EasyPay Insurance Limited
Verified Business
|1.2|21 Reviews (last 12 months)|Responds in 8h 7m
EasyPay Insurance Limited
Verified Business
|1.2
21 Reviews (last 12 months)
Responds in 8h 7m
AI Review Summary
Based on recent customer reviews, EasyPay Insurance Limited is facing significant dissatisfaction from grieving families seeking funeral claim payouts. Customers consistently mention prolonged delays well beyond the promised 48 hour turnaround, poor communication, and being passed from agent to agent without resolution. A recurring theme is families being forced to borrow money or postpone funerals while awaiting assessment. Isolated positive feedback acknowledges helpful individual staff members who showed patience and followed through, but these experiences are overshadowed by widespread frustration around claim handling, refund disputes, and unresponsive call centre support.
Performance(last 12 months):
Trustindex Rating
2.7Ranked In Insurance
#79Reply Time
8h 7mNPS Score
-64Unlikely
Replied to 95% of negative reviews
Reply time on negative reviews: 8h 7m
TrustIndex
2.7
Ranking
#79
in Insurance
Reply Time
8h 7m
NPS Score
-64
Recommended: Unlikely
Replied to 95% of negative reviews
Reply time on negative reviews: 8h 7m
Review Distribution
1.2|21 Reviews
Sep '25 - Aug '26
Recent reviews (21)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePL
Precious L
1 reviews | Active since Jan 2020
10 May 2026, 18:51
Unpaid insurance claim
I am writing this review on behalf of Ms. Thandiwe Foyo, ID *** 088, a long-standing member of EasyPay Insurance, who insured her daughter, Bonisile Happyness Foyo, ID *** 087, who sadly passed away on 03 May 2026. It has now been over a week since the claim was submitted at your Springs EasyPay office, yet no payout has been made. As a result, the deceased is still lying in the mortuary, and the family is unable to proceed with burial arrangements due to EasyPay Insurance’s failure to honor its obligations. During this period of deep grief, Ms. Foyo has been subjected to unsound excuses, poor communication, and unacceptable delays from your staff. Instead of receiving compassion and efficient service, she has been forced to endure additional emotional and psychological distress caused by your company’s incompetence. Furthermore, it has come to our attention that this is not an isolated incident. Many grant and pension beneficiaries who pay EasyPay Insurance premiums experience similar mistreatment when they lose their loved ones. They are made to suffer through unnecessary delays, excuses, and administrative failures at a time when they need support the most. This pattern of conduct is unjust, exploitative, and deeply disrespectful to our communities. We will not allow our people particularly the poor, the elderly, and the vulnerable to be treated as though their lives and dignity do not matter. OUR DEMANDS We hereby demand the following: 1. Immediate payout of the full policy benefit owed to Ms. Thandiwe Foyo no later than Tuesday, 11 May 2026, to allow her to lay her daughter to rest with dignity. 2. A formal written apology issued to Ms. Foyo for the distress, delays, and unprofessional conduct she has endured. 3. Provision of appropriate support and assistance to the family during this difficult time. FAILURE TO COMPLY Should EasyPay Insurance fail to meet the above demands within the stipulated timeframe, we will have no choice but to: • Escalate the matter further, • Engage Provincial and National Leadership, and • Publicly expose EasyPay Insurance through media platforms for the ongoing mistreatment and exploitation of grieving families. We trust that your office will act swiftly and responsibly to prevent further harm and unnecessary escalation.
Helpful (0)
|Replies (2)PL
Precious L
1 reviews | Active since Jan 2020
10 May 2026, 18:51
Unpaid insurance claim
I am writing this review on behalf of Ms. Thandiwe Foyo, ID *** 088, a long-standing member of EasyPay Insurance, who insured her daughter, Bonisile Happyness Foyo, ID *** 087, who sadly passed away on 03 May 2026. It has now been over a week since the claim was submitted at your Springs EasyPay office, yet no payout has been made. As a result, the deceased is still lying in the mortuary, and the family is unable to proceed with burial arrangements due to EasyPay Insurance’s failure to honor its obligations. During this period of deep grief, Ms. Foyo has been subjected to unsound excuses, poor communication, and unacceptable delays from your staff. Instead of receiving compassion and efficient service, she has been forced to endure additional emotional and psychological distress caused by your company’s incompetence. Furthermore, it has come to our attention that this is not an isolated incident. Many grant and pension beneficiaries who pay EasyPay Insurance premiums experience similar mistreatment when they lose their loved ones. They are made to suffer through unnecessary delays, excuses, and administrative failures at a time when they need support the most. This pattern of conduct is unjust, exploitative, and deeply disrespectful to our communities. We will not allow our people particularly the poor, the elderly, and the vulnerable to be treated as though their lives and dignity do not matter. OUR DEMANDS We hereby demand the following: 1. Immediate payout of the full policy benefit owed to Ms. Thandiwe Foyo no later than Tuesday, 11 May 2026, to allow her to lay her daughter to rest with dignity. 2. A formal written apology issued to Ms. Foyo for the distress, delays, and unprofessional conduct she has endured. 3. Provision of appropriate support and assistance to the family during this difficult time. FAILURE TO COMPLY Should EasyPay Insurance fail to meet the above demands within the stipulated timeframe, we will have no choice but to: • Escalate the matter further, • Engage Provincial and National Leadership, and • Publicly expose EasyPay Insurance through media platforms for the ongoing mistreatment and exploitation of grieving families. We trust that your office will act swiftly and responsibly to prevent further harm and unnecessary escalation.
0
Replies (2)LM
LK
Lerato K
1 reviews | Active since Apr 2026
9 Apr 2026, 13:05
Cashout for funeral but didn't come through
Goodday have a bad experience where my brothers son has passed on he was hit by car on the 25 march 2026 my brother has a funeral insurance with easypay he payed his monthly contributions accordingly, he submitted all the relevant documents as required for claims now the money was to provide for a funeral expense but it didn't do he hasn't received the money he being taken from pillar to post claiming that they don't get the police in charge on the phone as it was accidental death therefore my brother took initiative to go and look for police he got the numbers to contact him then took the directly to easypay outlet now he received the call that the contacts are wrong this poor man is grieving loss of his son he had to ask for donations for busy the child please assist by finding an amicable solution to this situation case no 257582
Helpful (0)
|Replies (2)LK
Lerato K
1 reviews | Active since Apr 2026
9 Apr 2026, 13:05
Cashout for funeral but didn't come through
Goodday have a bad experience where my brothers son has passed on he was hit by car on the 25 march 2026 my brother has a funeral insurance with easypay he payed his monthly contributions accordingly, he submitted all the relevant documents as required for claims now the money was to provide for a funeral expense but it didn't do he hasn't received the money he being taken from pillar to post claiming that they don't get the police in charge on the phone as it was accidental death therefore my brother took initiative to go and look for police he got the numbers to contact him then took the directly to easypay outlet now he received the call that the contacts are wrong this poor man is grieving loss of his son he had to ask for donations for busy the child please assist by finding an amicable solution to this situation case no 257582
0
Replies (2)NZ
Nompumelelo Z
1 reviews | Active since Mar 2026
31 Mar 2026, 08:10
Best service ever from easypay
Thank you Easypay for being faithful and ensure you give me feedback, I'm now gonna be able to pay all the debt I went through during the funeral, in happy with your service, thank you to the staff Xolani and Millicent for being patient and listened to me 🙏🙏🙏
Helpful (0)
|Replies (0)NZ
Nompumelelo Z
1 reviews | Active since Mar 2026
31 Mar 2026, 08:10
Best service ever from easypay
Thank you Easypay for being faithful and ensure you give me feedback, I'm now gonna be able to pay all the debt I went through during the funeral, in happy with your service, thank you to the staff Xolani and Millicent for being patient and listened to me 🙏🙏🙏
0
Replies (0)NZ
Nompumelelo Z
1 reviews | Active since Mar 2026
26 Mar 2026, 19:17
Eazypay taking advantage of the poor
My sister had a funeral insurance with Easypay and they failed her when they had to honor her loved ones, she is not working depending on the grant money but still make means to pay the insurance so her loved ones can be buried with dignity, she lost her son who was not in a stable condition, he was hospitalized and my sister had to run around in hospital so her son can be fine but unfortunately he didn't make it and when my sister went to claim she was advised they not paying because the son turned 21yrs and my sister took a cover that covers from 0-21 also nothing was communicated to her and the son only turned 21 on the 9th of Feb and passed on passed on the 17th of March, they still had a nerve to take the March stallment in full but not covering the child, now we are desperate and don't have money to bury the child 💔 we need help
Helpful (0)
|Replies (2)NZ
Nompumelelo Z
1 reviews | Active since Mar 2026
26 Mar 2026, 19:17
Eazypay taking advantage of the poor
My sister had a funeral insurance with Easypay and they failed her when they had to honor her loved ones, she is not working depending on the grant money but still make means to pay the insurance so her loved ones can be buried with dignity, she lost her son who was not in a stable condition, he was hospitalized and my sister had to run around in hospital so her son can be fine but unfortunately he didn't make it and when my sister went to claim she was advised they not paying because the son turned 21yrs and my sister took a cover that covers from 0-21 also nothing was communicated to her and the son only turned 21 on the 9th of Feb and passed on passed on the 17th of March, they still had a nerve to take the March stallment in full but not covering the child, now we are desperate and don't have money to bury the child 💔 we need help
0
Replies (2)HM
Hlengiwe M
1 reviews | Active since May 2024
7 Mar 2026, 13:09
Delayed insurance payout
Taking too long to payout insurance claim made on Tuesday.
Helpful (0)
|Replies (2)HM
Hlengiwe M
1 reviews | Active since May 2024
7 Mar 2026, 13:09
Delayed insurance payout
Taking too long to payout insurance claim made on Tuesday.
0
Replies (2)FM
Fikile M
1 reviews | Active since Jan 2024
12 Nov 2025, 02:41
Money ****mers
I have since taken up a funeral policy for myself and my children since 2022. I have been paying my premiums until I changed the card. I phoned them and requested for their banking details so that I can continue to pay the premium month to month and I was told I had skipped a month and it would lapse o if I don't pay an amount of R281.00 I then paid a little extra as I didn't want to lose the money that I had paid since 2022.i phoned their office to enquire if I wanted to cancel would they refund me the premiums that I had paid already and the consultant that I spoke to said No they don't do refunds I would forfeit all the money that I've paid to them. I asked her if that was allowed by law and she failed to answer me, i then asked her for the ombudsman contact number as I was planning to take it further but instead of cancelling I then decided to continue to pay the premium then last month after making a payment I sent them the proof of payment a day later I was told my account is inactive and I should call their call Centre I rep**** and asked the consultant what she meant by inactive and she never came back to me.
Helpful (0)
|Replies (2)FM
Fikile M
1 reviews | Active since Jan 2024
12 Nov 2025, 02:41
Money ****mers
I have since taken up a funeral policy for myself and my children since 2022. I have been paying my premiums until I changed the card. I phoned them and requested for their banking details so that I can continue to pay the premium month to month and I was told I had skipped a month and it would lapse o if I don't pay an amount of R281.00 I then paid a little extra as I didn't want to lose the money that I had paid since 2022.i phoned their office to enquire if I wanted to cancel would they refund me the premiums that I had paid already and the consultant that I spoke to said No they don't do refunds I would forfeit all the money that I've paid to them. I asked her if that was allowed by law and she failed to answer me, i then asked her for the ombudsman contact number as I was planning to take it further but instead of cancelling I then decided to continue to pay the premium then last month after making a payment I sent them the proof of payment a day later I was told my account is inactive and I should call their call Centre I rep**** and asked the consultant what she meant by inactive and she never came back to me.
0
Replies (2)EE
Emily E
1 reviews | Active since Oct 2025
30 Oct 2025, 14:33
A BUNCH OF MONEY *****ERS
My mother submitted a funeral claim on the 5th of August 2025. Till date no payout was received, policy is active and up to date. When we call, the consultants say claim is being processed. It has been 3 months now. We call every week but no help is received, I have report Easy pay to the Ombudsman because you guys are failing to provide us with the assistance we require.
Helpful (0)
|Replies (1)EE
Emily E
1 reviews | Active since Oct 2025
30 Oct 2025, 14:33
A BUNCH OF MONEY *****ERS
My mother submitted a funeral claim on the 5th of August 2025. Till date no payout was received, policy is active and up to date. When we call, the consultants say claim is being processed. It has been 3 months now. We call every week but no help is received, I have report Easy pay to the Ombudsman because you guys are failing to provide us with the assistance we require.
0
Replies (1)