NH
Nomcebo H
Active since Jan 2019
14
Reviews
0
Industries
Reviews
14 reviews1 month ago
Water leak inside the room Bon Hotel Waterfront Richards Bay
The stay was nice until water started dripping woke up around 3h30 AM we were up since that time, almost tripped on my way to turn the lights on . We called room service only to discover the room next to us was dripping water they brought towels and to top things off , they switched the water off meanwhile they said the leak was from the top floor , why would you switch water off , maintenance only came to switch water back on , the floor is still wet it was very disappointing as we were swapped to use this room when we got here , but we had initially booked another room which makes me suspect they knew there was a leak , moved the soccer player to a room with no issues and made us use this faulty one , they better fix those leaks and stop hoping to find guests that will be understanding .
0 replies
1 month ago
ICebolethu horrible service and late coming with zero communication
Horrible service from Icebolethu Port shepstone branch , these people don’t respect families we are just stats , we made a booking well in-advance , people travelling all the way from Mooi river and New castle who had to wait , the lack of communication is appalling , they came an hour and 14 minutes , we paid extra for a holiday service at the Cremation and they had to wait because of ICebolethu , will definetly change the service provider , this is such a sensitive time to be treated like this . They should take this review to improve their service .
2 replies
3 months ago
Gatvol with Standard bank stating i'm in arrears when I've made advanced payment
Clearly the back office people need to go back on training , tell me why would I make an advance payment then when I call the contact centre Noluvo advised me my account is in arrears , she then routed me to Collections where I spoke to a guy who advised me they have no record of me owing the bank , who rudely transferred me to the queue , spoke to another consultant who also verified I'm in arrears , meaning if I never called I would have been flagged as a bad payer when in fact I've made extra payment . This is super disappointing , I'm gatvol with this bank . I got a letter stating my premium has been reduced , the consultant is confirming my instalment hasn't been reduced , is everyone using a different system ? what madness is this ?????
2 replies
3 months ago
Standard bank Service failure
I honestly regret why I took car finance with standard bank , the amount of admin I have to go through . I increased my premium accepted the mandate , but the bank is not debiting . When I enquired on the digital platform Ntombifuthi takes forever to answer and she terminated the chat , I sent a message on Linkedin the busy responded but only called when I complained for the second time and by that time I had already reached out to contact centre spoke to Linda who also advised me that the debit order is active , and she doesn’t know why they didn’t debit . Linda also checked with her other colleagues but nobody could understand why the debit order didn’t go off my account , she further advised she will investigate further and provide feedback the next day @ 16h00 to date she hasn’t called , not sure if the business wants me to drop this when I just financed the car , how can I trust Standard bank after this clearly I don’t take priority in their business . The service is appalling , all this suffering for making extra payment . Whether client is small or big ,you provide excellent service what matters is client retention . Niyanyanyisa shame .
1 reply
4 months ago
Vovo Telo Amazing service by Angel and Good food
We had an awesome experience with a very welcoming waitress Angel , the food was fresh and very tasty , they had on some soft good music . Will definitely be returning for more 🤩.
0 replies
6 months ago
Poor service from Pineapple insurance , Empty promises
I'm in disbelief , I only Pineapple car insurance last week ,I advised I'll have the tracker installed the same day of cover , and I had another device from the Toyota installed was going to swap for tracker ,when I spoke to Tshepo he advised after sending the tracker certificate my premium will be reviewed , the same day it was installed I emailed Pineapple , then yesterday I got a message advising i'm not covered for theft and hijacking , meanwhile certificate was sent 7 days ago , I called the contact centre I spoke to a consultant ,she advised my premium will not be reduced , yet during the sale I was advised it would drop , paying a low premium for a ****py service isn't worth , apparently they say it's quicker when you call , this is out of turn around time . These people will give me a headache , definitely cancelling . My email has been with an agent unattended for a whole week .
1 reply
8 months ago
Mandisa & Craig awesome service @ Woodford Springfield
Had a wonderful experience with Woodford springfield , We were assisted by Mandisa with the booking , was very clear in terms of the process , offered coffee as it was cold & raining 🙂 ,then once all the payments were processed she handed us over to Craig who was absolutely amazing , even showed us how to keep track of the KM’s , the car was in perfect condition Urban cruiser “even though it’s 1.5 litre I wish it had more power but it handles the gravel like a charm , super spacious . Keep up the good service 👏🏼🫶🏼
1 reply
11 months ago
Frozen account for over 48 hours whilst FICA documents were submitted
I submitted FICA documents over 48 hours affidavit , payslip , proof of residence, ID copy ,there's zero response no contact person accept for an email which is unattended ,made a lot of calls spoke to Carne Sandiswa and no one can give me a straight answer , went to the Cornubia branch and still no assistance but they offered me to speak to a manager ,on whatsapp had a chat with Anele M who advised if I go to the branch I will be assisted "there and then" but to my suprise nil assistance , Zanele also takes forever to reply she advised she can't give a definite TAT . For someone who's been a client since 2011 , this is a ****y service ever .
0 replies
15 months ago
Huge disappointment with Openserve Telkom fibre
Open Serve Telkom fibre connection cut , they don’t wait for the debit date , I would understand if the debit order bounced but they actually cancel it days before the pay day . When I called the call centre , they say the token is expired ,like what does that even mean because I took the contract and accepted the debit on my payday yet they cut the connection without any notification and i’m told to contact accounts department . Why should I be doing so much when this is only my second month . Telkom better sort out this out soon or i’m moving back to my old service provider as i’ve never encountered such issues . Sometimes paying less comes with a lot of headache , each month it means I have to keep following up , make it make sense when money is still to be debited . Stupid token service mxm , they surely need to do better . Take it at your own risk ,you’ve been warned !
0 replies
23 months ago
Syn-sure pathetic service from broker, lack of communication
I was debited a higher amount ,apparently when I was moved from my previous Insurer Lombard to King Price ,Mandisa my broker didn't advise King Price that I had opted for an automatic car hire ,instead now I've been debited a hire amount due to negligence from their side ,to make matters worse this was not communicated to me as a client . All companies have a loss cheque policy if the employee made an error ,the business should account for it . This was a lesson learnt , hope whoever decides to join them is well aware of what to expect, and also ensure everything is clear before signing . It's super disappointing when you're paying for a service and there's no joy ,we pay for peace of mind not this service I'm getting .
0 replies
Review Distribution
5 Star
2 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (85.71428571428571%)