MP
Marara Pharmacy
Verified Business
MP
Rated in:
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, Marara Pharmacy is described as deeply problematic by the majority of Bonitas and GEMS members forced to use it for chronic medication. Patients report repeated late or missing deliveries, unanswered emails, long call hold times, claims processed before delivery, and incorrect dispensing. A small group of reviewers praise specific staff such as Lize Binsbergen, but these positive experiences are exceptions against a backdrop of systemic service failure.
TrustIndex
2.5
Ranking
#2
in Pharmacy
NPS Score
-89
Recommended: Unlikely
Jul '25 - Jun '26
Based on recent customer reviews, Marara Pharmacy is described as deeply problematic by the majority of Bonitas and GEMS members forced to use it for chronic medication. Patients report repeated late or missing deliveries, unanswered emails, long call hold times, claims processed before delivery, and incorrect dispensing. A small group of reviewers praise specific staff such as Lize Binsbergen, but these positive experiences are exceptions against a backdrop of systemic service failure.
The most common complaint about Marara Pharmacy, based on Hellopeter's AI analysis of recent customer reviews, is Claims Processing & Authorisation. Claims Processing & Authorisation (1.1). Members report claims being submitted to medical aids before medication is delivered, reversed claims, unauthorised generic substitutions, and pre-authorisation delays. Patients feel the process is *****ulent or careless, with shortfalls and co-payment disputes handled without communication.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
My last Pendine pill for hypertension was on Tuesday morning 26 May. Fortunately I was able to get more pills from my Pharmacy to keep me going untill Marara delivers my next pills on Wednesday 3 June. How bad is that?
1 reviews | Active since Jan 2020
My last Pendine pill for hypertension was on Tuesday morning 26 May. Fortunately I was able to get more pills from my Pharmacy to keep me going untill Marara delivers my next pills on Wednesday 3 June. How bad is that?
1 reviews | Active since Jan 2020
Had a conversation with Adrian of Marara pharmacy about my wife's outstanding cholesterol medication.Because there was no stock available,we opted for the generic option.Medicine and feedback were promised, but until now nothing happened.Medication is 2 weeks overdue.
1 reviews | Active since Jan 2020
Had a conversation with Adrian of Marara pharmacy about my wife's outstanding cholesterol medication.Because there was no stock available,we opted for the generic option.Medicine and feedback were promised, but until now nothing happened.Medication is 2 weeks overdue.
1 reviews | Active since Jan 2020
I am 81 and find some of there commucation frustrating. I have been receiving medication some time from them now they want me to confirm my address and when I submit it I did not get any confirmation that it was completed and received succesfully.
1 reviews | Active since Jan 2020
I am 81 and find some of there commucation frustrating. I have been receiving medication some time from them now they want me to confirm my address and when I submit it I did not get any confirmation that it was completed and received succesfully.
1 reviews | Active since Jan 2020
This is such a horrible pharmacy to work with. We had so many problems to get medication on time. Script was submitted a month in advance and still medication is late. Many escalations and phone calls. Where is the customer service. You have peoples lives in your hands here and just nothing gets done.
1 reviews | Active since Jan 2020
This is such a horrible pharmacy to work with. We had so many problems to get medication on time. Script was submitted a month in advance and still medication is late. Many escalations and phone calls. Where is the customer service. You have peoples lives in your hands here and just nothing gets done.
1 reviews | Active since Jan 2020
I submitted a prescription in February, which is valid for six months, so I should have medication coverage until August. However, Marara Pharmacy did not deliver my medication this month, and they have not responded to my emails. I attempted to call today at 16:58, but the call was disconnected as it was close to closing time. This is very concerning, as my diabetic and hypertension medication is essential for my health, particularly at my age. I would appreciate your urgent assistance in resolving this matter and ensuring that my medication is delivered without further delay.
1 reviews | Active since Jan 2020
I submitted a prescription in February, which is valid for six months, so I should have medication coverage until August. However, Marara Pharmacy did not deliver my medication this month, and they have not responded to my emails. I attempted to call today at 16:58, but the call was disconnected as it was close to closing time. This is very concerning, as my diabetic and hypertension medication is essential for my health, particularly at my age. I would appreciate your urgent assistance in resolving this matter and ensuring that my medication is delivered without further delay.
1 reviews | Active since Jan 2020
Unfortunately Bonitas has chosen Marara Pharmacy as their choice of pharmacy for their DSP for chronics for their Primary option. Their communication is appalling and today, after calling last week, their line is not working. I am having to buy a medication from my local pharmacy because they have not delivered (after I have submitted everything that is required).If my husband does not receive this medication it could mean another admission into hospital, a contributor to increased Bonitas premiums.
1 reviews | Active since Jan 2020
Unfortunately Bonitas has chosen Marara Pharmacy as their choice of pharmacy for their DSP for chronics for their Primary option. Their communication is appalling and today, after calling last week, their line is not working. I am having to buy a medication from my local pharmacy because they have not delivered (after I have submitted everything that is required).If my husband does not receive this medication it could mean another admission into hospital, a contributor to increased Bonitas premiums.
Marara Pharmacy scores 1.3 out of 5 on Hellopeter's AI analysis of service quality in Pharmacy, compared to the Pharmacy industry average of 1.8. Their strongest theme is Customer Service (1.4); their weakest is Claims Processing (1.1). The top AI-rated Pharmacy business on Hellopeter is Sirago Underwriting Managers (4.5). How is the AI Score calculated? →
Marara Pharmacy has a TrustIndex of 2.5 out of 10 on Hellopeter, based on 212 reviews in the last 12 months. Hellopeter has tracked Marara Pharmacy across 433 total reviews. How is the TrustIndex calculated? →