ACSA
Claimed Business
|1.3|26 Reviews (last 12 months)|This business does not respond to reviews
ACSA
Claimed Business
|1.3
26 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, ACSA is generating significant frustration among travellers using its airports, particularly OR Tambo International. Customers consistently mention faulty parking payment machines, confusing parkade signage, and disputes over short-stay fees. A recurring theme is luggage being tampered with or damaged, alongside unanswered claims and poor email responsiveness. Travellers also raise concerns about unprofessional security conduct, congestion at pickup zones, and broken infrastructure such as escalators and air-conditioning. While some acknowledge efficient check-in moments, the overall tone reflects deep dissatisfaction with operational reliability and customer care.
Performance(last 12 months):
Trustindex Rating
2NPS Score
-93Unlikely
TrustIndex
2
NPS Score
-93
Recommended: Unlikely
Review Distribution
1.3|26 Reviews
Sep '25 - Aug '26
Recent reviews (26)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMR
Mapule R
1 reviews | Active since Nov 2015
18 May 2026, 13:01
Worst 1st time experience
Today I went to drop off my mom as she was taking a flight to Durban, she needed a bit of assistance, so I went in with her upon my return I found my car clamped because it was not occupied. 1st at the drop of you see a lot of grounds men as well as securities who have the capabilities of advising you that should you leave the vehicle unattained you will pay a fine instead, they just kept quiet. with this it resulted in me receiving a R2000 fine in order to remove the clamping from the vehicle. in a case that the person does not have money does this mean OR Tambo holds our vehicles hostage until they get the money. who goes to drop off a family member and thinks ow today I feel like giving away R2000. 1.There are no visible signs stating that should you leave the car unattended your vehicle will be clamped and you will get R2000 fine. 2. The security that are supposed to be informing us if the car is unattended will get clamped are not visible until they clamp your car that where you see them all over.
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Mapule R
1 reviews | Active since Nov 2015
18 May 2026, 13:01
Worst 1st time experience
Today I went to drop off my mom as she was taking a flight to Durban, she needed a bit of assistance, so I went in with her upon my return I found my car clamped because it was not occupied. 1st at the drop of you see a lot of grounds men as well as securities who have the capabilities of advising you that should you leave the vehicle unattained you will pay a fine instead, they just kept quiet. with this it resulted in me receiving a R2000 fine in order to remove the clamping from the vehicle. in a case that the person does not have money does this mean OR Tambo holds our vehicles hostage until they get the money. who goes to drop off a family member and thinks ow today I feel like giving away R2000. 1.There are no visible signs stating that should you leave the car unattended your vehicle will be clamped and you will get R2000 fine. 2. The security that are supposed to be informing us if the car is unattended will get clamped are not visible until they clamp your car that where you see them all over.
0
Replies (0)rS
rasheed S
1 reviews | Active since Mar 2012
8 May 2026, 15:10
Bad Service At o r tambo airport
Bad service at or tambo airport . Thursday 7th may, between 4pm - 6pm I went looking for a car park pay station before I was directed to one by a owner of a shop. Their are no staff, clear markings / indicators or security personnel showing where the stations are & no one is on hand to assist when a machine does not work. Another vehicle In front of me got delayed at the exit point because the machine did not work. Terrible service at or tambo airport & gone backwards 10 years. We call this a world class airport
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rasheed S
1 reviews | Active since Mar 2012
8 May 2026, 15:10
Bad Service At o r tambo airport
Bad service at or tambo airport . Thursday 7th may, between 4pm - 6pm I went looking for a car park pay station before I was directed to one by a owner of a shop. Their are no staff, clear markings / indicators or security personnel showing where the stations are & no one is on hand to assist when a machine does not work. Another vehicle In front of me got delayed at the exit point because the machine did not work. Terrible service at or tambo airport & gone backwards 10 years. We call this a world class airport
0
Replies (0)TW
Ted W
1 reviews | Active since May 2021
21 Mar 2026, 12:11
cash/card machines in airport carparks a disgrace!
Wednesday pm 18 th March my daughter flew to London UK. BA 52 was an on-time departure. parking was easy, check in was efficient. As we were early we had time to sit on the upper mezanine at tables and chat. then it came to paying for the parking. three if the machines downstairs were non functioning credit cards not accepted. i moved into the far terminal where I was told by staff there was another machine. this one only took cash. I tried to voice my objection at the exit booth , but was told it was ACSA & nothing to do with the parking company. the ongoing poor condition of their payment machines is a disgrace to what is otherwise a world class airport. 4 outt of 6 machines were faulty and causing travellers much agravation.
Helpful (0)
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Ted W
1 reviews | Active since May 2021
21 Mar 2026, 12:11
cash/card machines in airport carparks a disgrace!
Wednesday pm 18 th March my daughter flew to London UK. BA 52 was an on-time departure. parking was easy, check in was efficient. As we were early we had time to sit on the upper mezanine at tables and chat. then it came to paying for the parking. three if the machines downstairs were non functioning credit cards not accepted. i moved into the far terminal where I was told by staff there was another machine. this one only took cash. I tried to voice my objection at the exit booth , but was told it was ACSA & nothing to do with the parking company. the ongoing poor condition of their payment machines is a disgrace to what is otherwise a world class airport. 4 outt of 6 machines were faulty and causing travellers much agravation.
0
Replies (0)PJ
Pierre J
1 reviews | Active since Feb 2014
17 Mar 2026, 22:06
Luggage opened and searched at OR Tabbo Airport (ACSA)
Once again luggage was opened and searched (every zipped bag was opened, this was no quick job) at the OR Tambo Airport. What is worrisome is that the bag was locked with a code, so the baggage handler(s) have access to a TFSA key which will give them free access to locked luggage. Another good reason to avoid the OR Tambo airport as far as possible.
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Pierre J
1 reviews | Active since Feb 2014
17 Mar 2026, 22:06
Luggage opened and searched at OR Tabbo Airport (ACSA)
Once again luggage was opened and searched (every zipped bag was opened, this was no quick job) at the OR Tambo Airport. What is worrisome is that the bag was locked with a code, so the baggage handler(s) have access to a TFSA key which will give them free access to locked luggage. Another good reason to avoid the OR Tambo airport as far as possible.
0
Replies (0)DA
Derek A
1 reviews | Active since Oct 2018
11 Mar 2026, 08:58
Shocking traffic congestion in Parlade L2 at OR Tambo International
I recently arrived at OR Tambo airport and wanted to catch an Uber to my destination. I was directed to L2 where one can supposedly wait for your Uber. Probably about 100 people waiting for Ubers and huge traffic jams in Level 2. My Uber got in about 15 minutes late and then it took us 40 minutes to get out of the exit gates of the parkade. Shocking traffic congestion and that's on a Sunday afternoon at 6 pm. ACSA must sort this out because there are not enough exits from Level 2. Very bad planning and I wont be meeting my Uber driver on Level 2 next time. Shocking congestion and must be addressed asap.
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Derek A
1 reviews | Active since Oct 2018
11 Mar 2026, 08:58
Shocking traffic congestion in Parlade L2 at OR Tambo International
I recently arrived at OR Tambo airport and wanted to catch an Uber to my destination. I was directed to L2 where one can supposedly wait for your Uber. Probably about 100 people waiting for Ubers and huge traffic jams in Level 2. My Uber got in about 15 minutes late and then it took us 40 minutes to get out of the exit gates of the parkade. Shocking traffic congestion and that's on a Sunday afternoon at 6 pm. ACSA must sort this out because there are not enough exits from Level 2. Very bad planning and I wont be meeting my Uber driver on Level 2 next time. Shocking congestion and must be addressed asap.
0
Replies (0)LM
LUCAS M
1 reviews | Active since Apr 2015
10 Mar 2026, 14:41
ACSA pretending to be run by robots
In a rush anybody can do a mistake but to be punished for parking at the long term parking floor without even having seen the boards stating that that's a long term parking parkade and forced to pay R540 in spite of the explanation & ignorance of one expressed for a 20 minutes duration is unheard. They hide behind a man made unconstitutional policy saying no refund or discount will be given. In my ignorance I think that against the NCA & several other. Financial acts of South Africa as that amounts to raising money. I feel so ripped of when this ACSA company is run by people who can't take rational decisions as if they are robots with no right to exercise their minds even in simple explanations given by the consumers. It can't be that ACSA is regulated by its policy they didn't consult the public/users about & defy every law in South Africa. It's gangsterism at OR Thambo Int airport
Helpful (0)
|Replies (1)LM
LUCAS M
1 reviews | Active since Apr 2015
10 Mar 2026, 14:41
ACSA pretending to be run by robots
In a rush anybody can do a mistake but to be punished for parking at the long term parking floor without even having seen the boards stating that that's a long term parking parkade and forced to pay R540 in spite of the explanation & ignorance of one expressed for a 20 minutes duration is unheard. They hide behind a man made unconstitutional policy saying no refund or discount will be given. In my ignorance I think that against the NCA & several other. Financial acts of South Africa as that amounts to raising money. I feel so ripped of when this ACSA company is run by people who can't take rational decisions as if they are robots with no right to exercise their minds even in simple explanations given by the consumers. It can't be that ACSA is regulated by its policy they didn't consult the public/users about & defy every law in South Africa. It's gangsterism at OR Thambo Int airport
0
Replies (1)LM
Leonard M
1 reviews | Active since Jul 2019
21 Feb 2026, 08:37
Port Elizabeth airport/ Chief Dawid stuurman international airport
I recently traveled to the Eastern Cape and I was not impressed by lack of ventilation at Chief Dawid stuurman international airport/ Port Elizabeth airport. The air-conditioning system is not working 😕. Airport management have resorted to using high velocity floor fans and wall mounted fans to cool the building. Shocking in an international airport 🛫 . Bad 👎
Helpful (0)
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Leonard M
1 reviews | Active since Jul 2019
21 Feb 2026, 08:37
Port Elizabeth airport/ Chief Dawid stuurman international airport
I recently traveled to the Eastern Cape and I was not impressed by lack of ventilation at Chief Dawid stuurman international airport/ Port Elizabeth airport. The air-conditioning system is not working 😕. Airport management have resorted to using high velocity floor fans and wall mounted fans to cool the building. Shocking in an international airport 🛫 . Bad 👎
0
Replies (0)KZ
Kim Z
1 reviews | Active since Feb 2024
16 Feb 2026, 13:51
Baggage tampering and theft at ACSA
My suitcase was broken into again on my return flight from CPT to ORT on this last Friday 13 Feb (Flight FA 120). The suitcase was secured with cable ties. On opening the suitcase, I could see that my toiletry bag had been opened and tapered with but could not see that anything was missing. I am assuming that the ******* were looking for something of higher value like a fragrance, which I now take in my carry-on luggage, given the theft of this out of my check-in luggage late last year. It is appalling that this is such a regular occurrence and an invasion of my privacy. In this day of “high tech” surely there must be systems in place to monitor and prevent this from occurring!
Helpful (0)
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Kim Z
1 reviews | Active since Feb 2024
16 Feb 2026, 13:51
Baggage tampering and theft at ACSA
My suitcase was broken into again on my return flight from CPT to ORT on this last Friday 13 Feb (Flight FA 120). The suitcase was secured with cable ties. On opening the suitcase, I could see that my toiletry bag had been opened and tapered with but could not see that anything was missing. I am assuming that the ******* were looking for something of higher value like a fragrance, which I now take in my carry-on luggage, given the theft of this out of my check-in luggage late last year. It is appalling that this is such a regular occurrence and an invasion of my privacy. In this day of “high tech” surely there must be systems in place to monitor and prevent this from occurring!
0
Replies (0)