your patience, kindness and excellent quality customer care.Hope standard Bank appreciates and recognises such excellence and awards you for your performance.

1 reply

MetroFibre Networx

34 months ago

Horrible Network Services and customer service

My name is Precious since we've been using the Mertrofibre home network it has been nothing but a nightmare this company has *********** technicians and their call center agents will give you an excuse to call you back when they do not have answers to questions and guess what no one will never call you back. Almost every month in the area of Kwa-Them we struggle with connectivity While other networks like Vodacom work well in our area. We are now going on two weeks without connection and when we call Metro Fiber they don't give solutions nor a deadline for when will their system be back online the only thing they will tell you is that the is an outage in Kwa-Them that's it! The level of unprofessionalism and poor service is not even funny this company is not passionate about customer service nor do they care about their business being on the brink of bankruptcy due to their unprofessionalism they act as if they are doing us a favor for the service we are paying for. Some of us are working from home and we are writing online exams how must we then survive under such horrible circumstances? Metrofibre must just get their act right apologies to all user of their network in Kwa-Thema and attend to this nonsense immediately.

1 reply

Standard Bank

34 months ago

Suspect of *****ulent attempt

I am surprised and disappointed at Standard Bank Loan who sent me a message today saying I am in arrears with my personal loan and I need to pay immediately to avoid legal actions. To my knowledge, I had a Car finance and student loan account that I took in 2017 and both paid off in 2021. when I called their collections department they refused to answer the questions I asked them- I asked them when was my last payment according to their system and they referred me to the complaints department which also wanted to transfer me back to the same useless collections department. Then after I dropped the call due to poor telephonic service Standard Bank called me with a *** number a lady who claimed that I owed Standard Bank when I asked her when was the last time they sent me a statement and if truly I was owing them? she was not able to answer me and when I asked for payment report she said she will call me back because her system is hanging she never did. So, in a nutshell, I am being ****med by the bank that I thought was one of the best in the country and I want this matter to be investigated because I don't owe Standard Bank from 2021 today I've never received any statement, call or SMS saying I am owing them now toward festive season I am getting worse an SMS after calling for clarity without any resolution I get a call that did even make any sense. I want this matter to be investigated and my name to be cleared of these false allegations by Standard Bank.

4 replies

Regent Business School

34 months ago

Horrible service

Since I have app**** with Regent I am not happy to imagine paying for poor services. Their portal is not user friendly and as a new student who started with the institution in August 2023 I've been asking for assistance from your institution with regard to how to use their portal, as I wanted my schedule for the semester to arrange my schedule between work and school I wrote several times and called their student support department that took me from pillar to post with no assistance and responses. When I realized that I had missed my deadline for assignments and requested for an extension for my three assignments to date I was ignored by Thando Sibiya and the resubmission department. This institution doesn't care about its students and the services they are providing to their students. We are paying but receiving no services! I am not happy at all! What I want to know now since it is exam season how will one get support to cover the work left behind and still write exams? and why this institution doesn't provide student assistance for their students like other professional Institution.

3 replies

ACSA

44 months ago

Scam and fraud suspected

I got a call from OR Tambo airport from the guy who says he is a defective at the airport by the name of Andre saying my visitor Mark Anderson from United Kingdom has given them my contact numbers and he has entered the country with more UK currency than what is allowed by law in our Country he then requested that I must pay R2800 for Anti Money Laundering Certificate then after few hour he requested R7200 for Old Mutual insurance saying the money must be insured. Today he sent me a what’s app saying Mr Mark will only be released from custom after paying R10540 for fund release certificate. The account no. He requested for money to be transferred to is acc no.*** Netbank Account under J.Opperman.as we all know our country has security and scam issues worse most crimes are done inside and outside our Airports. My question with all the above is this authentic?does OR Tambo custom and security department know about all this processes? Did even Mr Mark reach the airport nor exists? I smell a scam either done by the Airport employees from custom to Security department or by external entities using the name of OR Tambo airport. I will suggest that the Management do a research about this case and advise accordingly as this will destroy the Airports imagine.

0 replies

Capitec Bank

45 months ago

Unresolved issues from 2020

Yet again several times I wrote my reviews Capitec keeps on taking me from post to pillar and still refusing to give me back my own money during the week I wrote a review asking for them to write a letter that states Bylaws that speaks to their request for that court order they are demanding for them to release my money the money I worked for ,and the only thing they did was to refer the case yet again to a different person who only send an email with a reference number. People must never trust this Bank it is useless, incompetent and doesn’t value it’s customers. This issues has been pending since from 2020 imagine the stress I went through because of this useless Bank. Capitec must tell the court and my attorney who will be paying for that court order they keep on demanding and what gives them a right, and authority to request a court order without quoting laws that are guarding them as the Bank as per the constitution of South African. Yes we are using your services but don’t take us for a ride and I repeat if it was a white person in my shoes the query was going to be long resolved. South Africans must be alerted about this Bank especially Black South Africans I am not happy I am furious and I want my money or else this Bank will then have to pay me for the stresses they caused me on top of my money.

1 reply

Review Distribution

5 Star

2 (8.3%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

2 (8.3%)

1 Star

20 (83.3%)

Precious L

Reviews

Unpaid insurance claim

Horrible experience with both Regent Portal and their student advisery department

Horrible network and lack of communication from the provider

Horrible network connection

Resolved query

Horrible Network Services and customer service

Suspect of *****ulent attempt

Horrible service

Scam and fraud suspected

Unresolved issues from 2020

Review Distribution

About

Community

Businesses

Follow Us