Sentinel Retirement Fund
Unclaimed Business
|1|5 Reviews (last 12 months)|This business does not respond to reviews
Sentinel Retirement Fund
Unclaimed Business
|1
5 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|5 Reviews
Sep '25 - Aug '26
Recent reviews (5)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceGM
Gavin M
1 reviews | Active since Jan 2026
2 Apr 2026, 13:58
Delay and miscommunication regarding 2pot withdrawal application
I am writing to formally lodge a complaint regarding the handling of my husband, Gavin Mans’, pension fund and 2-pot withdrawal application. At the beginning of January 2026, my husband app**** to access his Sentinel Pension Fund. After a lengthy process, we were informed that he would not be able to withdraw the full pension benefit. Following this, we decided to proceed with a transfer of the funds to Old Mutual, while requesting a withdrawal in terms of the 2-pot system. On 9 March 2026, we app**** for the 2-pot withdrawal through a consultant named Xinwelo. We were subsequently advised that the application had been approved and were instructed to follow up after two weeks. On 25 March 2026, I followed up via email and was informed that the 2-pot withdrawal application had been submitted to SARS. However, on 2 April 2026, I contacted SARS directly via telephone and spoke to a consultant named Thato. I was informed that the initial application had never been stopped and, more importantly, that the 2-pot withdrawal has not been processed at all. I was further advised to follow up again in two weeks. This information directly contradicts what we have been told by their office. We are extremely concerned and dissatisfied with the level of service, the ongoing delays, and the apparent misinformation provided to us throughout this process. We are in urgent need of these funds, and the lack of clear, accurate communication has caused unnecessary stress and frustration.
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Gavin M
1 reviews | Active since Jan 2026
2 Apr 2026, 13:58
Delay and miscommunication regarding 2pot withdrawal application
I am writing to formally lodge a complaint regarding the handling of my husband, Gavin Mans’, pension fund and 2-pot withdrawal application. At the beginning of January 2026, my husband app**** to access his Sentinel Pension Fund. After a lengthy process, we were informed that he would not be able to withdraw the full pension benefit. Following this, we decided to proceed with a transfer of the funds to Old Mutual, while requesting a withdrawal in terms of the 2-pot system. On 9 March 2026, we app**** for the 2-pot withdrawal through a consultant named Xinwelo. We were subsequently advised that the application had been approved and were instructed to follow up after two weeks. On 25 March 2026, I followed up via email and was informed that the 2-pot withdrawal application had been submitted to SARS. However, on 2 April 2026, I contacted SARS directly via telephone and spoke to a consultant named Thato. I was informed that the initial application had never been stopped and, more importantly, that the 2-pot withdrawal has not been processed at all. I was further advised to follow up again in two weeks. This information directly contradicts what we have been told by their office. We are extremely concerned and dissatisfied with the level of service, the ongoing delays, and the apparent misinformation provided to us throughout this process. We are in urgent need of these funds, and the lack of clear, accurate communication has caused unnecessary stress and frustration.
0
Replies (0)LH
Lydia H
1 reviews | Active since Jun 2024
20 Mar 2026, 13:35
Worst case ever
My mom filled a claim with them for the past 10months but she hasn't assisted her , I have been calling no help ,worse I emailed the manager Mpho 12days back she never even cared to reply to my email . Or return my call as I kindly requested there is only one consultant that did a follow up even updated me, the rest iyoh poor customer service
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Lydia H
1 reviews | Active since Jun 2024
20 Mar 2026, 13:35
Worst case ever
My mom filled a claim with them for the past 10months but she hasn't assisted her , I have been calling no help ,worse I emailed the manager Mpho 12days back she never even cared to reply to my email . Or return my call as I kindly requested there is only one consultant that did a follow up even updated me, the rest iyoh poor customer service
0
Replies (0)TK
Thomas K
1 reviews | Active since Feb 2019
10 Mar 2026, 13:00
Sentinel ****
This retirement fund is trying everything in their power to prevent people from withdrawing from the two-pot system. Yes, I made a mistake on my initial withdrawal but did manage to fix it. Now they keep using that mistake against me to not process mt withdrawal request. Something needs to be done because I don't think I'm the only one who's being prevented from withdrawing from their savings component.
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Thomas K
1 reviews | Active since Feb 2019
10 Mar 2026, 13:00
Sentinel ****
This retirement fund is trying everything in their power to prevent people from withdrawing from the two-pot system. Yes, I made a mistake on my initial withdrawal but did manage to fix it. Now they keep using that mistake against me to not process mt withdrawal request. Something needs to be done because I don't think I'm the only one who's being prevented from withdrawing from their savings component.
0
Replies (0)MK
Monica K
1 reviews | Active since Aug 2024
18 Dec 2025, 09:38
Funds delayed due to not responing or reading emails
after my resignation at the company i workrf for i started my new employment. My pensioen fund then needed to be transfered too the new company to manage my pension fund.So with al the paper work om hand and sorted only documents outstanding was forms that needef to by sign and send back to the previous pension company. Just to gind out that the still wating on the documentation s that was suppose to by sign 2 weeks a go. So i went to this new company mydelf and was net with a really bad atitudr telling me that i think i know her job bettet then her self. So after explaing the situation again she finaly went on her computer and find that she did receive the email and attaced documentation s already 2 weeks ago and though ag it is a new applivtion so this can wait. Releasing yesterday her mistake and a sorry. I then recieved a phone call this morning stating the documents was send only this morning. A day before closing for holiday where i could have ha my funds but now have to wait till January becausr of 1 ,person not properly reading her emails and not responding. This make me rething about using the company raking care of my pension fund and futer problemd
Helpful (0)
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Monica K
1 reviews | Active since Aug 2024
18 Dec 2025, 09:38
Funds delayed due to not responing or reading emails
after my resignation at the company i workrf for i started my new employment. My pensioen fund then needed to be transfered too the new company to manage my pension fund.So with al the paper work om hand and sorted only documents outstanding was forms that needef to by sign and send back to the previous pension company. Just to gind out that the still wating on the documentation s that was suppose to by sign 2 weeks a go. So i went to this new company mydelf and was net with a really bad atitudr telling me that i think i know her job bettet then her self. So after explaing the situation again she finaly went on her computer and find that she did receive the email and attaced documentation s already 2 weeks ago and though ag it is a new applivtion so this can wait. Releasing yesterday her mistake and a sorry. I then recieved a phone call this morning stating the documents was send only this morning. A day before closing for holiday where i could have ha my funds but now have to wait till January becausr of 1 ,person not properly reading her emails and not responding. This make me rething about using the company raking care of my pension fund and futer problemd
0
Replies (0)gP
greg P
1 reviews | Active since May 2019
28 Nov 2025, 10:58
Ivan DM Price ***
Sentinel Pension Fund – Inhumane Treatment of a Grieving Family I am lodging this formal complaint regarding the handling of my late father’s pension benefit and the unacceptable treatment my family has received from Sentinel Pension Fund. Deceased Member: IDM Price (ID: *******) Date of Death: 16 September 2025 Beneficiary: His wife (my mother), who has been the ONLY listed pension beneficiary for 57 years. Following my father’s passing, Sentinel required a full claim pack including ID documents and marriage certificate. This was submitted as instructed. I waited until 9 October 2025 to follow up. During that call, I was disconnected three times after introducing myself and completing the security checks. Despite being told someone would return my call, no one did. When I finally managed to get through, I was informed certain documents did not have dates. We immediately corrected this and resubmitted everything. I called again three days later and was told the documents had been received, but I must wait an additional 10 days before calling again. Upon calling back today, I was informed the claim is now “with the administrators” and that processing could take up to four months. This is beyond unacceptable. My mother has lost her husband and her only source of financial security. She now faces the reality of having no income for months. No food, no electricity, no basic means of survival — while Sentinel delays and shifts responsibility from one department to another. There has been no empathy, no urgency, and no accountability from the consultants or the fund as a whole. Communication is poor, timelines keep changing, and families are left in limbo during the most vulnerable time of their lives. After 57 years of loyalty, contributions and trust, this is not just poor service — it is a complete failure of duty of care to a bereaved spouse. Sentinel must understand that these are not just “cases” or “claims” — these are real people who depend on this money to survive. I strongly urge Sentinel management to urgently intervene, review this claim, and take immediate steps to ensure my mother receives the benefit she is rightfully entitled to without further delay.
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greg P
1 reviews | Active since May 2019
28 Nov 2025, 10:58
Ivan DM Price ***
Sentinel Pension Fund – Inhumane Treatment of a Grieving Family I am lodging this formal complaint regarding the handling of my late father’s pension benefit and the unacceptable treatment my family has received from Sentinel Pension Fund. Deceased Member: IDM Price (ID: *******) Date of Death: 16 September 2025 Beneficiary: His wife (my mother), who has been the ONLY listed pension beneficiary for 57 years. Following my father’s passing, Sentinel required a full claim pack including ID documents and marriage certificate. This was submitted as instructed. I waited until 9 October 2025 to follow up. During that call, I was disconnected three times after introducing myself and completing the security checks. Despite being told someone would return my call, no one did. When I finally managed to get through, I was informed certain documents did not have dates. We immediately corrected this and resubmitted everything. I called again three days later and was told the documents had been received, but I must wait an additional 10 days before calling again. Upon calling back today, I was informed the claim is now “with the administrators” and that processing could take up to four months. This is beyond unacceptable. My mother has lost her husband and her only source of financial security. She now faces the reality of having no income for months. No food, no electricity, no basic means of survival — while Sentinel delays and shifts responsibility from one department to another. There has been no empathy, no urgency, and no accountability from the consultants or the fund as a whole. Communication is poor, timelines keep changing, and families are left in limbo during the most vulnerable time of their lives. After 57 years of loyalty, contributions and trust, this is not just poor service — it is a complete failure of duty of care to a bereaved spouse. Sentinel must understand that these are not just “cases” or “claims” — these are real people who depend on this money to survive. I strongly urge Sentinel management to urgently intervene, review this claim, and take immediate steps to ensure my mother receives the benefit she is rightfully entitled to without further delay.
0
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