VM
Vishen M
Active since Sep 2019
16
Reviews
0
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Reviews
16 reviews3 weeks ago
Terrible customer service
Dear Cubix Team, I’m following up on a call I had today, 22 May 2026, with your consultant Kenneth. The interaction was unacceptable, and I’m putting this in writing for record purposes. What happened: I called to request a debit order date change from my current date to the 5th of each month, as my salary date has changed. I’ve been a loyal customer and expected a straightforward service request to be handled professionally. Instead, Kenneth was dismissive and unhelpful. While I was explaining the situation, he placed me on hold for over 10 minutes without updates, then ended the call. When I asked what I should do next, he responded rudely that changing providers was “up to me.” That is not customer service, and it does not reflect the standards I expect from a company I pay monthly. My expectation: 1. Process the debit order date change to the 5th of every month effective immediately. 2. Confirm in writing that this change has been made so my debit does not bounce. 3. Review the conduct of consultant Kenneth. Notice: If the debit bounces this month due to your failure to act on this request, I will hold Cubix accountable. I called in advance to notify you and was dismissed. I have kept this email as proof. My details: Name: Vishen Maharaj ID: 9008225178080 Phone: 068 317 2293 I expect a written response and confirmation of the change within 24 hours.
1 reply
1 month ago
Company refuses to refund me for my laptop after consistently taking it for repairs 5 to 6 times Game stores garden route Mall George Western cape
*Game Garden Route Mall – Refusing Refund on Laptop After 5-6 Failed Repairs – CPA Violation* Bought a laptop from Game Online over 6 months ago. It’s been defective from the start. I’ve returned it to *Game Garden Route Mall, George* for repairs *5 to 6 times* for the SAME unresolved fault. On *5 April 2026* I returned it and explicitly stated I DO NOT want it repaired again. I want a *COMPLETE REFUND* so I can buy another laptop that actually works. Staff member *Elizabeth Smart* refused and said Game has “repaired it” so no refund will be issued. This violates *Consumer Protection Act Section 56*. After multiple failed repair attempts, I am entitled to choose a refund. I have rejected further repairs. I want my money back. This laptop was for work from home. Because of Game’s refusal to refund, I now face *severe financial loss and my job is at risk*. I cannot work without a laptop. *Store has had the laptop since 5 April 2026*. It’s now May. No refund. No updates. No accountability. Game Online took my money. Game Garden Route Mall refuses to honour my legal right to a refund. I demand a full refund immediately. If this isn’t resolved within 24 hours I am escalating to the NCC and CGSO. *Name:* Vishen Maharaj *Contact:* 068 317 2293 *Store:* Game Garden Route Mall, Western Cape Do not buy electronics from Game. They ignore the CPA and trap you in endless “repairs”.
3 replies
12 months ago
Takealot ****!! Bring back my smart watch charger and another Lap top bag stop false advertising
I'm extremely disappointed with my experience with Takealot. Despite spending over R2000, the laptop bag I purchased for almost R200 was a complete letdown. It claimed to have a portable charging adapter, but that was a lie. After just 2 days of use, the laptop compartment tore. Takealot's response? They sent a replacement, which was identical and defective. To make matters worse, my smar****ch charger went missing during the return process and was never returned. I've sent over 10 emails with clear expectations: return my charger and provide the bag I requested (link provided). Still, no response. I'm fed up with the poor service and demand resolution. Return my charger and deliver the bag I want. No more excuses. Takealot, it's time to step up your game! (Ref. 61652853)) This is for the back pack the **** one I am requesting this laptop bag for the run around and inconvenients: 15.6inch Laptop Hardshell Backpack Waterproof Anti-Theft Business Bag available to buy online at @TAKEALOT We offer fast, reliable delivery to your door. https://www.takealot.com/15-6inch-laptop-hardshell-backpack-waterproof-anti-theft-busines/PLID97391724 As for my smart watch charger I want that sent back with my new lap top bag and they can fetch this garbage bag they sold me, I am not accepting another bag like this.
1 reply
27 months ago
Alexander Forbes Miscommunication false promises.
My Name is Sinovia Padayachee. I worked at a company Talksure between 2015 to 2018 and I had a policy with Alexander Forbes which was a pension fund. When I left the company I completely forgot about the policy. In October 2022 I was contacted by Alexander Forbes advising Me that there was money owed to me however I didn't have my ID documents. In September 2023 I sorted my ID out and I submitted all the information they requested. I have been waiting for the money since then. Upon my calling them 2 weeks ago they advised me that there were 2 payments that I would receive. This past Wednesday 28 February 2024 they paid me an amount of R800 which was a complete joke because that does not add up to the 2 to 3 years I was initially paying for. When I called the claims department and this was going back and forth to ask why I paid that amount the person's response was that's all they owed, I then advised her that as per the previous conversation with a consultant from Alexander Forbes, they advised there are 2 payments. This is stressful and I feel ****** by such a big company. All I am saying is to pay my fund which I paid for 3 years and R800 is incorrect. Do not rob innocent people and I am not willing to wait Any longer so money that is owed to me. Email address [email protected]
1 reply
34 months ago
MTN *******!
*******! Called me and offered me a cellphone contract however never received a phone or an email confirming anything. My banking details were taken. The debit order of R699 was taken out but received no service. @MTN Is this how you serve customers?
1 reply
44 months ago
UNSATISFACTORY SERVICE!
Nedbank consultants did not go the extra mile even though there was enough negligence from the very start! Firstly when I initially took out a personal loan I was advised on a call recording that I will receive insurance (for this personal loan) which I paid monthly and was a person who was always up to date with my loan. However, we live in South Africa, and unfortunately, I was retrenched when I initially took out the loan. I was told retrenchment was covered by the consultant who signed me up. I called Nedbank in March and I advised that I was retrenched but nothing about my insurance was mentioned, never brought up or even spoken about, this speaks about the credibility of the consultants of Nedbank. “Now I am handed over to the lawyers”. Wow ok noted! I have gotten advice from my lawyers as well and the insurance was brought up. and I will be taking this matter further to the ombudsman to ensure I as a client was treated unfairly/Incorrectly/Unprofessionally by Nedbank! Also taking note I was a “Platinum card holder” My entire Family banks with Nedbank and all their insurances are with Nedbank they will be made aware of this as well. Nedbank has done well for me over the number of years I spent with them, but this really disappointed me as a customer.
0 replies
51 months ago
Nedbank terrible service.
My company that I was working for terminated my contract. I am currently unemployed. I contacted Nedbank to let them know my situation I even have the letter of termination. I spoke to a lady name Zama Mbatha she showed no remorse no empathy. I have been with Nedbank for over a decade and to receive pathetic service like this. All I requested for the loan to be placed on hold for atleast 2 months until I start a new job. And my personal loan is up to date never missed a payment. Totally disappointed my entire family banks with Nedbank and they must know that Nedbank does not care about their customers.
0 replies
55 months ago
Worst insurance company ever
Hi PMD. I am gutted by your service and I regret taking out my policy with this company. Yesterday at 8pm my vehicle switched off on the middle of the road. I started to panic then I realised I have you guys and you offer me 24 hours road side assistance, only to find out the number I have dialed is not in service. This really concerns me because my entire families life were in danger and these are the reasons we take out these polices. I am definitely going to make this company famous for what you guys did to me. Below is a screen shot I used from the app to call which.
3 replies
74 months ago
SCAMMERS AFRICAN BANK
I took out a loan with African Bank a while back, and i lost my job and was not able to pay the account, i owed them R5400, last week 23/04/2020 i contacted their call center and they gave me a 35% discount to free off the account, they sent me a settlement letter and i clearly told them that i will eft the amount of R3565 and close the account, i did so on the 25/04/2020. due to the public holidays i did call them on the 29/04/2020 and they stated the funds have not been received as yet, i see on the 30/04/2020 they run a debit of my account simply unauthorized of R3596 when i already freed of the account, this is not how you do business, and their employees at the call center simply do not know what they doing, looks like they trying to rob people.
1 reply
75 months ago
Starwood mall spar does not care about the pandemic crises and COVID19.
So our country has a pandemic chrisis called COVID19. But starwood mall Spar phoenix does not respect that and it clearly shows when we visited them to do shopping on the 26th March 2020 a day before lockdown, the store was packed with over 150 people we have a video to prove it. We approached the manager and staff and they laughed at our face as if this is a joke no respect at all. Further to that infront of customers they price changed to higher amounts. This shows that such a big company does not care about the pandemic chrisis our country is facing and its all about money. This is not ON!
0 replies
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