QL
Quinton L
Active since Feb 2019
7
Reviews
0
Industries
Reviews
7 reviews53 months ago
Discovery refusing to cancel my policy
I cancelled my policy in December after struggling numerous times to actually receive my policy that I got told to move from my current insurer. I was eventually contacted by Xolani Shangase who sent me the policy, I made it clear to him that I am not interested but will look at the policy. Please go listen to the phone recordings. He told me he will move the starting date to end of Jan but I still wasn’t interested but said I will have a look. I sent him an e-mail on 4 Jan 22 stating that I still was not interested in the policy. Got no further response from him and this policy was never cancelled as per numerous requests. Yet a debit order goes off! Now how am I supposed to pay Outsurance my chosen insurance as Discovery feels they may make my choice for me. Absolutely ridiculous. I will reverse this debit order and I would like Discovey to cancel this policy with immediate effect as I told you I DO NOT WANT YOUR POLICY. If this is how one needs to struggle to get a policy and get it cancelled I can’t even begin to imagine the hassle of putting in a claim and getting it approved.
1 reply
74 months ago
Emergency contact details useless!
Absolutely not impressed and stressed. My card was swallowed by the machine and the emergency number on the machine and internet doesn’t work. Now what do I do????
1 reply
83 months ago
What a disappointing week 11-16 August 2019 at Dikhololo game reserve.
They say first impressions are the most important and in this instance the lasting impression on our family was very disappointing. We arrived at Dikhololo on Sunday to get the keys to a dirty unit and various missing inventory. Which were reported. We had to wait for the place to get cleaned as they were apparently fully booked or so we got told. Yet the unit next to ours were vacant the entire week we were there. The communication from reception was very bad as we constantly got told they will revert back to us and yet we were the ones constantly having to go back to get feedback. We reported missing inventory on Sunday evening, again on Monday and finally only on Tuesday after speaking to someone from maintenance our inventory was corrected. Then not to mention one of their main selling points and the reason we went there in winter time is the indoor heated pool. Which was a disappointment to say the least. As apparently the pump broke the Saturday before our arrival on Sunday and by Tuesday the pool was cold so we couldn’t swim with our little ones. (Not to mention that although the water looks blue due to the lighting it was actually smelly and green in colour) We got told on the Wednesday by one of the public relationship men that they only made the payment on Wednesday to fix the pool they should fix it on Thursday (surprise surprise this didn’t happen) and will only be warmer on Friday which doesn’t help us as that was our final day (not that it would make a difference as it wasn’t fixed when we booked out). We were fortunate enough to be given the opportunity by a nearby game reserve (Dube game reserve) on the Thursday, who when we told them our circumstances, to allow us to spend the day there so the kids can enjoy some swimming in warm water. I ended up being jelous while being there as we walked through Dikhololo you could hear how fellow guests complained about the situation. Whereas at Dube everyone was happy and we had the privilege to speak to a guest there who bragged about the facilities which improved over 2 yrs when he was last there. However we would have loved to come home bragging about Dikhololo now we are just disappointed.
0 replies
83 months ago
A huge shout out to Dube Game Reserve
We as a family would just like to say a huge thank you to Dube game reserve for allowing us the opportunity to spend a day on their resort to allow our children with the opportunity to swim in warm water while on holiday. As Dikhololo the resort we were staying at had issues the entire week with their heated pool and thus the little ones could not swim. Your generosity is greatly appreciated and the feedback we received from people visiting on your resort was very positive and your facilities show the heart warming attitude and gratitude. Once again thank you so much.
0 replies
88 months ago
Wonderful Wimpy to go to
Wimpy Meadowdale Value centre is the place to go to too relax and enjoy a good meal. A huge shout out to Arthur, Shuan and their wonderful staff. Your friendliness and delicious food puts a big smile on our faces and in our tummy’s. We feel like we could be family there not just another customer.
1 reply
88 months ago
Bad service and running of system
I’m so disappointed in the horrific service that I’m receiving from Fedhealth. I was considering moving medical aids due to receiving horrible service with two seperate incidences in 2018. Thus I send my letter to terminate my contract for end of Feb 2019. Not responding to my email I eventually contacted them telephonically they said I need to email again. Once I found out they amalgamating with another scheme I decided to stay a Fedhealth member as I have a 1 and 3 yr old to think about. I contacted them telephonically again to say I no longer wish to terminate my contract and even with drew money from the vault. Now I received a letter to say my contract is terminated. When I phoned them 13/3 they stated they have no confirmation that I said I want to stay a member even though I have a ref and they have the cheeck to say I must pay the money I took from vault even though I haven’t used anything. My 1 yr old is ill now I can’t go to the dr because of this issue and error on this side.
4 replies
89 months ago
Bank card not delivered
They contacted me 2 weeks ago 1/2 to arrange delivery for my FNB card. I got told that although I selected online that I will collect my card from my branch they informed me there are additional charges to deliver to my branch and better to deliver to my workplace. So as I then agreed to get it delivered to my workplace. I got told it will be here within 3-5 working days which should have been on Fri 8/2 at the latest. Since then I haven’t heard from them and still don’t have my card. I emailed them this week with no response from them today 15/2 contacted them. I got told that they were at my place of work yet they did not contact me when they were and I didn’t get my card So to deliver my card again they need to reopen and I still have to wait. My card has already expired so I cant even use my card. And now I still need to wait till possibly Monday if they can assist and if they can’t I still don’t know when I will get my card. This is very frustrating and a huge inconvenience.
2 replies
Review Distribution
5 Star
2 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (71.42857142857143%)