KC
Kate C
Active since Mar 2019
7
Reviews
0
Industries
Reviews
7 reviews3 months ago
Epson DO NOT honor their printer warranties.
I share the same frustrations as everyone else that has complained on this forum. I have a Epson M1170 that has an extended warrantee. It was sent to Partserve for repairs and I spent months waiting for parts to arrive. Eventually was told it was unrepairable and to claim a credit from the supplier. Contacted Makro with all the relevant docs who said the claim is against Epson. Contacted Epson Customer service with the invoice and partserve report stating it has been written off. I emailed back and forth with Epson Customer Service who said they only refund within 14 days and wouldn't replace either. Of course several emails later asking what does the warranty actually cover then and got no definite answer. Customer Service were adamant they were not going to help in any way and said I needed to submit a formal complaint. Still not sure why the complaints department now needed to get involved but did this and then it went back and forth between the Epson Complaints dept asking Partserve for the repair history, then a proof of purchase, then a CRU slip. After all of this I have now been told by Epson's Complaint department its not an Epson problem after all but a Makro problem and to go back to them and ask for a refund/replacement. I asked why I had been emailing back and forth all week to two Epson departments when all along they were just going tell me, can't help go back to who you bought it from. Why ask for endless documents when they had no intention of replacing the printer, seems such a waste of everyone's time. I have asked why give a warrantee when Epson have no intention of honoring it either. It has been a time consuming, frustrating and disappointing experience. I think both Epson Customer Service and their Complaints department's route is just to make it so difficult and time consuming that you give up. The moral to my story, there is NO customer service or warranty when you buy an Epson printer. Save yourself a lot of hassle and stick to HP.
0 replies
9 months ago
A frustrating business to deal with....expensive, slow and no customer service. AVOID!
It is so painful dealing with P****rve as: 1. They are very expensive 2. It takes months to get anything fixed 3. Their communication is terrible. Unfortunately as they have no competition we are forced to take our Epson printers to Partserve to be fixed. Usually they can't fix them as just say it's uneconomical, so unless the printer is in warranty we usually don't even bother asking them to look at it. When a printer is in warranty you will wait minimum 6-8 weeks, so we just go ahead a buy a new one as they will sit with your broken one for months. When you try and phone the Mt Edgecombe branch you speak to staff in Joburg who never know what is going on. It is near impossible to speak to anyone in Durban. Likewise, impossible to complain to anyone as they won't let you speak to a manager. It is just all round terrible service and sadly I've been stuck having to use them for years due to the lack of any competition. Over the years nothing has improved. Do NOT use if you have any alterative in your area.
2 replies
77 months ago
Total incompetence when dealing with their 3rd party claim dept.
Ref. for the claim : 952061671 Terrible service when trying to deal with their 3rd party claim department. I have emailed the information they requested 3 times, I've phoned in 3 times, my driver has phoned in once and they still continue to ask for the same information. It is beyond frustrating dealing with this company. I thought I had made a break-through when I got a call to say we could take our vehicle for assessment and they would email me the address. Days later I am still chasing that address up only to be told they don't have the necessary information to process the claim. I pointed out that they phoned ME to take the vehicle for assessment, so if they didn't have all the paperwork (which they do have) then why did they phone. At this rate I've aged 10 years waiting for someone to realise that I have repeatedly sent the information but guess I might have aged another 10 years before that happens. GOOD LUCK if you need to deal with the company!!!!
1 reply
81 months ago
Waste of time complaining on Hello Peter, Vodacom don't respond.
Waste of time complaining on Hello Peter as Vodacom don't respond. I complained on the 27th Sept on Hello Peter and got an automated response saying that Vodacom would be in contact. Still waiting and I'm pretty sure it was just a waste of time. Vodacom certainly don't care about their Corporate Accounts. It is impossible to cancel any contract and to correct overcharging! Good Luck to anyone who takes out a corporate contract...it will be a long and frustrating Journey.
2 replies
81 months ago
Impossible to get any decent level of customer service
We have a corporate account No. B0234558-8 and I have been trying to cancel some contracts for 2 months now. I have been emailing and phoning and have had no response. When I email I get a reference number but no one comes back to me and when I phone I just get transferred to dept to dept and then told someone will phone me back but no one does. It is so frustrating and your corporate account services levels are abysmal.
4 replies
84 months ago
Tracker refusing to cancel a contract that they can't prove is still in contract.
This has been the most frustrating company to deal with. We have been disputing for 4 months that one of our fleet's trackers contract expired in Feb 2019. The vehicle was bought in Feb 2016 and a 3 year contract was entered into by the original company that purchased this bakkie. We purchased this vehicle in Oct 2018 and was told that the tracker expired in Feb 2019. I duly gave notice to cancel in March 2019, I was told then that Tracker believed this contract to expire in April 2020. I went back to the original company we purchased this vehicle from and they were adamant that this was incorrect, so I requested the signed contract which would prove who was correct. 4 months later and Tracker can't produce this contract but just keep dragging their feet on this matter whilst they continue to charge me. It is beyond frustrating and I'm really glad that our main contract is with CarTrack who are a joy to deal with in comparison.
3 replies
87 months ago
Poor Service and aggressive attitude of the Manager/Owner
I had a frustrating conversation with Shane (he might be the owner or a manager) today regarding speakers that had been installed into a Reps vehicle 2 months ago as one of them has stopped working or blown. Not happy that the one has only lasted 2 months. Apparently speakers don't come with any warrantee and he blamed the wiring for the speaker blowing. I asked if they don't check the wiring and he said not. He was very aggressive and eventually told me to tell my driver to go and hung up. Very poor customer service on their behalf and I have asked our fleet manager to blacklist this company.
0 replies
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