greg P

Active since May 2019

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63 reviews

5 months ago

extreme dissatisfaction

Dear Old Mutual, I am writing to formally express my extreme dissatisfaction with the unacceptable level of service I have received regarding my retirement fund query. On 25 February 2026, I submitted all required documentation to the exact email address provided by your own official forms. After receiving absolutely no response, despite sending multiple follow-up emails, I contacted your offices again on 25 March 2026—only to be told that the mailbox I was instructed to use is no longer monitored. This is completely unacceptable. Your organisation has effectively wasted an entire month of my time due to your own internal failure, lack of communication, and apparent disregard for clients. I followed your process exactly as instructed, yet I am now being penalised for your mistake and told I must wait yet another 30 days for a response. This is not only inefficient—it is negligent. I expect this matter to be escalated immediately and handled as a priority. I will not accept further delays caused by internal mismanagement. If this issue is not resolved urgently, I will have no choice but to escalate this complaint to the relevant regulatory authorities and consumer platforms. I require: Immediate confirmation of receipt of my documents Clear timelines for resolution An explanation as to why clients are being directed to inactive communication channels Your current level of service falls far below acceptable standards. I expect urgent action. Sincerely,

1 reply

Sharetrackin

6 months ago

Uitstekende Ondersteuning en Duidelike Riglyne

Ek het ’n aanlyn klets met ShareTracker aangevra, en ’n oproep is vir Saterdag om 9:00 bespreek. Die afspraak is die vorige dag deur ShareTracker bevestig. Die tegnikus was betyds en baie behulpsaam. Hy het gehelp met die opstelling en alles duidelik verduidelik, veral hoe om te koop en wanneer dit die beste is om weer te koop.

1 reply

Sentinel Retirement Fund

8 months ago

Ivan DM Price ***

Sentinel Pension Fund – Inhumane Treatment of a Grieving Family I am lodging this formal complaint regarding the handling of my late father’s pension benefit and the unacceptable treatment my family has received from Sentinel Pension Fund. Deceased Member: IDM Price (ID: *******) Date of Death: 16 September 2025 Beneficiary: His wife (my mother), who has been the ONLY listed pension beneficiary for 57 years. Following my father’s passing, Sentinel required a full claim pack including ID documents and marriage certificate. This was submitted as instructed. I waited until 9 October 2025 to follow up. During that call, I was disconnected three times after introducing myself and completing the security checks. Despite being told someone would return my call, no one did. When I finally managed to get through, I was informed certain documents did not have dates. We immediately corrected this and resubmitted everything. I called again three days later and was told the documents had been received, but I must wait an additional 10 days before calling again. Upon calling back today, I was informed the claim is now “with the administrators” and that processing could take up to four months. This is beyond unacceptable. My mother has lost her husband and her only source of financial security. She now faces the reality of having no income for months. No food, no electricity, no basic means of survival — while Sentinel delays and shifts responsibility from one department to another. There has been no empathy, no urgency, and no accountability from the consultants or the fund as a whole. Communication is poor, timelines keep changing, and families are left in limbo during the most vulnerable time of their lives. After 57 years of loyalty, contributions and trust, this is not just poor service — it is a complete failure of duty of care to a bereaved spouse. Sentinel must understand that these are not just “cases” or “claims” — these are real people who depend on this money to survive. I strongly urge Sentinel management to urgently intervene, review this claim, and take immediate steps to ensure my mother receives the benefit she is rightfully entitled to without further delay.

0 replies

Vox Telecom

9 months ago

***

Vox debtited my deceased fathers account after I transferred his account to my name, sent the death certificate signed all the accept quotes. But still they debtited his account and sent a email and sms to a dead man to tell him his account will be suspended. For a communication service Vox is pathetic when I phone they tell I reached the account department but refuse to help me until Monday.

2 replies

Seriti

11 months ago

Seriti - Medical Aid Bonitas ***

This Company do not answers there phones and the auto answers service just cuts you off. I am trying to get infomation for my father who is on his death bed about his medical aid contribution

0 replies

FNB (First National Bank)

12 months ago

Complaint: Payment made to closed Capitec account – Funds not returned

Complaint: Payment made to closed Capitec account – Funds not returned I made a payment from my FNB account to a Capitec account, only to later be informed by the Capitec account holder that the account had been closed. I immediately contacted FNB to find out what the procedure is in such cases. To my shock, I was told that the funds would go into a suspense account and would never be returned to me. FNB then advised me that if I wanted to attempt to retrieve the money, I would need to pay a R350 fee, wait 10 working days, and even then there is no guarantee that the funds will be returned. On top of that, the consultant still asked for my ID number again even though the call had already been verified and approved via my FNB app, which I refused for security reasons. This is completely unacceptable. I am the sender of the funds, yet I am penalised, charged extra, and made to wait with no guarantee of getting my own money back. Banks should not be allowed to operate like this – it feels like nothing more than a money-making scheme at the expense of customers. I expect FNB to: Explain why my funds cannot be immediately reversed when the receiving account is closed. Reverse my money without unfair fees or unnecessary delays. Review these exploitative practices that leave customers out of pocket. Banks are supposed to protect customers’ money, not make it harder for us to get it back.

2 replies

MTN South Africa

15 months ago

MTN ***

Subject: Disputed Contract and Billing – MTN Account *** To Whom It May Concern, I am writing to formally address the ongoing issue regarding my MTN contract associated with the number ***, which expired in March 2025. Upon the expiration of the contract, I requested that it be converted to a prepaid plan. However, instead of facilitating the requested change, I was pressured to either downgrade or upgrade the contract. After a prolonged dispute, I was eventually informed by MTN that the contract could indeed be changed to a prepaid plan. Despite this assurance, I continued to be billed for March and April, and subsequently received an invoice for R3000 in cancellation charges. This charge was not previously disclosed, nor was it justified, as the contract had already expired and I had specifically requested a change to prepaid. I have since been informed that the disputed amount must be paid before any further assistance can be provided by MTN. This approach is unacceptable, as the charges in question are directly related to a dispute that remains unresolved and should not be enforced as a condition for further assistance. I kindly request that the charges be reviewed and reversed in line with the original request to switch to a prepaid plan upon contract expiration. Furthermore, I seek clarification on the billing for March and April, given that the contract was no longer active, and I had requested a transition to prepaid. Please provide a prompt response to this matter. Your attention to resolving this issue amicably and without further financial burden would be greatly appreciated.

0 replies

Marara Pharmacy

17 months ago

MARARA Pharmacy

I am on Chronic Meds Which I received today but I only received What the Medical paid in full. The rest they did send or communicate above or even invoice me. So I will open a lawsuit against marara pharmacy for not sending me my chronic meds. My account *** is paid in full but like most service provider in SA they don't care. BONCAP is responsible for this as they change our service provider that has worked for year BONCAP and Marara Pharmacy don't care about the person they are driven by greed

1 reply

RCS

17 months ago

Builder store card

Subject: Formal Complaint Regarding Payment Misallocation and Poor Customer Service Dear Sir/Madam, I am writing to formally lodge a complaint regarding the handling of my recent payment to my RCS Builders Store Card account and the poor customer service I received when addressing this matter. On 5 March 2025, I made a payment toward my RCS Builders Store Card at Atterbury Builders WH. Despite this, I have since received three separate threats from RCS regarding non-payment and potential handover for collection. Today, upon receiving the third threat, I contacted your customer service team in frustration and, regrettably, lost my temper due to the unprofessional manner in which my concerns were handled. During my call, I found that your representatives were more concerned about informing me that the call was recorded rather than assisting me in resolving the issue. Additionally, I was disconnected from the call, which further exacerbated my frustration. On my third attempt, after finally sending my proof of payment once again, I was informed that my payment had been allocated to the incorrect account. Despite this being an error on RCS's part, I was made to feel as though I was to blame for this mistake. Furthermore, your automated voice prompt system states that customers can rate the level of service after the call, but this option was not provided to me. I also explicitly requested, via email, a formal written apology from RCS acknowledging the error and notifying the credit bureau of your incompetence in handling my payment. However, I have yet to receive any confirmation or resolution regarding this request. I demand the following actions be taken immediately: A formal written apology from RCS acknowledging the payment misallocation and the distress caused. A formal confirmation that my account has been corrected and that no negative reporting has been or will be made to the credit bureau due to RCS's error. Assurance that my record remains in good standing without any penalties or adverse effects on my credit profile. I expect a prompt response to this complaint and immediate rectification of the matter. Failure to address my concerns adequately may leave me with no choice but to escalate the issue further, including lodging a complaint with the relevant consumer protection authorities. Please treat this matter with the urgency and professionalism it deserves. I look forward to your immediate response.

1 reply

MTN South Africa

17 months ago

*** Change to Prepaid

Customer Service Manager MTN Customer Support Subject: Urgent Complaint – Request to Change to Prepaid (Reference Numbers: *** & ***) Dear Customer Service Manager, I am writing to formally express my dissatisfaction with the service I have received regarding my request to change my number to a prepaid (pay-as-you-go) plan. Yester, I contacted your sales team to request this change. However, instead of assisting me, they insisted that I downgrade to a cheaper contract and assured me that they would call me back. Unfortunately, no one followed up, and my package remains unchanged. Today, when I attempted to follow up on my request, I was placed on hold for 17 minutes only to be told to call back. This experience has left me feeling undervalued as a customer, and I am extremely frustrated by the lack of support. I kindly request that my number be switched to a prepaid plan immediately while retaining my existing number. I would appreciate prompt confirmation that this change has been successfully processed. Please address this matter urgently, as I do not wish to continue experiencing delays and poor customer service. If this issue is not resolved promptly, I will escalate my complaint further. I look forward to your swift response. Sincerely, Gregory A. Price

0 replies

Review Distribution

5 Star

19 (30.2%)

4 Star

0 (0%)

3 Star

1 (1.6%)

2 Star

0 (0%)

1 Star

43 (68.3%)

greg P

Reviews

extreme dissatisfaction

Uitstekende Ondersteuning en Duidelike Riglyne

Ivan DM Price ***

***

Seriti - Medical Aid Bonitas ***

Complaint: Payment made to closed Capitec account – Funds not returned

MTN ***

MARARA Pharmacy

Builder store card

*** Change to Prepaid

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