Kobus L

Active since Apr 2019

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Reviews

26 reviews

5 months ago

Online service not nearly as good as it used to be.

Seems like the online service is going backwards... Bought a few items in store and online, and online service was always excellent. Latest order not so much. No feedback on delayed order unless I phone to ask for feedback, and then I am met by a bit of an attitude on the phone call. Once this last order is fulfilled I will probably buy elsewhere going forward.

0 replies

Freshstop

7 months ago

Freshstop Citrusdal, double charging!

Freshstop Citrusdal (N7) double charging clients for products in the shop, and there is no way to contact them. Published phone numbers do not even exist.

0 replies

Skynet Worldwide Express

7 months ago

Pathetic, I wish the supplier will get another courier service.

1 Star because I cannot choose -1. Delivery attempt days after the item should have been delivered, then I get a call from the delivery person, he is at an address in a very different suburb. Now I need to attempt to contact Skynet to see If I can get this fixed, and waste another day on top of that to wait for delivery. Contacting them is also like playing the lottery, you are very lucky to get it right, if at all.

0 replies

Incredible Connection

10 months ago

Incredible - Yes, Incredibly poor...

Online purchasing just does not work, getting an error on checkout, ongoing for a few days now. Logged a query via email, no response. Attempted to log a query using their online chat function - the agent tells me to log a query to the same email address I already logged a query to and where I am not getting any response. Not going to bother any further, will just remove them from my list of places to do business with.

0 replies

Vodacom

16 months ago

Cannot complain about service when there is no service...

Online upgrades, one star because I cannot select less... Did an online upgrade late in March, called to confirm upgrade and jumped through all the hoops. Received confirmation of the order on 25 March, called again to confirm. Was informed shipment will be after 1 April (that should have been a clue I guess). No further communication since then. Called today 2 April to follow up just to be told the order was cancelled, with no explanation or communication who cancelled it and why. Now sitting waiting for an explanation after being told 'we will phone you back immediately'. And of course now the item I wanted is Out of Stock! If this is how Vodacom treats clients who have been with them for more than 25 years, I shudder to think how new clients are treated. Or maybe new clients are treated better, I will not be surprised. Really poor, sadly the choices of mobile service providers in South Africa leaves little to be desired, but maybe time to see if there is better service elsewhere, and/or just cancel everything (4 contracts) and go pre-paid. No further communication since then

4 replies

Old Mutual Insure

17 months ago

One star is one too many…

Not impressed at all. Passing responsibility I am paying for back to me to make arrangements I am used to insurance companies making. Time to get alternative options as soon as possible.

4 replies

Absa

18 months ago

Do you still use ox wagons for transport?

Pathetic when one still needs to visit a branch and sit in a queue to do basic things which other major banks have been doing online for 15+ years.

6 replies

Octotel

19 months ago

Octohell

One star because I cannot rate them zero stars. Third day in a row with an outage, yesterday for a number of hours. Still waiting for the redundancy in the Blouberg/Melkbos backhaul as promised by the CEO in a letter a few years back, was it just a false promise? Sadly where I live there is no alternative, since Openserve provides a much more stable platform.

0 replies

Istore South Africa

19 months ago

iStore Canal Walk, not great

iStore Canal Walk, not great service, such a pity. Did an online 'click and collect' in an attempt to save time. On arrival at the store, after I received confirmation that the order is ready for collection, I waited more than 30 minutes to be assisted, and even then it only happened after I asked twice, and then assistance, probably because I dared ask, was not friendly. This is very disappointing, especially after I received excellent service at Table Bay Mall in 2024 on every occasion I went there. It would be great if Table Bay Mall can get the same stock availability as Canal Walk.

0 replies

Santam

21 months ago

Great service and easy to use interfaces.

Just a brief note of thanks in the way my claim was handled, by the system and more specifically by Tasleem. The claims process is easy to use and follow, and submit claims, both using the app and online. Claim tracking is excellent. Add to that the great service provided by Tasleem regarding updates, claims status to conclusion confirms that Santam is still the correct choice of insurer for me. When Tasleem was off at the beginning of the claim, his colleague who I unfortunately did not get the name of, was equally professional.

1 reply

Review Distribution

5 Star

5 (19.2%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

0 (0%)

1 Star

21 (80.8%)

Kobus L

Reviews

Online service not nearly as good as it used to be.

Freshstop Citrusdal, double charging!

Pathetic, I wish the supplier will get another courier service.

Incredible - Yes, Incredibly poor...

Cannot complain about service when there is no service...

One star is one too many…

Do you still use ox wagons for transport?

Octohell

iStore Canal Walk, not great

Great service and easy to use interfaces.

Review Distribution

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