Epson SA
Verified Business
|1.2|9 Reviews (last 12 months)|Responds in 1785h 50m
Epson SA
Verified Business
|1.2
9 Reviews (last 12 months)
Responds in 1785h 50m
AI Review Summary
Based on recent customer reviews, Epson SA is facing significant customer dissatisfaction, particularly around after-sales support and warranty fulfilment. Customers consistently mention frustrating experiences with the appointed repair partner, with a recurring theme of prolonged repair turnaround times, unresolved faults, and difficulty obtaining replacement parts. Reviewers frequently express disappointment with print quality on EcoTank models, recurring nozzle and ink pad issues, and a perceived lack of accountability between Epson, its repair agent, and retailers. Many indicate they will switch to competing brands following these experiences.
Performance(last 12 months):
TrustIndex
0
Ranking
#60
in Electronics & Technology
Reply Time
1785h 50m
Review Distribution
1.2|9 Reviews
Jul '25 - Jun '26
Recent reviews (9)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
15 Apr 2026, 15:17
Techno Junk
I recently bought an Epson L3250, the most user-unfriendly piece of techno junk ever devised. The lengthy print time is a joke and every time I try to scan it keeps saying communication error. After trying everything recommended to sort it out, I have given up and am throwing it out. Will revert to an HP printer I had previously, which worked simply and seamlessly but used ridiculously overpriced cartridges.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
15 Apr 2026, 15:17
Techno Junk
I recently bought an Epson L3250, the most user-unfriendly piece of techno junk ever devised. The lengthy print time is a joke and every time I try to scan it keeps saying communication error. After trying everything recommended to sort it out, I have given up and am throwing it out. Will revert to an HP printer I had previously, which worked simply and seamlessly but used ridiculously overpriced cartridges.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
13 Apr 2026, 11:06
Horrible product
In last 4 years we bought 3 different epson printers all of them have same problem if it’s ink issues, system failure, and always says out of papers while the papers you loaded, no customer services and that thing they call partnered repair partserve it’s a nightmare to deal with them, at least after 4 years of wasting, i have made the best decision to buy two brother printer 🤮🤮
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
13 Apr 2026, 11:06
Horrible product
In last 4 years we bought 3 different epson printers all of them have same problem if it’s ink issues, system failure, and always says out of papers while the papers you loaded, no customer services and that thing they call partnered repair partserve it’s a nightmare to deal with them, at least after 4 years of wasting, i have made the best decision to buy two brother printer 🤮🤮
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
23 Mar 2026, 12:40
Poor print quality and user unfriendly
Bought an Epson 3250 Eco Tank printer to replace an HP cartridge printer in order to reduce ink costs. Mistake. The Epson print quality is greatly inferior and the operation is far less user friendly. A very disappointing experience. I will reluctantly use it until the ink runs out and then revert to HP again.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
23 Mar 2026, 12:40
Poor print quality and user unfriendly
Bought an Epson 3250 Eco Tank printer to replace an HP cartridge printer in order to reduce ink costs. Mistake. The Epson print quality is greatly inferior and the operation is far less user friendly. A very disappointing experience. I will reluctantly use it until the ink runs out and then revert to HP again.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
9 Mar 2026, 16:38
Epson SA - no accountability for their defective products
Epson is responsible for using repair partners at their demise. This review is pending the outcome of my query. To provide context I booked an Epson printer in for repair whilst under warranty. It was returned to me with an amazing list of new parts during the festive period however it failed to work and the exact issues persisted from before. Ethical or non ethical business practise - were the parts actually changed? Printer has been with Partserv since January and now the fault is mine as it now falls out of warranty period. Partserv went on further to confirm delays were created by Epson delay in approval. Epson denies any doing and goes onto confirm that issue lies with partner's - "Partserv" . Makro is in the dark and so am I?? I placed two calls to Partserv today requesting to speak to an authoritive figure but to no avail. Humbly awaiting a response. I just need the printer repaired as it was supposed to be, I think that's fair. JND44644
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
9 Mar 2026, 16:38
Epson SA - no accountability for their defective products
Epson is responsible for using repair partners at their demise. This review is pending the outcome of my query. To provide context I booked an Epson printer in for repair whilst under warranty. It was returned to me with an amazing list of new parts during the festive period however it failed to work and the exact issues persisted from before. Ethical or non ethical business practise - were the parts actually changed? Printer has been with Partserv since January and now the fault is mine as it now falls out of warranty period. Partserv went on further to confirm delays were created by Epson delay in approval. Epson denies any doing and goes onto confirm that issue lies with partner's - "Partserv" . Makro is in the dark and so am I?? I placed two calls to Partserv today requesting to speak to an authoritive figure but to no avail. Humbly awaiting a response. I just need the printer repaired as it was supposed to be, I think that's fair. JND44644
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 Mar 2026, 15:29
Epson DO NOT honor their printer warranties.
I share the same frustrations as everyone else that has complained on this forum. I have a Epson M1170 that has an extended warrantee. It was sent to Partserve for repairs and I spent months waiting for parts to arrive. Eventually was told it was unrepairable and to claim a credit from the supplier. Contacted Makro with all the relevant docs who said the claim is against Epson. Contacted Epson Customer service with the invoice and partserve report stating it has been written off. I emailed back and forth with Epson Customer Service who said they only refund within 14 days and wouldn't replace either. Of course several emails later asking what does the warranty actually cover then and got no definite answer. Customer Service were adamant they were not going to help in any way and said I needed to submit a formal complaint. Still not sure why the complaints department now needed to get involved but did this and then it went back and forth between the Epson Complaints dept asking Partserve for the repair history, then a proof of purchase, then a CRU slip. After all of this I have now been told by Epson's Complaint department its not an Epson problem after all but a Makro problem and to go back to them and ask for a refund/replacement. I asked why I had been emailing back and forth all week to two Epson departments when all along they were just going tell me, can't help go back to who you bought it from. Why ask for endless documents when they had no intention of replacing the printer, seems such a waste of everyone's time. I have asked why give a warrantee when Epson have no intention of honoring it either. It has been a time consuming, frustrating and disappointing experience. I think both Epson Customer Service and their Complaints department's route is just to make it so difficult and time consuming that you give up. The moral to my story, there is NO customer service or warranty when you buy an Epson printer. Save yourself a lot of hassle and stick to HP.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
5 Mar 2026, 15:29
Epson DO NOT honor their printer warranties.
I share the same frustrations as everyone else that has complained on this forum. I have a Epson M1170 that has an extended warrantee. It was sent to Partserve for repairs and I spent months waiting for parts to arrive. Eventually was told it was unrepairable and to claim a credit from the supplier. Contacted Makro with all the relevant docs who said the claim is against Epson. Contacted Epson Customer service with the invoice and partserve report stating it has been written off. I emailed back and forth with Epson Customer Service who said they only refund within 14 days and wouldn't replace either. Of course several emails later asking what does the warranty actually cover then and got no definite answer. Customer Service were adamant they were not going to help in any way and said I needed to submit a formal complaint. Still not sure why the complaints department now needed to get involved but did this and then it went back and forth between the Epson Complaints dept asking Partserve for the repair history, then a proof of purchase, then a CRU slip. After all of this I have now been told by Epson's Complaint department its not an Epson problem after all but a Makro problem and to go back to them and ask for a refund/replacement. I asked why I had been emailing back and forth all week to two Epson departments when all along they were just going tell me, can't help go back to who you bought it from. Why ask for endless documents when they had no intention of replacing the printer, seems such a waste of everyone's time. I have asked why give a warrantee when Epson have no intention of honoring it either. It has been a time consuming, frustrating and disappointing experience. I think both Epson Customer Service and their Complaints department's route is just to make it so difficult and time consuming that you give up. The moral to my story, there is NO customer service or warranty when you buy an Epson printer. Save yourself a lot of hassle and stick to HP.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Feb 2026, 18:44
Poor Quality
We bought a Epson for our new office. 5 months in and we could not fill the ink tank. 3 weeks later and we still waiting for spares. This is the 2nd Epson to be replaced. Not the quality and back up service we expected. Will not buy another one again over rated product.. Will go back to HP.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Feb 2026, 18:44
Poor Quality
We bought a Epson for our new office. 5 months in and we could not fill the ink tank. 3 weeks later and we still waiting for spares. This is the 2nd Epson to be replaced. Not the quality and back up service we expected. Will not buy another one again over rated product.. Will go back to HP.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
2 Nov 2025, 12:54
Espson in tank problems
Where can I go to speak to someone at Epson regarding my Epson ink tank printers? I have had a few printers in the last 6 years. I started with a L120 ink tank and then A120 for sublimation. I got a L3150 Epson ink eventually the blue no longer printed (never had to refill the ink when this happened) I took it to get looked at and it would have cost more than getting a new printer. I got the L3250 worked very well, was very happy and currently I have a similar problem, the blue line is missing in doing a nozzel check. I have done numerous nozel checks and head cleaning and everything ells with no luck and of cause now the ink pad is also full so there goes that one. I had a L4150 in between that I got second hand for sublimation but because you cant get the correct ICC profile for that I bought another L3250 for sublimation and converted the L4150 to normal ink again but then the ink pad was full and I had to send the printer in to get that changed with the reset code. When I got it back I have the same problem as above the blue has missing parts on the nozzel check lines but I can make that my own fault as I used off the market ink and not original (When I bought it it was advertised as original but came here in after market boxes - I should have known on the price) So I use it on my day to day printing where the lines on the pages doesn't really matter, but would have been great to have working printer after all that money was spend on repacing the pad and code). At this time I was about in tears as I really can't constantly have the same issue and keep on having to buy new prints and end up with the same issue and there is no resolution to it. I loved the borderless printing on the 4150 so I got the upgrade L4250 which is more than double in cost of the 3250/3251 I would normally get. But thought it will be better in quality Now my problem with this printer is I constantly have to do a nozzel check and nozzel cleaning. I almost print every day on it and I have to do the nozzel check otherwise I have lines missing on either black or magenta. After doing the nozzel check I ink spots of all the colors on a few pages then it will be fine but I have to reprint them. My major issue is it will make the ink pad full again very quickly having to do it every day and more than once depending on how much I am printing. Suddenly the black or magenta lines will be missing and there is lines all over my pages and really its so frustrating. Especially on how much this printer cost. and if that was the only problem then maybe I can get over it but gosh I just printed 31 pages and I can only use 18 of them as there is ink marks on the corners of the pages and a few it looks like a black skid mark on the paper. Please let me know who I can talk to too find out if there is trick. or extra info or something I can do to not have this problem and/or how to resolve it.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
2 Nov 2025, 12:54
Espson in tank problems
Where can I go to speak to someone at Epson regarding my Epson ink tank printers? I have had a few printers in the last 6 years. I started with a L120 ink tank and then A120 for sublimation. I got a L3150 Epson ink eventually the blue no longer printed (never had to refill the ink when this happened) I took it to get looked at and it would have cost more than getting a new printer. I got the L3250 worked very well, was very happy and currently I have a similar problem, the blue line is missing in doing a nozzel check. I have done numerous nozel checks and head cleaning and everything ells with no luck and of cause now the ink pad is also full so there goes that one. I had a L4150 in between that I got second hand for sublimation but because you cant get the correct ICC profile for that I bought another L3250 for sublimation and converted the L4150 to normal ink again but then the ink pad was full and I had to send the printer in to get that changed with the reset code. When I got it back I have the same problem as above the blue has missing parts on the nozzel check lines but I can make that my own fault as I used off the market ink and not original (When I bought it it was advertised as original but came here in after market boxes - I should have known on the price) So I use it on my day to day printing where the lines on the pages doesn't really matter, but would have been great to have working printer after all that money was spend on repacing the pad and code). At this time I was about in tears as I really can't constantly have the same issue and keep on having to buy new prints and end up with the same issue and there is no resolution to it. I loved the borderless printing on the 4150 so I got the upgrade L4250 which is more than double in cost of the 3250/3251 I would normally get. But thought it will be better in quality Now my problem with this printer is I constantly have to do a nozzel check and nozzel cleaning. I almost print every day on it and I have to do the nozzel check otherwise I have lines missing on either black or magenta. After doing the nozzel check I ink spots of all the colors on a few pages then it will be fine but I have to reprint them. My major issue is it will make the ink pad full again very quickly having to do it every day and more than once depending on how much I am printing. Suddenly the black or magenta lines will be missing and there is lines all over my pages and really its so frustrating. Especially on how much this printer cost. and if that was the only problem then maybe I can get over it but gosh I just printed 31 pages and I can only use 18 of them as there is ink marks on the corners of the pages and a few it looks like a black skid mark on the paper. Please let me know who I can talk to too find out if there is trick. or extra info or something I can do to not have this problem and/or how to resolve it.
0
Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Oct 2025, 08:27
Avoid Epson or you'll pay the cost.
Here's why, in my opinion, you should never buy anything made by Epson. Their authorised repairer in South Africa is Partserv. Look up Partserv on hellopeter. Those reviews exactly match our experience. These are the people you have to deal with any time you need a repair on your Epson projector, printer, whatever. In our experience they are an absolute nightmare to deal with. I will never buy another Epson product again for this exact reason, no matter how good the device, until they find a better repair agent.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
20 Oct 2025, 08:27
Avoid Epson or you'll pay the cost.
Here's why, in my opinion, you should never buy anything made by Epson. Their authorised repairer in South Africa is Partserv. Look up Partserv on hellopeter. Those reviews exactly match our experience. These are the people you have to deal with any time you need a repair on your Epson projector, printer, whatever. In our experience they are an absolute nightmare to deal with. I will never buy another Epson product again for this exact reason, no matter how good the device, until they find a better repair agent.
0
Replies (0)