KW
Keith W
Active since Mar 2019
8
Reviews
0
Industries
Reviews
8 reviews31 months ago
MTS the best ISP
I have been using Mind The Speed for a few years now and have not had any problems with their service. Their communications are good and their service tops. In respect of my particular fiber connection they are at a big disadvantage because the network provider for my area is VUMATEL, and their backbone does suffer from latency and dropout issues. So I do recommend MTS for an ISP.
1 reply
42 months ago
Total lack of support from Britbox
For anyone considering using Britbox, consider it carefully. Whilst they do have some very good up to date content there is a lot of very old content that the younger member of a family may not appreciate. But that is not their main problem. Their support is not existent. I use 4 other streaming services besides Britbox and do not experience a single problem with any of them. But with Britbox I suffer constant drop out (buffering) problems. Two days ago, my wife was watching an episode of a series and up came one their common messages "Sorry we cannot connect to the service now, please try again later". Constantly the dreaded blue rotating circle appears, and the service stops dead. After multiple emails to their "support" desk and a stinking response to a request for feedback on their service (which they did not respond to), nothing has improved, but rater got worse.
0 replies
50 months ago
Really bad customer abuse
For those who electrical work doing on their house, think before you choose who to do it. I chose Andrew's Electrical (Otherwise known as A&A), to do the work, despite them messing me around with the quote process. They wrote several “Get out” clauses into their quote, such as they were not liable for any damage they do. I told the them I would not accept the quote on that basis and they removed them from the quote. I signed and returned the quote on 30th August 2021. Eventually, after multiple promised start dates, they started the work on 19th October 2021, i.e. two and a half months later. They did most of the work, and as far as I can tell, it was reasonably well done, with the exception they had not finished the job. Despite being called back to finish up, and being reminded when the presented their invoice (22nd October 2021 i.e. two days later), they did not come and finish the job. After multiple attempts to get them to come and finish the job, I gave up trying because their inability to keep a promise. However, “out of the blue” on the 16th February 2022, i.e. four and a half months later I received an email asking if they could come and finish “the final saddle” on Friday the 18th. Unfortunately, I was in hospital then and they agreed to change the date to Friday 4th March 2022. Needless to say, they did not turn up. So, I called their office to complain and the lady on the line was so surprised and said “I will look into it and call you back”. She never called back. By this time, I was totally fed up with them and on 14th March 2022 (i.e. 10 days later) I sent a strongly worded email to that effect. It’s now 20th April 2022 and still no reply. Keith W.
0 replies
51 months ago
SIW great service
I read other reviews on Hello Peter and was shocked by them. They certainly did not reflect my experience of SIW. I have been dealing with them for some time now and have had nothing but brilliant service from them. Whenever I have been at their warehouse there was always many customers buying solar items. Indeed, I think they are a victim of their own success. They have grown so rapidly because of their great service and perhaps are now struggling to jeep up. Keith
0 replies
57 months ago
SR81 controller settings
I needed to have the installation of my solar water heating system done in an unusual way and Solar Advice accommodated me with that. Subsequently there was a need to call out their technician to help me with an issue, which ended up being being one of understanding. Their head of installations, Ben, was happy to assist. So thanks to him and Solar Advice the issue is resolved.
1 reply
59 months ago
Value of review sites
Being dissatisfied with my current VUMATEL based ISP I decided that it was time to move on. So I started looking at reviews of the available ISPs using Hellopeter and other review sites. What became clear was that: * All of the ISPs reviewed were dreadful according to the reviewers (Welcome to modern South Africa) * There was a huge disparity of the pictures painted by the review sites. i.e. one site showed all six stars for one ISP whilst the others showed 97% one star. * Even in Hellopeter's site there was a huge disparity of reviews i.e. 90% one star and 10% six star for most ISPs. So the questions this poses for me are: * Which review sites can I, or any one else, trust? * Do the ISPs write bogus reviews of themselves giving only sixes? * Do ISPs write ****py reviews of their competitors giving one star and submit them to the review site? Most important of all, do any of the review sites ever check any of the reviews submitted for validity? Keith White
2 replies
61 months ago
How VUMATEL respond to customer complaints
In my previous review of VUMATEL there were two issues, these being, a network issue and the other the lousy physical network installation. Thankfully, there is one part of VUMATEL that is good. Jamie Holdsworth's technicians quickly arrived to resolve the network issue. So, well done to them. On the other issue though, VUMATEL yet again proved how lame they are. Their response via Hellopeter was that a private email had been sent to me, and this is the dialog that followed: VUMATEL: Thank you for reaching out to us, may we kindly request you provide us with your Vuma ticket number? Me: As I said in my original message "Now I don't call the ISP I just do the process." So there is no ticket number. VUMATEL: The ticket is vital for us to investigate, it's a process that we can't escalate without. We ask you to get the ticket logged, attached to it should be the speedtest, In regards to the installation, which you also mentioned to have been satisfactory, traceroutes, and ping test. The speed test should be done by a LAN cable. please attach pictures to the ticket which show the areas you are concerned about. ME: No ticket is required as the network problem seams to have been fixed (by Jamie Holdsworth and his team). They were excellent. Regarding your request for pictures of the installation issues, that's a definite NO and you will understand why if you read on. Despite promises of professionalism from VUMATEL the people that were allocated by them to do the work of installing the network were mostly "off the street labor" who had no clue what they were doing and when told what to do often did not follow instruction. They were shuffled around to other nearby installations and on one unfortunate occasion one "worker" was left at our complex with compactor, which he could not start (I had to show him how) and he did not know how to work. The poor man was left at our complex until late at night with no means of getting food or drink or getting home. We had to feed and give him drink. Even the network technicians had to have 4 attempts to try and get the network working into my property, but the work done yesterday by Jamie's team showed clearly that they did not get the network configuration settings right, after all those attempts. We have had to repair underground water pipes because they were damaged during the installation despite the fact that the onsite foreman was informed of where those pipes were, so that he could make sure that his people did not damage them. Because of the ongoing daily problems, I was constantly calling project managers, managers and others in VUMATEL to get things/issues resolved. These people eventually stopped answering their phones because they were bombarded with complaints, not only from me but other unhappy people. Out of sheer frustration I went to the VUMATEL offices in Randburg and after a long wait eventually got some attention. People were sent to our complex to sort the problems out. But they didn't. We still have driveways with dips and hollows in them, cement and concrete which is a cracked eyesore around junction boxes, none of which are level with the surrounding driveway bricks, which was one of the complaints they were supposed to fix. So, sorry Sophy, I am not inclined to do any more to assist VUMATEL with it's mess-sups. VUMATEL must just do the right thing and sort out their mess. There has been no further response from VUMATEL, and as far as I am concerned this dialog shows clearly that VUMATEL are only interested in their staff "Sticking to the rules" and not so much on resolving customer complaints. Consequently the respondent (Sophy) was only interested in the customer "jumping to" and falling in line with VUMATEL's procedures and INSTRUCTING the customer to do speed tests, Traceroutes and Ping tests, (which must be done by LAN cable) rather looking at what needs to be to solve the problems. Beware prospective VUMATEL customer. Keith White
0 replies
61 months ago
Lousy VUMATEL
Unfortunately due to the lack of thought by the responsible authorities (or maybe its more devious than that) fiber internet providers are allowed to create cozy little "Lock in" situations where there can be no competition and consequently they can charge what they like and maybe respond to problems when they feel like it, or maybe not. I tried to make a complaint to VUMATEL about their poor performance following their published complaints procedure by sending an email to "[email protected]". What I got by return was an email from Microsoft saying "Your message to [email protected] couldn't be delivered. The group directors only accepts messages from people in its organization or on its allowed senders list, and your email address isn't on the list." So either they are totally incompetent by not updating their complaints procedure or they are deliberately isolating themselves from complaints. My advice to anyone thinking of having fiber internet installed, steer well clear of VUMATEL. If you don't you will more than likely be highly disappointed. Keith.
1 reply
Review Distribution
5 Star
2 (25%)
4 Star
1 (12.5%)
3 Star
2 (25%)
2 Star
1 (12.5%)
1 Star
2 (25%)