MA
Marisol A
Active since Jan 2019
6
Reviews
0
Industries
Reviews
6 reviews62 months ago
Absolutely no communication from Std Bank
I first emailed standard bank on the 12th of April. I finally got a response on the 17th of April asking me to do the security checks. After I replied to their email, nobody responded again. I emailed again saying the matter has not been addressed. Another consultant emailed me back asking me to do the security checks AGAIN and I then had to repeat the problem. No response to my email. It is now the 27th of April and I am still waiting for a simple response. The gist of my problem is that standard bank has been charging me for over 2 years (the amount I owe now is made up of their monthly bank charge and a R70 overdraft) no one informed me that the account wasn’t closed, my card had expired and yet no one contacted me to tell me that the student card I had was in excess (which it has no overdraft, hence the hefty fees). I received my first statement in April 2021 (a statement from January). This was the first time I had been informed that I owe money.
4 replies
84 months ago
A positive experience with DealnShare
This review is a continuation of a previous review I had written. I had a product from DealnShare delivered to me (very fast delivery) and I was very happy with the product, unfortunately there was a slight fault with the product. I emailed their support team and initially I battled to get ahold of anyone. I posted a review on hello peter and after that the team at DealnShare really redeemed themselves. My complaint was dealt with swiftly and the team went above and beyond to correct their errors. Thank you DealnShare for your willingness to look after your customers and how you went above and beyond to make sure I left this situation with a positive view of DealnShare.
0 replies
85 months ago
Complete lack of customer service
The service at Irepair in The Pavilion Westville is absolutely shocking. The people working at the desk display terrible customer service. You can stand there for 5 minutes while they are on the phone or talking to someone, without so much as an acknowledgement that you are standing there. The one lady that works there has such a rude phone manner and displayed no desire to help, shrugging off any queries we had. To add insult to injury, when asking for a damage report on a phone that only need the front screen fixed, we were quoted R3000 for a replacement back cover that wasn’t even scratched. (Iphone 8) There is no effort to provide good customer service. Needless to say I will never use their services and will recommend everyone that asks me to do the same.
0 replies
85 months ago
No customer service
On the 29th of May I purchased i12 tsw EarPods. The process went smoothly and the delivery time was quick as they arrived on the 5th of June. However since I have received the EarPods, I had a few queries regarding the operations and how to pair my EarPods as they were not paired to each other. That problem was eventually resolved and now the right EarPod cuts out every 5-10 minutes for a few seconds. The customer service has been absolutely shocking. I have been waiting since the 9th of June for a response. They claim to have a 24 hr customer service line, yet it has taken them over 9 days to respond to me. I would never recommend this site to anybody as I feel they are completely unreliable.
2 replies
90 months ago
FNB On The Go false advertising
On the 1st of December, I attempted to redeem the incredible voucher that had been advertised EVERYWHERE, fnb on the go, where you receive a free wimpy meal. It was perfect because me and my friends were traveling by car to Joburg. So we double check that the engender we are at is one of the advertised stops where we can redeem our voucher, it is. We eat our food and when it comes time to pay the bill, the manager says oh no we can’t do those here as it hasn’t been working. They’ve asked fnb to take it off the advertising but they haven’t. So we obviously had to pay for our meals. As soon as I got out the wimpy, I called the ebucks customer care line and spoke to a lovely lady who assured me everything would be sorted out quickly and that they would refund me that money. She asked that I email her with my details, which I did. It has now been almost 2 months and absolutely no response from fnb. It’s not a huge amount of money but the lack of follow up makes me question if I ever have a real problem, what will the response be. Will I have to wait 2 months before anything is resolved?
5 replies
90 months ago
No response from Sportscene online
So on the 26th of December 2018, I cancelled an online order for some shoes that I had made as I realized they were not going to arrive by the time I needed them due to all the public holidays. (My bad planning) I was informed that it was no problem and that once my purchase was cancelled and returned to the distribution centre, (they told me 1-3 days to process the cancellation and then a further 3-5 to be scanned into the distribution centre). On the 9th of January I was still waiting for an update as to what was happening with my refund and was told that I had to wait an additional 1-2 day while they forwarded my request to the relevant department. On the 14th of January, I once again requested some information on what was happening with my order and was then told “Please be advised that we have escalated this to the relevant Department – we will touch base with you as soon as feedback is given.” On the 17th of January I emailed customer service to tell them the whole story and have yet to receive a response. It is now the 18th of January and I have waited almost a month for decent feedback for which I have had none. Bearing in mind my refund should be R1600.00. I do hope they get their act together and sort this out.
5 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (16.666666666666668%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
4 (66.66666666666667%)