

ACSA
Based on recent customer reviews, ACSA is generating significant frustration among travellers using its airports, particularly OR Tambo International. Customers consistently mention faulty parking payment machines, confusing parkade signage, and disputes over short-stay fees. A recurring theme is luggage being tampered with or damaged, alongside unanswered claims and poor email responsiveness. Travellers also raise concerns about unprofessional security conduct, congestion at pickup zones, and broken infrastructure such as escalators and air-conditioning. While some acknowledge efficient check-in moments, the overall tone reflects deep dissatisfaction with operational reliability and customer care.
TrustIndex
2
Based on recent customer reviews, ACSA is generating significant frustration among travellers using its airports, particularly OR Tambo International. Customers consistently mention faulty parking payment machines, confusing parkade signage, and disputes over short-stay fees. A recurring theme is luggage being tampered with or damaged, alongside unanswered claims and poor email responsiveness. Travellers also raise concerns about unprofessional security conduct, congestion at pickup zones, and broken infrastructure such as escalators and air-conditioning. While some acknowledge efficient check-in moments, the overall tone reflects deep dissatisfaction with operational reliability and customer care.
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ACSA has a TrustIndex of 2 out of 10 on Hellopeter, based on 29 reviews in the last 12 months. Hellopeter has tracked ACSA across 586 total reviews. How is the TrustIndex calculated? →
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