MG
Mike G
Active since Dec 2018
10
Reviews
0
Industries
Reviews
10 reviews29 months ago
Poor service at Makro
On Friday 19 January 2024 I reviewed on this site a very poor experience that I had with customer management and customer experience at the local Makro. The initial response from Makro was quick--2 emails and a long, late afternoon phone call from the Makro Hello Peter Team. I had hope of some sort of resolution--but the silence since then has been deafening! It seems that Makro is just going through the motions, not intending to actually do anything.
1 reply
29 months ago
Very poor customer service experience
I was today exposed to a very poor example of a company hiding behind its rules with no customer care and certainly no concern for customer satisfaction. Let me be open and upfront--the whole experience was based on my mistake and Makro Woodmead's very poor implementation of the basics of customer service and concern for customer satisfaction. My mistake was to believe that Makro would stand behind the quality of the products it sells AND to believe that Makro Woodmead would be concerned about their customer's experience. I was wrong on both counts! Makro Woodmead's point of view appears to be that the customer is wrong! Details of my experience: I purchased (on Wednesday 17 January 2024) a suitcase that I was to use on an international flight. This is an important point--the intent was that the suitcase would be strong enough to survive the mistreatment that all luggage experiences on flights--local or international! On Thursday 18 January 2024 my wife noticed that one of the corner reinforcing inserts was cracked. Today, Friday 19 January 2024 I returned to Makro Woodmead to exchange the suitcase for one that was not damaged to be met by an attitude that can best be described as unhelpful. The position taken by both the salesperson and her manager was that I must have abused the product (dropped it, etc). That the product was clearly not up to the intended use (as luggage to be used on an international flight) was irrelevant. The only action that they would consider was to send the suitcase back to the manufacturer for assessment--to take at least 6 weeks! And since the manager involved in the debate thought that I had abused the suitcase concerned the suitcase would not be exchanged no matter the assessment from the manufacturer. I have no choice but to use this suitcase--I leave on my travels within the next 10 days. BUT I will not use Makro Woodmead for any purchases unless they are the only source, in other words where I have no choice but to risk being abused again! My advice to all readers--check in great detail every aspect (quality and or intended use) of the purchases of durable or semi-durable products that you make at Makro before you go through the checkout BECAUSE once you have paid for those products any problems that you might have will be your fault. Makro will not deviate from its own rules which are designed to protect Makro and to try to place any cost/inconvenience on the customer.
1 reply
32 months ago
Excellent service
Last Thursday we were told by our appliance technician that our Freezer was DEAD--beyond repair with no spares available anywhere! Friday morning at 11H00 we visited the Hirsch's branch in Waterfall, Midrand--we knew what brand and fridge/freezer set we wanted. By 17H30 on that Friday we had received the ordered appliances and the Hirsch's team had installed them for us! Great service from all involved--sales through warehouse. Everyone!
0 replies
51 months ago
BritBox not loading and no useful support
BritBox is not functioning. At the end of December 2021 I bought a year's subscription and until recently (one week ago) I could watch the few really interesting and new shows that attracted me. BUT over the last week all I can get is a screen that shows that the App is connecting/downloading and nothing else. I have tried to use the BritBox helps lines but no help there at all! I know of several other people who have the same problem. At the present level of usefulness BritBox is a monumental waste of money unless this issue is resolved ASAP.
0 replies
65 months ago
Good experience at Netcare Sunninghill Hospital
Hospitals and clinics are the source of so many bad stories at the present. However over the 2 months of December 2020 and January 2021 my wife's experience of the service and people at this hospital has been excellent. Everyone, from the most senior medical professionals to the porters, were pleasant and helpful and willing. A very good experience indeed.
0 replies
69 months ago
Discover Insure does not deliver a good customer experience
Discovery Insure presents itself as a high service organisation. I beg to differ. I have been trying to engage with the organisation to gather some information that is not available on their digital services--I want to speak to a human being not a chatbot or some other vehicle that has been programmes to address a list of queries that do not address my specific requirements. I have been client for 5 years and will shortly not be a client any longer simply due to this appalling customer service experience. Discovery is no better than any of the majority of the short term insurance organisations--they genuinely do not care for their clients/customer's experience.
1 reply
73 months ago
Krispy Kreme--a quality problem and an excellent response
Last Wednesday my wife and I bought a Krispy Kreme donut each at a branch of Krispy Kreme--and when we ate them later that evening (after supper) we were deeply disappointed with the quality. I sent them a message on their corporate website about our experience--the response has been excellent. I have had requests for input while they conduct their investigation (an expected process; they must explore before responding). The responses have been by email and through a voice call. Mistakes happen BUT how organisations respond to complaints tells one a huge amount about the quality commitment. Krispy Kreme have demonstrated that they do care about their product AND their customers. Well done!
1 reply
75 months ago
Great service from Dis-Chem, Sunninghill, Gauteng
In the middle of the Corona lock down accessing a Pharmacy is a risky process--after all we can expect the people who are less than well might be in the store (my sincere gratitude to the pharmacists and other support people in these outlets). On Tuesday I emailed a set of repeat prescriptions for some chronic medicines to Dis-Chem Sunninghill. Their website said to expect a 7 to 10 day delay. So I planned to call on them Friday this week to collect. BUT they delivered the requirements within 24 hours--brilliant response at a time when everyone is under pressure.
0 replies
87 months ago
Product availability query
We have recently not been able to find one of their products. I sent an email over the Easter Weekend and today, the day after Easter Monday I received a call from Customer Service. I was given excellent guidance on their recent lack of product availability and where I could find the product involved. We are so quick to complain but excellent responses like this deserve credit. Great!
0 replies
91 months ago
Poor customer care/service from a financial services company.
Link Market Services is an investor services company that appears to primarily deal with Old Mutual, Quilter and Nedbank shares. They are not a company that provides advice--they merely handle shareholder queries. In my recent interaction with them they have proved to be spectacularly unhelpful. My wife was provided with some Nedbank shares as a result of the unbundling of Nedbank from Old Mutual. They have been excessively slow in changing postal details and hence the documentation involved did not reach her. While they have claimed to have made some effort to contact my wife we have absolutely no record of any calls that they have made. My wife did not want to sell the allocated shares but due to the postal address error the documents did not reach her. Despite an attempt on our part to communicate with Link Market Services they did not access any of their "old" email addresses (a change in email address was also involved) and hence the instructions were not accepted. The closing comment from the Call Centre was "the sale has been made, the proceeds have been transferred so there is nothing that can be done!" The financial services industry is, in my opinion, a case study of poor customer care and customer service. Link Investor Services has confirmed my opinion!
1 reply
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