Active since Jul 2011
15
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15 reviews7 months ago
Avoid Epson or you'll pay the cost.
Here's why, in my opinion, you should never buy anything made by Epson. Their authorised repairer in South Africa is Partserv. Look up Partserv on hellopeter. Those reviews exactly match our experience. These are the people you have to deal with any time you need a repair on your Epson projector, printer, whatever. In our experience they are an absolute nightmare to deal with. I will never buy another Epson product again for this exact reason, no matter how good the device, until they find a better repair agent.
1 reply
8 months ago
You get the quality for which you pay.
Honestly, we've used them several times and we just don't seem to learn from our mistakes. Bottom of the pile for quality. They are the cheapest supplier around but you get what you pay for. Our braai room has six large glass panes in sliding aluminium doors. Two of them replaced by Durbanville glass. The older panels are still in excellent condition 20 years later. The Durbanville glass ones are delaminating after 10. We've also used them for smaller panes and wish we hadn't.
0 replies
8 months ago
Terrible customer service
Had this system installed for years, then it broke and they didn't support it any more, so tried to get a quote to upgrade. Had to chase for over a week to get a response, and then when I did get it, the owner (Jason) was rude beyond belief. "If you are unhappy with our service, you are welcome to spend your hard earned money elsewhere. ", "I’m wasting my time communicating with you", "Enjoy the chlorine" and so on. Do a bit of research, there are other options. We went with Blue Lagoon instead. Not worth putting up with this company. Do what he says - spend your hard-earned money elsewhere - they even recommend that ;-)
0 replies
61 months ago
A disaster from start to finish. Except it's not finished yet... You'll see what we mean...
Settle back, grab a coffee and relax. I would like to share our story of opening a business bank account for the Cape Town Gospel Choir. You may find this cautionary tale helpful as you consider opening a bank account for your charity, NPO or organisation. Some months ago, our board decided to open a bank account as we'd recently launched the choir as an NPO. Our trustees and signatories live in separate areas and so we decided that the best thing would be to go through FNB's online application process. They advertise that you can open an account online. So we went about getting mandates signed, application forms completed, and submitted it all. We supplied our NPO number, and all the relevant information, and explained that though we had supplied the confirmation letter from the Department of Social Development, we hadn't received our certificate yet as it was in the process of being sent from Pretoria to the provincial authority - though they could even find us listed on the DSD website as a registered NPO. All went well until we hit the first roadblock. They insisted on the actual certificate. We went back and forth on this for a few weeks, supplying the paperwork from the DSD, but to no avail. So we said, ok, let's just open the account as a voluntary association. Our replies to emails disappeared into a black hole. More often than not, if you replied with a question, you were simply resent the original email, with no explanation. They couldn't be bothered answering. "DO AS YOU ARE TOLD!" was the prevailing attitude we read in the emails. Eventually, after weeks and weeks of this, we gave up. We sent an email saying - please close this account and application. But no! FNB won't have that! We were repeatedly pestered for documentation we explained we didn't yet have. First they wouldn't open the account, now they wouldn't close it. Phone calls were pointless. We were passed in hour-long calls from department to department - five, six, seven, eight different people all saying, "oh it's not me you want, it's someone else..." inevitably ending up with you back at the department in which you started. Slopey shoulders everywhere, no-one willing to actually work. Just pass on to someone else as quickly as you can. Sometimes they'd promise to call you back "within 48 hours". Did this ever happen? HAH! Never! Of course it never happened. Then, one day, we managed to get our hands on our shiney new NPO certificate. "Now" we thought, "now, they will listen to us! Now all the obstacles will tumble out of our way and our new bank account will be up and running in only a few days." O foolish board. Of course that didn't happen. Just deposit some money into the account and all will be well, they said. So we did. And was it well? Of course not! Now there was another reason that the account could not be activated. There was a nother form that needed completed - one they hadn't told us about before. We completed them and sent them back. More phonecalls. More missed call-backs, more long phonecalls in which you never spoke to one department for more than 5 minutes before being told you needed to speak to someone else. Finally, last friday, we spoke to someone in Business banking who promised that someone would call Monday morning, from online enterprise. And they did! Finally, we're getting somewhere! We still had no access to online banking, though we were assured the bank account had been opened. They called! To tell us we had to go to the branch because "while I can see on the system that you signed a mandate, it's not on my system at online banking, so I can't do anything unless you come to the branch and sign another one." So, that was it. You can open an account at a physical branch online, but you can't open an online account without going into a physical branch. Is that what you're telling me? We explained again that visiting the branch wasn't possible, which is why we went down the online road. Can't you get the documentation from the other department? She'll check. And call me back. She did actually call me back. To give me the number for the buisiness banking department. So we could ask them to load the mandate onto the online banking system. This is the department we'd started in six months ago. "Isn't this your internal problem?" I asked, "Shouldn't you be handling this and coming back to the customer with a solution?" I asked for the name of the most senior person in FNB to whom I could lodge a complaint. We'd started opening this account in mid January. It's mid June now. And we still don't have access, despite providing every piece of documentation they requested. "I'll call you back" she said. And the line went dead. (This is a repeat post, as the original had an error. Thanks HP for fixing).
2 replies
62 months ago
American Express South Africa run by Nedbank - the worst Amex card in the world?
So everywhere you look, American Express is touted as the card to have for travellers. And internationally that may well be the case. In fact, I used to hold a UK Amex platinum card before returning to SA. Here's the list of Amex airline partners overseas (according to valuepenguin): Aer Lingus Aeromexico Air Canada Air France/KLM Alitalia ANA Avianca British Airways Cathay Pacific Delta El Al Emirates Etihad Hawaiian Airlines Iberia JetBlue Qantas Singapore Virgin Atlantic Now here's the list Nedbank (who operate Amex in SA) give you: British Airways Mango (are they still flying??) South African Airways (bankrupt, haven't flown since forever) Virgin Atlantic (only flies to Joburg) So: Star Alliance carriers (that are flying): none Skyteam carriers: none One World carriers: one Go on, log in to the membershiprewards.co.za website sometime. Try looking up car rental partners. One: Avis. And when you click on it you get (for at least the last 5 years!!) this message: "This page has returned no results. Please refine your search or filter." Try clicking on "business travel" partners. You get the same result. Overseas Amex partners with Hilton, Marriott and others. Many years ago I contacted them to ask these questions. I was thanked and told they were working on it. Nothing has changed. Amex appears to be a Nedbank afterthought. Here's hoping someone else takes it over soon. My opinion: Don't waste your time with Amex in SA. They don't live up to the brand, in fact, my view is that they severely damage the Amex brand. One of these days Amex Intl is gonna wake up and notice this, but in the meantime it's not worth the money.
0 replies
63 months ago
Misleading delivery schedules, stock availability.
Ordering a UPS from them. On website it says "shipping in 2-4 working days". No "out of stock notice". Once paid, order status shows as "Stock on order" with an expected delivery date 7-10 days in the future. I phoned them and complained. Woman, disinterested, said "ok, is there anything else we can help you with?". I placed order on Monday morning. She said 4 working days from Monday is next Monday. So within their rights to ship then, and their website is correct. These people can't count. Don't give them your money.
0 replies
71 months ago
A great service
We've used these guys since the start of the lockdown in March at least weekly, often more than that. Out of more than 25 orders in that period, I can say in our experience that they're probably the best in the business at grocery delivery. Fast service, accurate orders (but remember to select alternatives or "leave it out" for substitutions. Our only negatives tend to have been when we forgot to do that and got something we didn't really want. Only once did they deliver the wrong item, and they refunded the cost promptly. Highly recommend.
0 replies
71 months ago
Stay away
Stay far away. Wish we'd read the reviews before ordering. Suffice to say that we had a very similar experience. Something shown as "in stock" turned out to be nothing of the sort. Got our refund after a while.
1 reply
79 months ago
Worst website/app ever
So I went to the Pizza Hut website to order, and it suggested I use their new app. So I downloaded it and tried to place an order on the new app. But when it gets to the 3d secure payment page, no code is sent, which is probably just as well, cos there's nowhere to enter it if they did send it. You're just left watching a timer count down from 15 minutes to when your order is cancelled. Then I go to the website, and log in. It shows this order as a recent order but no way to pay for it. And nowhere anywhere on the screen is there an icon for your shopping cart. But when you click to re-order it says, are you sure you want to empty your cart. No, I don't! I want my pizza! Finding the login button was hard enough. There isn’t one – at the very bottom of the page in small text there’s a login link. So then I get this email that says you didn't finish your order, and just to hit reply to contact us. And at the bottom of the email it says this is an auto-generated email, please do not hit reply to it. And so I click the links in the email to finish the order, and I get an “ooops! We can’t seem to find the page you’re looking for” message. So I click Go Home. Where I'm told to download the app to place my order. This is, without question, the absolutely worst commercial website I have ever seen, with the worst app integration, and the worst customer experience.
0 replies
83 months ago
Discovery Gap Cover. Worth the money? We think not.
Discovery South Africa (Gap Cover) have refused to cover my wife's operation leaving us some R40,000 out of pocket. We’d like to share our experience of Discovery South Africa Gap Cover for any thinking about taking it out. We took out the policy at the start of 2019. We were sent an offer letter explaining what was covered and that there was a mandatory waiting period of one year for some procedures. Here’s the relevant passage from the policy letter entitled “waiting periods explained”: “An automatic 12 months exclusion waiting period applies for any claims directly or indirectly related to ... scopes (all minimally invasive scopes such as endoscopies, hysteroscopy, arthroscopy) ...” We accepted that and didn’t bother putting in a claim for a colonoscopy in March, knowing based on the description that it wasn’t covered. You’ll note it explains specifically what it means by “scopes”. In July my wife experienced pain and following an MRI they discovered a slipped disc in her neck requiring urgent spinal surgery. The doctor supplied us with a list of procedures (called ICD10 codes) that we passed to Discovery Gap Cover and we phoned and asked them if these specific codes were covered or if they were affected by the waiting period. In two extended phone calls Discovery South Africa refused to answer the question. They said they couldn’t answer because the surgeon may do something different on the day, and the codes may change. We said we were sure that was an answer to some question, but not the one we asked. We were asking if these specific ICD10 codes were subject to a waiting period. Again and again they refused to answer. We’ve asked for copies of the recordings of these calls, but have not yet received them. We went ahead with the surgery, and Discovery Gap Cover then used those exact same IDC10 codes to deny cover, citing a waiting period for scopes. They made this decision since the doctor used a micro-scope during the surgery. This even though the scope was used during open surgery (she has the 10cm scar to prove it) and doesn’t in any way match the exclusion for “minimally invasive scopes” to which we had agreed on taking out the cover. Discovery won’t tell you which ICD10 codes are excluded until after the event for which you’ve paid them for cover. You have to sign the contract for the cover based on the description in the letter, not the specific ICD10 codes that are excluded. You have to take a leap of faith. So we appealed. They denied cover again for the same reason, citing the ICD10 codes we’d provided. The same ICD10 codes they won’t tell you aren’t covered. But these secret codes don’t match the description of the cover that is supplied when you take it out. And they not only refused to cover the cost of the scope, but the entire operation, the consultancy fees, the MRI that was several days before the op, anything related to her condition – all because the surgeon used a scope in the subsequent operation. Imagine you had taken out travel insurance, but in the policy there was an exclusion for certain colour suitcases. So before your trip, you phone them up to find out if your blue suitcase is excluded from cover. “Are you making a claim sir?” “No, I’m just going on a trip and want to know if my suitcase is excluded” “I’m sorry we can’t tell you if blue suitcases are excluded until you make a claim, because we don’t know if the suitcase you might claim on will be blue” “I’m not asking about some fantasy future claim. I’m asking if you exclude blue suitcases in the first year of the policy...” “I’m sorry, we won’t answer that sir” So you take your blue suitcase, because you have no idea which one they’ll exclude. You lose your suitcase. And when you put in your claim, it is denied because there is an exclusion for green suitcases. But what is more – you lost your suitcase because the plane crashed and you broke your arms and legs. And that’s not covered either, because you took a blue suitcase with you that they classed in a secret document as green. If they’d told you in advance that your blue suitcase was classed as green in their secret document and that green suitcases were excluded, you’d have taken your red suitcase just to be safe. In the medical example, you’d have spoken to the surgeon, and said that this particular part of the procedure is not covered by my insurance, in fact it invalidates the entire claim. “So what are my treatment options?” you’d ask. “Can we ensure that we use a treatment that is covered by my insurance policy?”. But you can't do that, because they won't tell you specifically what procedures are (not) covered by your policy until after you have them. This enables them to deny far more claims than they otherwise would. Though friends, countrymen, I’m sure that’s not their motivation, for Discovery is a company run by honorable men. So that’s our story. We’re not making a recommendation to you on Discovery South Africa Gap Cover. Make up your own mind. This was our personal experience.
4 replies
Review Distribution
5 Star
2 (13.333333333333334%)
4 Star
1 (6.666666666666667%)
3 Star
0 (0%)
2 Star
2 (13.333333333333334%)
1 Star
10 (66.66666666666667%)